Information Technology Project Management

Navpreet Kaur

********.*******@*****.*** 647-***-****

** ********* ****, *******, **, M1B 1R6

PROFESSIONAL SUMMARY

Project Coordinator with 1+ year of experience managing various projects in Telecommunications environment. A keen and efficient individual aiming to leverage a considerate amount of experience and efficiency into IT Support position.

•1+ year experience as Project Coordinator in Canadian Network Installations Ltd.

•1.5 years’ experience as Customer Support Representative/Helpdesk Analyst

•Cisco Certified Network Associate – CCNA

•Holder of a Bachelor’s Degree in Information Technology as well as Advanced diploma in Computer Systems Technology Networking

•Working understanding of TCP/IP networking, network devices & LAN/WAN configuration

•Hands-on experience with MS Office, MS Word, Excel, Visio, PowerPoint & Outlook

•Proficient at building and maintaining professional relationship

•Exceptional organizational, interpersonal, communication and negotiating skills

•Strong multi-tasking, analytical, decision-making and problem-solving skills

CERTIFICATIONS

Cisco Certified Network Associate - CCNA

•CCNA (200-120) Routing & Switching Certified

Valid from Jan 2016 – Jan 2019

Cisco ID- CSCO12325928

Cert URL: https://www.youracclaim.com/badges/d7f90042-be2a-4485-adcb-ebe81cb5998e

WORK EXPERIENCE

Project Coordinator Apr 2016 - Jun 2017

Canadian Network Installations Ltd. • Markham, Ontario

•Worked closely with project manager for planning projects and preparing documentation

•Assisted management with project deliverables and manage customer expectations

•Coordinated the implementation of project requirements and monitored project tracking

•Worked on Telus projects to assist and manage documentation (Tipsheets, Update forms and, Closeouts) for installation of Networking devices (Routers, Switches & Patch cables)

•Provided regular communication between the client Telus and internal teams to manage expectations

•Correspond with dispatch centers and assist with dispatching field technicians; booked rentals and hotel for field staff

•Assisted the Project Manager in supervising the work of Field Technicians and tracked overall work progress

•Prepared equipment inventory and maintained monthly billing records

•Prepared Closeouts and updated reporting tools for invoices as required by management

•Assisted reconciling field staff Timesheets, Visa and Expense reports

•Performed general office support and administrative practices as requested, including answering and directing phone calls

Customer Support Representative May 2015 - Apr 2016

Prayosha Salon • Toronto, Ontario

•Provided basic information to customers in person and by phone

•Updated the database regularly by adding client’s personal information, transactions as well as maintained their visits and services provided in computer system

•Accurately processed financial transactions using computerized cash register with sense of urgency in fast-paced environment

•Help customers in booking appointments; remind customers through e-mail and by call regarding their upcoming appointments

Helpdesk Analyst Level 1 Support Dec 2011 - May 2012

Tulip Telecom • Punjab, India

•Worked on various aspects of network like network monitoring, troubleshooting and network management in Telecom environment

•Tracked status of all hardware devices using NMS tools - Spectrum, Service Desk, and E-Health

•Determined first level issues by using automated Help Desk software tools for resolution

•Troubleshoot and analyze technical problems

•Performed diagnostics and troubleshooting of system issues; resolved SLA violated tickets

•Provided friendly support to company associates via phone and email

EDUCATION

Advanced Diploma in Computer System Technology Networking Jan 2014 - Apr 2015

Centennial College, Toronto, Canada

Courses: Network Technologies Network Devices Routing & Switching IT Project Management WAN Technologies Network Services Internetwork Troubleshooting Data Center Business & ICT VOIP Techy, Society, Ethics & Environment Global Citizenship

Bachelor’s Degree in Information Technology Aug 2008 - Jun 2012

Punjab Technical University, Punjab, India

Courses: Data Communication Network Operating System Network Technologies Statistics Computer Architecture Software Project Management System Analysis & Design Management Information Systems Database Management System

**Equivalent to a Bachelor of Information Technology from an Ontario university, as evaluated by World Education Services in Toronto**

SKILLS

•Key Skills: Project Management, Team Management, Change Management, Project Scheduling, Problem Solving, Customer Service, Team Leadership

•Technical Skills: TCP/IP, LAN, WAN, VLAN, MS Windows (XP, 7& 8), MS Windows Server (2008/2012), MAC Operating System, Active Directory, DNS, DHCP, Routing & Switching

•Application Tools: Wireshark, VMware workstation, HyperTerminal, Putty, Hypervisor

•Microsoft Products: MS Office (Word, Excel, Access, Power Point, Outlook and Visio)

LANGUAGES

Fluent in English, Punjabi and Hindi.

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