Software Quality Analyst

A Ghosh

Contact No: 210-***-****

Email Id: ******************@*****.***

Summary of Experience:

8+ years of QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.

Adept at using manual as well as automated testing tools to troubleshoot Black Box testing, Smoke Testing, System Testing, User Acceptance Testing, Positive and Negative Testing, Functionality, Object, and Regression Testing with large-scale applications with multiple interfaces..

Liaise with developers, business analysts, and clients in application design and document reviews.

Superior analytical, troubleshooting, communication and presentation skill.

Experience in Software Quality Assurance/ Quality Control & Testing for Webs based and desktop applications.

Experienced in manual as well as automated testing with the focus on Black Box testing, Smoke Testing, Functional Testing, Regression Testing, and System Testing.

Experience in Documentation of Unit/System Test Plans, Test Scenarios, Test Cases and Test Metrics.

Proficient in requirements analysis, test preparation, test execution, defect management, and management reporting.

Installed and configured Mercury Testing Tools such as Quality Center/ALM.

Proficiency in both Manual and Automation tools like QC and Selenium.

Performed Functional Testing in Selenium.

Extensive Experience in using tools like Test Director, JIRA, Gemini, Bug Studio and Bugzila.

Excellent experience in reviewing the requirements, Designing and uploading to Quality Center.

Developed and implemented test cases mapping to requirements, project status reports, issue/defect matrices, UAT test plans and user training documents.

Participated in planning, delegating and tracking the test activities to meet the project schedule.

Ability to handle multiple projects simultaneously with a limited timeframe release cycle.

Good Analytical and Communication Skills and ability to work independently with minimal supervision and perform as part of a team.

Ability to work under competing deadlines.

Experience in on-shore off-shore work environment.

Developed SQL queries to assist in testing effort.

Experience in Performing Back End Testing using tools like PL SQL Developer for executing SQL queries.

An accomplished team player, a keen analyst, and a leader, with an entrepreneurial spirit and strong aptitude towards learning new technologies.

Technical Skills:

Operating Systems : Windows 95/98/2000/XP/Windows 7, Windows 2003 Server

Language : Action Script3, VB.Net, C, C++, HTML, PL/SQL, Visual Basic, VB/JavaScript, SQL queries

RDBMS : SQL Server 2000/2005/2008, Oracle 11g/10g/9i/8i, MS Access, DB2

Web Technology : ASP.Net (VB.net 2003/2005), ASP

Web Server : IIS

Version Controller : Microsoft Visual SourceSafe, SVN

Testing Tools : Selenium, Quality Center 10 & ALM, QTP, Test Director 8.0, JIRA, Gemini, Bug Studio, Bugzila, Visio, Microsoft office, PL/SQL Developer

Education: Master’s in Computer Application (MCA)

NatSteel Pvt. Ltd., Singapore September 2013 – June 2017

Role: QA Analyst

NatSteel Holdings, subsidiary of Tata Steel is one of the top steel providers in the Asia Pacific. It spans across Singapore, China, Thailand, Vietnam, the Philippines and Australia. Each year, they produce more than 2 million tons of premium steel products for the construction industry in the region. In Singapore, their steel products are used for residential and commercial buildings, and infrastructural works like bridges and MRT lines. Their flagship plant in Singapore also serves as Asia-Pacific hub, providing research and development, engineering consultancy, logistics, procurement and other support services.

Responsibilities:

Analysed requirements and identified test verification points.

Performed Integration, Functional, System, Regression, Positive, Negative, UAT and Load testing.

Formulated methods to perform positive and negative testing against requirements.

Smoke Testing - Creating Unit Test Plan (UTP) using Quality Center/ALM in accordance with the functional specifications.

Integration Testing - Creating System Test Plan (STP) using QC.

Executing UTP and logging defects in Unit Test results (UTR) using Quality Center/ALM to determine performance of the application according to specifications.

Executing STP and logging defects in System Test Results (STR) using QC/ ALM.

Reviewed and analyzed the Test Plan for testing strategy.

Executed SQL queries manually to perform Back End Testing

Tracked and logged defects in Quality Center/ ALM and coordinated meetings with developers and business analysts to prioritize the bugs, bug fixes and problem resolution.

Maintained Test Metrics to keep track of the project’s status

Worked in collaboration with other analysts, developers, business users to ensure the quality and reliability of the application.

Prepared Test report at the end of the testing phase.

Responded to inquiries from users and technical support regarding functions and operations of software programs.

Created UAT test strategy and executed UAT test scripts, and created test report

Trained and supported users, assisted users to isolate possible problems in software after implementation.

Performed Functional Testing in Selenium.

Solution Environment: .Net, C #, XML, Java Script, C, Windows Server, Oracle, TOAD, Quality Center/ ALM, Java, Selenium, Eclipse

Bank of America: Dallas, TX March 2010 to November 2012

Role: QA Analyst

Application was responsible for the Internet instant credit card approval through web or phone. An individual can apply for a credit card online through the website by entering the required details, or call the customer service through the phone. Upon satisfying the required conditions (i.e., credit score, credit history and annual income) the credit card will be approved or denied. If the credit card is approved then a welcome kit is released to the member via the mail and the credit card is sent within 10 days.

Responsibilities:

Analysed requirements and identified test verification points

Performed Integration, Functional, System, Regression, Positive, Negative, UAT and Load testing

Formulated methods to perform positive and negative testing against requirements

Smoke Testing - Creating Unit Test Plan (UTP) using Quality Center/ ALM in accordance with the functional specifications.

Integration Testing - Creating System Test Plan (STP) using QC.

Executing UTP and logging defects in Unit Test results (UTR) using Quality Center/ ALM to determine performance of the application according to specifications.

Executing STP and logging defects in System Test Results (STR) using QC.

Reviewed and analyzed the Test Plan for testing strategy.

Executed SQL queries manually to perform Back End Testing

Tracked and logged defects in Quality Center/ ALM and coordinated meetings with developers and business analysts to prioritize the bugs, bug fixes and problem resolution.

Maintained Test Metrics to keep track of the project’s status

Worked in collaboration with other analysts, developers, business users to ensure the quality and reliability of the application

Prepared Test report at the end of the testing phase

Responded to inquiries from users and technical support regarding functions and operations of software programs

Created UAT test strategy and executed UAT test scripts, and created test report

Trained and supported users, assisted users to isolate possible problems in software after implementation

Solution Environment: .Net, C #, XML, Java Script, C, Web Logic, Tuxedo, Windows Server, UNIX, Oracle, TOAD, Quality Center/ ALM, Doors.

Web Spiders India Pvt. Ltd., Kolkata, India April ’07 – Oct ’09

Role: QA Analyst

Web Spiders India Pvt. Ltd. is a Software Development and Resources Company with a vision to deliver high profile large-scale distributed computing applications for a significant number of global organizations.

Responsibilities:

Interaction with client and development team, communicating with onsite and release of Test cases and test results deliverables.

Smoke Testing - Creating Unit Test Plan (UTP) using Quality Center in accordance with the functional specifications.

Integration Testing - Creating System Test Plan (STP) using QC.

Executing UTP and logging defects in Unit Test results (UTR) using Quality Center to determine performance of the application according to specifications.

Executing STP and logging defects in System Test Results (STR) using QC.

Regression testing to ensure that new defects have not been introduced in the application.

Boundary value testing.

Executed Test cases for POS application.

Compatibility testing to evaluate its compatibility with the other parts of the computing environment.

Understand the application business logic with Business Requirements Specification Documents (BRD) and functionality of application with Functional Requirements Specification Documents (FSD) for test scope and test approach.

Used Quality Center to analyze, track and report defects. Defined numerous Test Subjects based on functionality and requirements. Built a Test Plan Tree and added tests under the appropriate subjects. Defined Test steps for each test in the Test Plan Tree.

Tracked and logged defects in Quality Center and coordinated meetings with developers and business analysts to prioritize the bugs, bug fixes and problem resolution.

Mapped the test cases to the requirements as per the BRD specifications using Quality Center.

Involved in Bug Review meetings and participated in weekly meetings with management team.

Organized and managed all phases of the software testing process, including planning tests, executing tests, logging and reporting defects/bugs, tracking defects and performed regression testing to find out the status of bug once fixed and reported accordingly.

Used MS Project for Project scheduling during the entire life cycle

Reviewed test results to accurately assess output results against expected results.

Wrote SQL Queries to retrieve data from tables and to perform Back-End testing.

Actively participated in Enhancement meetings to distinguish between bugs and enhancements.

Worked with the business users on User Acceptance Testing by mentoring them on various aspects of testing

Solution Environment: Unified Modeling Language (UML), MS Visio, GAP Analysis, SQL queries, .NET Environment, Quality Center, MS Project

Project: Apollo Healthcare, (Kolkata, India) January ’06 to February ‘07

Role: Software Tester

Description: Apollo Healthcare is a network of Doctors and Hospitals in India. Project was to develop an interactive client server based application which enables better patient care, patient safety with high efficiency and reduced costs. The system provides easy access to critical information for management to take better decisions. The Patient Information System is designed to take care of all the activities and functions pertaining to Patient Management. The Patient Information System has different modules like Registration of Inpatient/Outpatient, Lab, Radiology, Blood Bank, Finance, MIS, Stores/Inventory and Admin module.

Responsibilities:

Interacted with developers, system engineers, and testing teams to identify applications defects.

Responsible for development and execution of detailed test plans and fixing defects.

Responsible for maintaining updated reports on resolved bugs

Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.

Designed test plans and defined cases for functional, integration system, and user acceptance testing.

Attended weekly defect report meetings and presented progress updates.

Used JIRA, Gemini, Bug Studio and Bugzila for repository, reporting and tracking bugs, and providing updates on resolved bugs.

Reviewed Test Plan based upon business requirements.

Prepared new Test Cases based on used cases.

Write and execute SQL queries to retrieve and update database.

Performed Black box testing, Security Testing and Functional Testing to make sure all the objects and its properties are functioning properly.

Performed the Back-End testing to ensure data consistency on front-end by writing and executing SQL statements on Oracle Database.

Conducted Regression Testing of the application.

Actively involved in Walkthroughs and Meetings with the developers and the QA team members.

Involved in writing Test Plan & Test Cases from the Business Requirement Documents and running

Performed GUI, Boundary, Functional, Integration, Regression and end-to-end tests.

Performed Compatibility/Security/Acceptance Testing.

Involved in development of Test strategy and Test Plans based on high-level and detailed design

documents.

Participated in defect review meetings with the team members and provided status reports of the project.

Solution Environment: VB .Net, Oracle, Windows server 2003

Tools: JIRA, Gemini, Bug Studio, Bugzila, Oracle Client 9, VSS, Microsoft Visual Studio .net 2003, MS Access

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