Customer Service Sales

Kathleen Murray

**** ******** ***** ***. **-*F

Phone: 202-***-**** (Home and Cell)

Email: ***********@*****.***

Profile

Dedicated professional offers significant experience in self-directed positions in marketing, administrative, and managerial arenas with proven communication and multi-tasking skills; adept interpreter of verbal and written expository. Proficient team player, willing to learn and teach newly acquired skills. Resourceful, creative, and reliable.

Summary of Qualifications

Academic and Business Communications Facilitator

Adept in multi-tasking, problem-solving, analysis, strategic planning, written and verbal communication

Business Owner, Office Manager, Trainer

Experienced sales associate and marketeer

Proficient in the use of Micro Soft Office® applications and various data base and office automation software programs

Education

University of Maryland, College Park

MA, Education

University of Maryland University College (UMUC), College Park,

BA, English, Magna cum Laude

Professional Highlights

Recruited, hired, trained, and supervised employees; instructed customers on safe and effective product usage

Promoted and sold a variety of services and products from tanning to computers to consumers, businesses, and government

Coordinated and edited input from several departments to compose government proposals

Sold computers to and trained staffs of federal government agencies and commercial corporations

Developed and conducted training courses and seminars for users of a variety of computer software packages: Lotus, Excel, Microsoft Word, WordPerfect, etc.

Experienced telemarketer and surveyor/market researcher

Provided consultation services for general office automation requirements, including desktop publishing, single user and multi-user configurations

Professional Experience

Lord and Taylor, Annapolis, MD November 2009 – Present/Floater

Currently employed as a part-time sales associate to sell sportswear: Modern Essentials and Contemporary. In addition to meeting sales expectations, duties include providing a personal shopping experience for valued customers, customer service, merchandizing, and clean-up. Emphasis is placed on increasing customer awareness of special sales and showcasing new product offerings.

University of Phoenix, Columbia MD April 2009 – May 2015

Served as adjunct professor for University of Phoenix; teach/facilitate classes in communications, writing, and foundations of education, university studies, and professional success. Presently, teaching Elements of Composition and Communication, Critical Thinking and Creative Problem Solving, Foundations for General Education and Professional Success, and, approved to teach Proposal Writing, Technical Writing Fundamentals, among other courses.

TanFastic Tanning Salon & Boutique, Dunkirk, MD Jan. 1992 – Dec. 2006

Former owner/operator of successful local retail business experience and duties included:

Recruiting, hiring, training and supervising employees

General daily bookkeeping for sales and income tax reports and budgetary purposes

Selection, purchase, stocking and display of all merchandise

Ensuring customer satisfaction

Maintaining a clean and aesthetically pleasant environment for customers and employees

Educating customers on safe and effective product usage

While ensuring customer satisfaction bought a near failing business and developed it into a highly profitable enterprise. Helped husband open a Duron Paint franchise in the same strip mall and turned that into a successful operation.

Management Systems Applications, Inc. (MSA) April 1991- Jan. 1992

Employed as Account Manager to develop new business and increase PC and Mini-computer hardware sales to existing service clients. Primary responsibilities included development and servicing of Federal Government accounts, and configuration, design, promotion, and sale of MSA machines. I was also responsible for product sourcing and pricing, Government proposal preparation, and negotiating price with vendors.

Intelogic Trace, Inc. /Marion Group (IT), San Antonio, TX Feb. 1990 - March 1991

IT provides sales, leasing and maintenance of new and refurbished IBM, Wang, and compatible computer equipment. I was employed to market same to major corporations, resellers and systems integrators in Maryland and DC. Successes included prospecting for and closing IT ’s first AS 400 lease in the DC area, booking the first Wang maintenance contract in this area, and signing IT ‘s first million dollar reseller.

Tech Data Corporation, Clearwater, FL July 1987 - Feb. 1990

As outside Sales Rep/Account Manager, sold computers and peripheral equipment to computer retailers and large system integrators for this national distributor. Maintained close business ties with customers as well as prospects on a daily basis. Account management required trouble shooting in the areas of credit, tech support, and inside sales. Provided marketing information, product demonstration, and sales training to customers and established customer pricing structure. Increased sales from $50,000 to $125,000 gross profit per month: gross sales of approximately $1.1 million per month.

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