Customer Service Data Entry

Vanessa Dorsett

*** * ******** ** #**, Alhambra CA 91801

Ph: 626-***-****

********@*****.***

Professional summary

Service-oriented Administrative Assistant with 10 year background in Customer service. Core competencies include Processing, Data Entry and Office support as well as excellent communication and time management skills. I am someone who handles tasks with accuracy and efficiency.

Skills

45 WPM

6000 KPH 10 Key

Basic Bookkeeping

Customer Service oriented

Social perceptiveness

Judgment and Decision Making

Time Management and production

Telephone etiquette

Record keeping and filing

Outlook, MS Office, Excel

Experience

Administrative assistant

FESS Energy Inc- Pasadena CA Oct 2017- Present

Prepare invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, databases or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Attend meetings and record minutes.

File and retrieve corporate documents, records, and reports.

Open, sort and distribute incoming correspondence, including faxes and email.

Prepare responses to correspondence containing routine inquiries.

Provide clerical support to others in department.

Communicate with customers to answer questions and explain information, Take orders and address complaints.

Inventory, order materials and supplies.

Office assistant

Pasadena Department of Transportation- Pasadena CA Feb 2017- Oct 2017

Prepare and review Transit reports to ensure accuracy and efficiency.

Complete Intake process for new Dial-A-Ride applicants.

Analyze and process Dial-A-Ride applications and implement procedural or policy changes to membership.

Improve operations, such as updating information on Handouts for easier interpretation.

Operate office machines, such as photocopier and scanner, facsimile machines and email on computer.

Communicate with customers and employees to answer questions, disseminate or explain information.

Answer and direct phone calls.

Maintain and update filing system, mailing and database systems, either manually or using a computer.

Compute, record and proofread data and other information, such as records and reports.

Review files, records and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Data Entry Clerk

Interviewing Services of America – Alhambra CA Feb 2014 - Apr 2015

Prepare, manipulate, and manage extensive databases.

Obtain informed consent of research subjects and/or their guardians.

Perform descriptive and multivariate statistical analyses of data using computer software.

Verify the accuracy and validity of data entered in databases; correct any errors.

Screen potential subjects in order to determine their suitability as study participants.

Perform data entry and other clerical work as required for project completion.

Track research participants and perform any necessary follow-up tasks.

Education

High School Diploma

Alhambra High school – Alhambra CA Jun 2003

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