Manager Front Office

RESUME

FEONA ALOYSIUS

(Email - **********@*****.***)

Tel / HP - 011-****-****

DOB - 19th March 1974

Address - Jalan 4, Taman Selayang Baru

***** **** *****, ********

Race - Indian / Christian

Nationality - Malaysian

Languages Spoken - English, Malay and Tamil (Excellent)

Written - English and Malay (Excellent)

Skills - Microsoft Excel, Microsoft Words, Opera System,

IFCA System, Guest Centric System, Fidelio System,

Visual One System, Materials Control System (Purchasing)

OBJECTIVE - To prove that I can be more creative and productive if an,

Opportunity, is given to me.

EDUCATIONAL BACKGROUND

YEAR GRADE

S. M. S. B 1987 -1999 (A)

Sekolah Rendah Selayang Baru

S. M. S. B 1990 – 1991 (B)

Sekolah Menengh Selayang Baru

GOON INSTIUTION 1992 Computer Course (Pass)

GOON INSTITUTION 1994 Secretarial Course (Pass)

RIMA COLLEGE 1995 Public Relation Course (Pass)

WORKING EXPERIENCE

DYNASTY HOTEL, KUALA LUMPUR

Jalan Ipoh - 1992 - 1994 Communication Secretaries

Job Function - Advertising the hotel promotions, arranging meetings,

with the media, preparing function and meeting rooms for

VIP’s, Board of Directors and Corporate Companies, Assisting with the arties job on the backdrop wordings, purchasing items for their use,

making sure the function and meeting rooms complete with the requirements, typing correspondence letter, sending out invitation,

faxing, emailing and handling newspaper advertisement.

PUBLIC BANK, AMPANG

Jalan Raja Chulan - 1994 - 1996 Human Resource Department

Job Function - Assisting the Human Resources Manager in preparing

Staff Payroll, checking staff attendance, Fillings, Assisting in conducting small trainings when needed, Preparing the HOD’s minutes of meeting, preparing staffs Punch Card, Handling orientation for new candidates, Preparing inventories, staffing and events (Staffs birthday parties, Annual Dinner, and Staff gatherings)

GRAND CONTINENTAL HOTEL, KUALA LUMPUR

Jalan Raja Laut 1996 – 1998 Business Centre Secretary

Job Function Fully in charge of the Business Centre, preparing monthly revenue reports and organizing meetings and functions for overseas clients including our Corporate clients who wish to have meetings in the hotel in bound and out bound, scheduling and reconfirming travel and tours for our guest based on their stay with us, reconfirming and booking flight tickets for our Government, Corporate and FIT guest, Job function also includes typing letters, faxing, emailing, and courier services, posting letters and making sure all meeting rooms are kept clean and tidy with fully equipped

STANFORD HOTEL, KUALA LUMPUR

Tuanku Abdul Rahman 2001 – 2005 Assistant Manager Front Office

Job Function Reporting to Front Office Manager on Front Office Operations and staffing preparing reports

Night Audit Report, Daily and Weekly Comparison Report, Long Term Guest Report, Daily and Weekly Credit Limit Report, Room and Reservation Forecast Report, Daily and Weekly Revenue Report, Daily Room Check List Report, Daily Occupancy Report, Manager on Duty Report and Front Office Inventory Report, Preparing staff schedule, Handling Guest Complaints, Daily Briefings and Handling Trainings on FIT and Group’s Check out and Check In, Cashiering and Standard Of Procedures (SOP) of the hotel

KFC HOLDING (M) BERHAD

Kuchai Lama 2005 – 2006 Assistant Restaurant Manager

Job Function As a Restaurant Manager I was managing the restaurant operation, handling daily revenue, banking in daily cash, preparing daily stocks and doing daily check list to ensure there is enough stock for our daily business usage, ensuring the cleanliness are carefully followed according to the Standard of Procedures (SOP) of the restaurant, preparing and scheduling full timers and part timers time table, Calculating their monthly and daily wages to be submitted to Head Quarters, Preparing sufficient stocks, manpower, invitations and making sure the restaurant cleanness during the Launching of New Product Advertisement in our restaurant, We Managers also go hands on when there shortage of man power in the restaurant, assisting the kitchen, back up department and also front of the house assisting the staff in expediting on their work in order to be ready during pick hours

ONE WORLD HOTEL

One Utama Damansara 2007 – 2010 Officer at the Executive VIP Lounge

Job Function Reporting to the Front Office Manager, preparing VIP’s daily arrival list, Checking VIP rooms according to the reservation made working together with the Reservation Department, and Housekeeping Department, Handling the cleanliness of VIP Lounge, Checking breakfast and cocktail corners to make sure food is served according to the menu and also the preparation of the food, Preparing daily reports such as Daily Lounge Revenue Report, Daily Lounge Occupancy Report and Weekly Inventory Report. Making sure the VIP’s are welcomed and checked in accordingly at the Lounge and assisting them in their needs such has flight reconfirmation, meetings, transportation and etc

CITITEL EXPRESS HOTEL KUALA LUMPUR

Tuanku Abdul Rahman 2010 – 2014 Assistant Manager Front Office

Job Function Reporting to Front Office Manager on Front Office Operations and staffing preparing reports

-Night Audit Report, Daily and Weekly Comparison Report, Long Term Guest Report, Daily and Weekly Credit Limit Report, Room and Reservation Forecast Report, Daily and Weekly Revenue Report, Daily Room Check List Report, Daily Occupancy Report, Manager on Duty Report and Front Office Inventory Report, Preparing staff schedule, Handling Guest Complaints, Daily Briefings and Handling Trainings on FIT and Group’s Check out and Check In, Cashiering and Standard Of Procedures (SOP) of the hotel for the new staffs attending the Daily Morning Briefing, Checking on Daily Arrivals, No Shows and the Long Term Guest

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REGALIA SUITES & RESIDENCE, KUALA LUMPUR

Kuala Lumpur 2015 - 2015 Assistant Front Office Manager (1 year)

Job Function Reporting to the General Manager, handling over all Front Office

and Reservation Department, preparing daily and monthly reports handling apartment keys making sure the keys are in tag, doing daily,

check list and reports for defect in the apartments, handling the Front Office Float, handling apartment booking made by groups and internet booking, Night Audit Report, Daily and Weekly Comparison Report, Long Term Guest Report, Daily and Weekly Credit Limit Report, Room and Reservation Forecast Report, Daily and Weekly Revenue Report, Daily Room Check List Report, Daily Occupancy Report, Manager on Duty Report and Front Office Inventory Report, Preparing staff schedule, Handling Guest Complaints, Daily Briefings and Attending the Daily Morning Briefing, Checking on Daily Arrivals, No Shows and the Long Term Guest

PRESCOTT HOTEL, KAJANG

Kajang, Selangor 2015 – 2017 Front Office and E – Commerce Executive

Job Function In charge of Front Office and Reservation Department reporting directly to the Hotel Manager, handling all online reservation, have attended training with Expedia, Agoda and Booking.com. Preparing Front Office and E-Commerce weekly and monthly revenue reports Attending the monthly revenue meetings with the Hotel Manager, handling Corporate and Government group bookings, preparing Pro-Forma, Invoices and Confirmation Letters for groups and FIT guest, follow ups on Online, FIT and Government Group payments, No Shows and handling guest complaints, attending daily morning briefing, planning and handling online room rates and promotions, preparing staff schedule, doing my daily room check list and report directly to the Maintenance Manager and the Housekeeper on room defects and cleanliness, Doing monthly weekend MOD and preparing reports and ensuring daily smooth operation is being carried out.

MAY 2017 (Present) : HOTEL ARMADA, PETALING JAYA

2017 Purchasing Officer

JOB SCOPE Responsible for preparing daily Market list, typing, filling and follow-ups on all purchase related documents and correspondence by emailing the suppliers accordingly. Prepare and process all purchase orders based on the approved market list. To ensure purchase order are faxed or emailed out to the suppliers promptly and follow up are done by telephone calls to ensure the suppliers have received the market list. Maintaining paper flow distribution between Purchasing Department and other related departments and follow ups on last minute orders from the departments. Handle fillings such as quotations, price list and all correspondences in a proper manner. Assist in updating new price list given by the suppliers, keeping updated on hotel information and daily changes on events with the related department Managers and Kitchen Chefs. To maintain an efficient and courteous telephone communication within the suppliers. To ensure all work are carried out promptly, accurately and efficiently to achieve high standard leading qualities to the hotel and suppliers satisfaction. Maintain an adequate stock of office suppliers and to initiate necessary requisitions from the approval of the Purchasing Manager. Attending departmental meetings and training programs when required.

JOB PREFERENCES : Willing to Travel - (YES)

: Willing to Relocate - (YES)

: Possess Own Transport - (YES)

REFERENCE : EN KAMARUDDIN

FRONT OFFICE MANAGER

CITITEL EXPRESS KUALA LUMPUR TEL: 017*******

: MS. CAROLINE

ACCOUNTS SUPERVISOR

ARMADA HOTEL PETALING JAYATEL TEL: 010*******

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