Administrative Assistant Customer Service

SAQUANA CHEATHAM

*** ***** **** ***., *****, N.Y. 10456

Phone: 347-***-****/347-***-****

*********@*****.***

OBJECTIVE

Use my present skills and education to provide exceptional administrative support.

SKILLS

Typing (45-50 wpm), Data Entry (7-8K sph), Proficient in MS 97/2000/XP Word, Excel, PowerPoint, Outlook, and Access, filing, communication, and customer service. Ability to work effectively and supportively in a team capacity; excellent human relations skills in dealing with internal clients, outside contractors, and the general public.

Experience

Volt Talent Network Jamaica, NY

Fed Ex-Exchange Network (Temporary) 7/17-9/17

Prepared data using Microsoft Excel

Purchased general clerical support services via telephone including faxing, scanning and photocopying

Ordering office supplies, sending packages out via Fed-Ex and UPS as well as signing for packages via Federal Express, UPS and DHL

Setting up conference room meeting via conference calls

Answering calls for all departments: Ocean Imports and Air Imports via Philidephia, China, and customs

The Forum Group New York, N.Y.

Mount Sinai (Laboratory Technician) 8/15 – 4/16

Prepared chemical solutions as well as performed procedures crucial to quality controls, using high performance chemicals such as Acid, Quatrocide, PRL and Stripper.

Followed standard operating procedures in using the tunnel and rack washers

Consistently adhered to Good Laboratory Practice (GLP) as well as safety protocols, producing results that are accurate safe and compliant with regulatory standards.

Stocked consumables and common supplies as well as sanitized, washed, sterilized and stocked laboratory cages.

Supported laboratory quality and safety initiatives.

Milk Not Jails Brooklyn, N.Y.

Administrative Assistant 11/13-2/15

Coordinated applications, including gathering information from clients; Input details on applications and appropriate documents; Conferred with clients with special attention to details and accuracy.

Assisted with business growth by keeping manager aware of opportunities: such as unanswered client requests, resulting in more client relations.

Grew from being Office Assistant to take on Sales Associate work through active listening, being available 24 hours via e-mails and providing customers with timely solutions.

Worked closely with CSA’s (Community Structured Agriculture) and Food Pantries to provide the best dairy products from small dairy farmers who depend solely on these communities to survive.

Coordinated targeted training to support development of long term goals; Planned and facilitated monthly meetings as well as help write and develop cooperative bylaws.

Hill’s and Sons Pest Management Woodhaven, N.Y.

Administrative Assistant 1/03-4/05

Processed credit and debit card transactions and customers’ orders in company’s mainframe

Furnished general clerical support services including, filing, faxing and photocopying

Handled high volume incoming calls and scheduled appointments

Routed exterminator’s routes each morning to get to clients on time.

Provided administrative support to the Director and seven managers

Managed demanding schedule of appointments, and special events for the Director

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