Customer Service Professional Experience
Resume:
Kelonie Noble Gayle
North Lauderdale, FL. 33068
Tel: 754-***-****
Email Address: *******@*******.***
SUMMARY:
I am a qualified Information Professional with seven (7) years supervisory and three (3) years managerial experience in the information field. My goal is to be a better employee every day, hence enabling me to add value to my place of employment.
I have strong customer service and leadership skills that will be an asset to any organization.
KEY COMPETENCIES:
Exceptional customer service and interpersonal skills
Competent in planning and executing public education and promotional
activities/events
Very good oral and written communication skills
Very good leadership and supervisory skills
Competent in Microsoft suit and Records Management
Very good team working and presentation skills
EDUCATION/QUALIFICATION:
2004 - 2007 The University of the West Indies
Bachelor of Arts Degree in Library and Information Studies
CERTIFICATION:
Certificate in Customer Service Excellence
Certificate in Supervisory Management
Certificate in Training of Trainers
Certificate in Minute Writing
Certificate in Human Resource Management in the Public Sector
Kelonie Noble PAGE 2
PROFESSIONAL EXPERIENCE:
Saint Ann Parish Library Network June 2014 – February 2017
Senior Librarian
Managing the administration and operations of the Parish Library Network
Preparing work programmes for members of staff
Supervising the proper maintenance of buildings and vehicles
Assisting with the supervision of 11 branch libraries
Overseeing the building of new libraries
Strategic development of the library service
Managing the library on a budget reduced by more than 50 percent
Recruitment, training and supervision of staff
Compiling monthly strategic Business Plan
Portland Parish Library Network March 2013 – May 2014
Rural Development Librarian
Supervising six branch libraries and a Mobile Library Service
Deputizing for the Senior Librarian
Planning and organizing activities for branches and the parish library
Procurement Committee Chairperson
Assist with Compiling monthly statistical reports
Promotional Library talks
Assisting with planning and organizing talks, lectures, forums
Saint James Parish Library Network September 2012 – February 2013
Reference Librarian
Administration of the Reference and Information Department
Creating Exhibitions for parish and branch libraries
Planning and organizing public awareness activities
Planning Community related activities
Hanover Parish Library Network September 2007 – August 2012
Children Services Librarian
Planning and organizing children activities for the network
Supervising various categories of staff
Procurement Committee Chairperson
Assisting with planning and organizing talks, lectures, forums
Promotional Library talks
Creating weekly staff roster
Hanover Parish Library October 2009 – March 2011
Acting Rural Development Librarian
Planning and organizing activities for branches and the parish library
Compiling monthly statistics for the network
Promotional Library talks
Assisting with planning and organizing talks, lectures, forums
ACHIEVEMENTS:
95 percent increase in library membership
Top performer in Train the Trainer Course
Budgetary and cost saving measures reduced overhead costs by 70 percent
Rotary Group Study Exchange (GSE) to India – 2012, Team Member
Miss Hanover Festival Queen 2009 (Awarded Most Culturally Aware and Best Performance)
REFERENCES:
Mr. Athon Campbell
Esher
Lucea P.O.
Hanover.
Jamaica
Tel #:1-876-***-****
(Education Officer)
Mrs. Kereen Burton
C/o Portland Parish Library Network
1 Fort George Street
Port Antonio P.O.
Portland
Jamaica
Tel#:1-876-***-****
(Senior Librarian, Jamaica Library Service)
Contact this candidate