Sales Customer Service

JORGE G. MARRERO

**** ***** ******* **. **** **10 Jacksonville, FL 32256

787-***-**** ac3ody@r.postjobfree.com

PROFILE

Proactive management professional offering a strong background in sales, service marketing, business relations, planning, logistics, inventory control, and manpower management within the transportation, distribution and warehousing industry. Articulate, tactful, and diplomatic communicator and negotiator with demonstrated ability to enhance management, productivity, profitability and long-term viability of the company. Leader and charismatic team builder who motivates and empowers others to succeed and deliver. Proven ability to operate in a fast-paced, constantly changing work environment. Fully bilingual, Spanish and English.

EXPERIENCE

BEACON FISHERIES – Jacksonville, FL

Logistics Manager & Consultant, 2010-2017

Aggressively recruited as a bilingual logistician to advance corporate vision of expanding international footprint by intensifying sourcing and procurement strategies requiring a significant shift in buying from US suppliers to new partners throughout the Caribbean, Central and South America. Direct price negotiations and purchasing of 50K to 60K pounds of fresh and frozen fish per day, managing full lifecycle of commodities contract and time volume agreements. Negotiate fees and plan advanced and complex air/maritime transportation logistics for highly perishable shipments from point of origin to Miami port, demanding creativity to move commodities within 24-hour time frame. Coordinate shipment arrival with broker and ensure all documents are in order for quick release. Establish sales price of all products based on purchasing price, market shifts and transportation costs with responsibility for profitability.

Identified viable and cost effective carriers for each lane of origin. Structured and negotiated new contracts with freight/cargo carriers based on time/volume module significantly reducing freight costs adding five to six percent to the bottom line.

Recommended and acquired management approval for the purchase of vacuum pack equipment which boosted purchasing power by allowing fish to be freeze dried at the peak of the season for a year-round supply.

Effected a dramatic change among sales force facilitating training to improve sales strategies and pitch techniques.

AGROCON / US DEPARTMENT OF EDUCATION SERVICE PROVIDER – San Juan, PR.

Service Director. 2012-2017

Highly recommended. Hired by Agrocon Corp. Industry leader in Warehousing and Inland Transportation with headquarters in San Juan, PR.

Establish SOP (Standard Operating Procedures) to improve efficiency in management and control of AGROCON products and machinery.

Led FDA compliance program across all AGROCON warehouses and successfully met audit requirements which resulted in savings of over $250,000.00 from 2012-2017.

Implemented cost analysis programs and reduced warehousing and inland cargo transportation expenses in 20% by negotiating with Inland Carriers, evaluating routing options and lead time against inventory levels.

Reduced claims 20% by enhancing cargo handling procedures and requirements coupled with documented corrective actions.

Fostered teamwork within the operations team to drive growth, while meeting the FDA criteria and standards of the US Department of Education.

-TRANS4U LOGISTICS SERVICES / SMART CARGO SOLUTIONS - San Juan, PR

Co-Founder / Sales & Operations Manager, 2002-2010

Key business driver with full operational responsibility of global logistics businesses offering air, ocean freight, and inland transportation services to pharmaceutical and industrial manufacturers and distribution companies needing specialized service for general and over-dimensional loads. Planned, coordinated and managed highly complex transportation logistics, material handling and distribution services for local and international clients transferring complex, oversized supplies and equipment to/from Puerto Rico. Managed projects from onset to completion, organizing and providing direction for internal and outsourced teams to meet customer needs and achieve standards related to costs, efficiency, cargo safety and timely delivery. Tracked performance indicators/costs and made management decisions to achieve service and financial objectives and comply with customer requirements. Maintained strong presence in the field executing sales and marketing strategies, identifying and initiating sales contacts, outlining and presenting price structures and estimates with key industry players highlighting company’s ability to provide optimum service and innovative transportation and logistics solutions where timing and price value played a key role.

In a collaborative effort, instrumental in growing company on a consistent basis with year over year gains, despite financial crisis and economic downturn in the market.

Established and achieved performance standards with regards to cost efficiency, on-time delivery and selection of qualified third party carriers, resulting in zero customer claims.

Structured standard operating procedures (SOPs) and capitalized on lean principles to improve operational effectiveness, customer focus, and competitive advantage within a niche market.

Continuously updated services, processes and procedures to optimize resources and maximize talent.

Major clients: Pfizer, Janssen, Cardinal Health, BD Caribe, Carmelo, Rimco, Inc., Pepsi, and government agencies.

ICE GLOBAL TRANSPORTATION SPECIALIST (NVOCC) - San Juan, PR

Key Account Manager, 2000-2002

Succinctly planned, coordinated and simultaneously managed the logistical aspects of multiple million-dollar contracts for the efficient transportation of legal and over-dimensional loads for key local and international accounts moving heavy, highly sophisticated and costly equipment, materials and supplies for large-scale projects. Established and executed yearly sales and marketing business strategies to build and develop market via thoroughly developed research. Generated forecasting based on various market variables, estimated targets, initiated sales tactics and monitored go attainment. Directed, coached, monitored, and supported talented sales force engaging actively in field operations preparing and submitting bids, testimonials and matrix interfacing directly with key decision makers. Coordinated logistics with manufacturing units located throughout the globe and specialized in chartered and flights for unique items. Key accounts managed: Amgen Pharmaceutical, Fluor Daniels, Lilly del Caribe, Pharmacia and UpJohn, Baxter Health Care and Puerto Rico Electric Power Authority (PREPA).

Ice Global Transportation Specialist Continued…

Personally acquired key contracts with Fluor Daniels partnering in two contracts with Amgen and Lilly del Caribe with a combined value of $544 million and $436 million, respectively; as well initiated and successfully closed $402 million five-year contract with Baxter and Unitec.

Recognized and a Heavy Haul carrier successfully managing 5,000 loads per year.

Provided effective and efficient control in planning of company’s inventory.

Identified significant opportunities for efficiency improvements within the company then analyzed & developed solutions.

CROWLEY LINER SERVICES, (VOCC) - San Juan, PR

Customer Service Representative, Utility Clerk, Cashier 1993-2000

Assisted and supported two top producing sales executive managing contracts for transportation services for foodstuff and pharmaceutical products. Provided full service to customer base; attended calls, addressed and resolved claims, complaints or inquiries. Generated tariff quotations and recommendations for presentations by sales team in an ISO9000 environment. Assisted in contract, volume and open tariff negotiations.

Acquired excellent command of transportation terminology, equipment, systems, codes and key players in the industry.

Prior Roles: Successfully grew up the ladder from original position in the dockyard to Accounting (AR/AP and Payroll), Claims (investigation/resolution), Booking and Documentation, Customer Service, and Trailer Control

EDUCATION - TRAINING

INTER AMERICAN UNIVERSITY OF PUERTO RICO – Metropolitan Campus, San Juan, PR

BBA – Marketing, Management 1997

HAZMAT, Allied Occupational Advisory Group

Logistics Planning, APICS

TECHNOLOGY SKILLS

Windows, MS Office (Word, Excel, Power Point), Citrix

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