Customer Service Manager

OBJECTIVE

Highly motivated individual with over * years of experience in managing property, with a reputation of renting to outstanding individuals and a proven track record of driving financial growth each year, looking to contribute in the real estate industry.

EXPERIENCE

Real Estate Agent October 2017-Present

-Develops property listings by building rapport and reaching out to potential sellers; meeting potential sellers.

-Develops buyers by meeting potential buyers in community activities; greeting drop-ins; placing advertisements; responding to inquiries.

-Lists property by examining property; recommending improvements that will enhance salability; coordinating with appraisers to set a selling price; closing a contract.

Property Manager - Self April 2009-Present

-Handling of residents calls, service request to resolve issues with new and current residents in order to establish and maintain positive resident relation.

-Evaluate unit prices in accordance with the market and budgeted goals.

-Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.

-Maintain regular maintenance on units to ensure residents satisfaction and preserve of property.

Operations Manager - NorthStar Alarm February 2012-Present

-Responsible for the recruitment, supervision, and performance of employees.

-Researched employee issues with regard to payroll and benefit questions by contacting appropriate department and reviewing the company handbook and policies.

-Oversees staff performance by giving performance evaluations, administering progressive discipline and mediating staff disputes

-Established training programs for staff in regard to all aspects of workplace performance and professional development.

Home Automation Technician - Vivint April 2009-September 2013

-Responded promptly to on call to work resulting in teamwork for maximum time efficiency.

-Continuously presented information to customers with great customer service.

-Organized work areas and securely stored and kept inventory of equipment and supplies.

Restoration Technician - National Restoration April 2006-July 2008

-Performed water, fire and mold damage mitigation to restore homes back to better than original state.

-Participated in on-call rotation and other after hours and weekend work as needed.

-Executed work orders in a timely and professional manner resulting good reputation for the company.

EDUCATION

Institute of Real Estate Education Completed October 2017

Utah Real Estate License

Utah Valley University Completed April 2015

Bachelor of Science in Business Management

SKILLS/ATTRIBUTES

Ambitious, Results-orientated, Interpersonal skills, Courteous, Professional, Tactful, Excel, Word, PowerPoint, Mac OSX, Windows OS, Decision Making, Trustworthy, Dependable, Punctual, Analyze, Teamwork

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