Sophia Edison-Smith

**** **** ******

Bellflower, CA. 90706

Phone: 562-***-****

ac3oeq@r.postjobfree.com

HIGH INTEGRITY, RESULTS DRIVEN AND OPERATIONS LEADER

Highly motivated, with over 25 year of management,strategically driven and customer service oriented professional focused on optimizing distribution processes and operational practices. Adept at leading critical trucking and LTL initiatives, while driving the adoption of best practices, governmental compliance, and other required criteria. Valued for consistently demonstrating a highly consultative and interpersonal approach through developing, training and enhancing staff skills.

CORE COMPETENCIES

•Transportation and Logistics Management and leadership training

•Time Management Labor relations and Union Awareness

•Operations Planning and Deployment Freight and LTL Management

•Office Suites Warehouse Management System

•Full P&L Quality Audit Inspection

•QDM certified practitioner Union Avoidance

•Best Practices District training Manager

EXPERIENCE

Republic Services Gardena, CA 2016-present

Operations Manager

Responsible for overseeing new Los Angeles franchise planning and execution

Lead manager for all franchise cities

Planning of schedule, Routing and reviewing driver performance.

Customer service and dispatch responsibilities for drivers

Payroll and vacation scheduling

Quality control to ensure the customers have the best experience.

17 supervisors with 250 total employees

Improved residential productivity 5% year over year.

Safety orientated, with 6%improvement

FEDEX EXPRESS Los Angeles. CA 1993 – 2015

Senior Manager

Responsible for overseeing 6 stations in various areas of California

Dedicated to establishing and adopting evolving best practices, methodologies, and safety

procedures in accordance with stated corporate and government requirements.

Partnered with other key stakeholders in various locations to develop and implement immediate and long term operating plans and strategies in a timely and cost-conscious manner.

Subject Matter Expert of Strategic and Operational Resource

Rewarded Operations Manager who actively supported, scheduled, and maximized the efficient movement and transportation of multiple concurrent high priority freight shipments via domestic and international aircraft, trucks and LTLs

Successfully developed and enhanced the skills sets of 9 Managers and 225 hourly employees including Customer Service Agents, Couriers, and Tractor Drivers, managed 3 facilities, with full responsibility for training, hiring, budget planning, and HR decisions. District lead trainer for all new policies and procedures.

Oversee an annual operating budget of $2,000,000 - $3,000,000 dollars monthly within a 100K sq. ft. building

Successfully mitigated challenges resulting from plan deviations and drives the adoption of proper

corrections and approved actions

Improved multiple Standard Operating Procedures (SOP) and (MOP) which resulted in increased

employee production and reduced cost

Spearheaded Quality Audit Teams for Southern CA District which resulted in continuous

successful passed audits and quality compliance improvement

Adept at leading the proper implementation and enforcement of FAA and OSHA safety standards,

QAT, knowledge of Six-Sigma, and relevant ISO 9001 methodologies.

Consistently executed marketing plans and activities which generated product penetration and new

business

Planned and developed the logistics of freight transitioning from an internal to an external sort

system

Effectively trained and mentored QAT teams to resolve high priority projects in an optimal

manner

Improved diversity hiring by 25% in support of corporate diversity initiative. Partnered with

diversity recruiters to build candidate pool at local colleges and high schools.

Member of the Market Council Committee, responsible for communication of goals and

expectations to entire district.

FEDEX EXPRESS LAX HUB Los Angeles, CA. 1998-2007

Operations Manager

Responsible for Secondary operation

Oversee EWR and Chicago Flights

Responsible for PM, Primary Box and Back Primary oversaw the performance of facilities

transportation and managed key performance indicators such as quality, on time delivery and

pickup, safety, and customer service.

Handle scheduling of employees based on productivity goals Successfully developed and

enhanced the skills sets of 180 hourly employees and drivers

Interview new applicants

Hiring and training of new employees

Hired, trained, supervised and evaluated P.M. LTL Sort Operations for trucking and local

dispatching

HUB control operation, monitoring both inbound freight and outbound flights Ensured that day to

day operations were functioning in compliance with corporate policies and procedures

FEDERAL EXPRESS Los Angeles, CA. 1993-1998

Operations Manager

Managed workgroups of 15-40 LTL drivers

Logistical planning to assure smooth processes and handling time for customers

Monitored, planned coordinated, and lead a team of 40 tractor trailer drivers in

LTL pick up and deliveries.

Oversee AM sort operation

Successful implementation of PM Best Practices

Oversee Saturday operation

Interview new applicants

Hiring and training of all casual employees

Manager mentor for new managers

EDUCATION

Bachelor of Arts, Management (HR)

CSU Dominguez Hills, Carson CA

AA Liberal Studies

Compton, CA

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