Customer Service Sales

KATHLEEN SPARKS

*** **** ********* **, **********, TN 38501 931-***-**** or 931-***-**** ********@*******.***

Office Management * Travel Planning * Meeting & Special Event Planning * Confidential Correspondence * Relationship Management * Complex Calendar Management * Document Management * Budgeting and General Accounting * Multi-line Telephone System * Financial Functions * Human Resources Support * Resource Management * Vendor Management *Problem Solving * Community Relations *

EXPERINECE

4/16 – Present Store Associate

Charter Spectrum - Cookeville TN

Identify opportunities to generate sales. Place orders and schedule appointments. Educate and engage customers through product demonstrations.

Provide prompt and courteous customer service. Troubleshoot, diagnose and resolve customer inquiries.

Accurately enter all required information into the system and complete all necessary paperwork.

Perform customer payment function. Process billing adjustments on customer accounts.

Complete all aspects of opening and closing the store.

Receive, issue and track customer equipment and assist with inventory maintenance.

Maintain store appearance

03/15- 4/16 Customer Service, Value Pet Supplies, LIVINGSTON, TN

Inbound calls and emails. Placing orders and processing refunds.

11/14 – 1/15 ASSISTANT (PART TIME), BILYUE CPA, SMITHVILLE, TN

06/08 -7/14 Administrative Assistant II, REGIONS BANK COOKEVILLE, TN

Administrative position providing full support to Market President and Business Banker. Managed time allocation by coordinating meetings, appointments, and events. Oversaw calendar management, payroll (Dayforce), supplies, and accounts payable. Utilized expertise and sound judgment in handling competing priorities. Reviewed, prioritized and acted upon all incoming communication including, email, mail, telephone calls, and internal correspondence.

Prepared complex documents, proposals, and legal instruments.

Managed AP, GL, and invoicing for Branches. Opened client checking, saving, and money market accounts.

Planed and executed sales rallies, luncheons, and events.

Processed consumer and business loans.

08/02-4/08 Credit/Returns Manager, FLOWSERVE COOKEVILLE, TN

Provided a wide range of support for customers experiencing credit and warranties issues while executing an exceptional high level of customer service. Received the Flowserve Spirit Award.

Accountable for all returns, warranties, and credits including: research, analysis, and execution of contracts for the Cookeville TN, Houston TX, and Springville VA facilities. Provided monthly error reporting for Manufacturing, Engineering, Sales, and Shipping departments.

Worked closely with all departments on improvements, errors, and warranties in the Continuous Improvement Program.

Supervised administrative staff.

Advised customer with needs and requirements of products.

06/00-01/02 Inside-Sales Administrator, STILL-MAN HEATING PRODUCTS COOKEVILLE, TN

Accountable for Major Appliance /Aftermarket and all Small Appliance accounts, processing of purchase orders & shipments; coordinated with outside sales on contract pricing and on special delivers.

Worked closely with Quality Assurance Department.

Transferred to the San Luis Potosi, Mexico facility for establishing and training the customer service and sales department.

COMPUTER SKILLS: Microsoft XP Operating System, Microsoft Office: MS Excel, MS Power Point, MS Word, Windows, Oracle, MDII, Word, Edge, Monarch, file cabinet and Peachtree

EDUCATION

Diploma, White County High School, Sparta, TN -Undergraduate courses, Tennessee Tech University

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