Customer Service Sales

KENNETH GARRETT

***-** ***** ******, *******, NEW YORK 11434 H: 917-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Ambitious Customer Service Manager experienced with managing complex projects and driving productivity

improvement. Customer service management professional experienced in credit card services, fraud operations

And collections. Team player with exceptional listening and critical thinking skills.

SKILLS

Effective problem solver Adherence to high customer service standards

Exceptional interpersonal communication Microsoft Outlook, Word and Excel

Customer Relationship Management Software Exceptional telephone etiquette

(CRM)

WORK HISTORY

ACCOUNT MANAGER, 11/2011 to 02/2017

SYSTEMAX INC – Port Washington, NY

Responded to all customer inquiries thoroughly and professionally.

Maintained up-to-date knowledge of products.

Consistently exceeded monthly gross profit goal by 40%.

Set up new accounts, process orders and set up payment methods.

Answered customer questions about product availability and shipment times.

PRESIDENT, 08/1999 to 09/2009

KENNY'S BEST CHOICE CELLULAR & BEEPER CONNECTION INC – Queens, NY

Maintained up-to-date knowledge of product and service changes.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard

goals.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Consistently hit and exceeded sales goals by 20%.

In control of day to day Operations.

PRESIDENT, 04/2006 to 09/2009

FARMERS EXPRESS CAR SERVICE INC – Queens, NY

In control of day to day operations

maintained a daily, legible DOT log book and submitted corresponding documents.

Inspected the cars for defects and safe operating conditions to ensure they were in compliance with the

Taxi and Limousine Commission Regulations.

Organized shifts and dispatched calls for drivers and dispatchers.

SALES AND MARKETING ASSOCIATE, 01/1997 to 11/1999

SELECT MACHINERY – Oyster Bay, NY

Set up new accounts, established customer credit, and set up payment methods.

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Wrote sales contracts for orders obtained and submitted orders for processing.

Maintained friendly and professional customer interactions at all times.

Established contracts with various CEO'S, Vice Presidents and Machine shop owners across the USA

and Canada.

SALES AND MARKETING ASSOCIATE, 05/1995 to 01/1997

MACHINERY VALUES – Hicksville, NY

Managed and recorded all leads from outbound telephone marketing.

Set up new accounts, established customer credit, and set up payment methods.

Answered customers' questions regarding products, prices and availability.

Emphasized product features based on analysis of customers' needs.

Exceeded targeted sales goals by 85%.

EDUCATION

Bachelor of Science: BUSINESS ADMINSTRATION, 1998

YORK COLLEGE - Queens, NY

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