Customer Service Professional Experience
Resume:
Nancy Guerra
Inglewood, Ca. *****
*****.****@*****.***
SUMMARY OF QUALIFICATIONS:
Bilingual: English/ Spanish.
Excellent verbal and written communication skills.
Outstanding customer service skills.
Able to resolve problems or concerns.
Able to learn new concepts quickly and adapt to change.
Basic computer navigation skills.
PROFESSIONAL EXPERIENCE:
SALE ASSOCIATE/ SALE PERSON
Greet customers and ascertain what each customer wants and needs.
Answer questions regarding the sore and it’s merchandise.
Place special orders or call other stores to find desired items.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Use systems to process price changes on the sales floor and in the stockroom.
CASHIER
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Operate computerized cash register and handle large sums of cash.
Responsible for returning go-back items to proper shelving areas.
Issue receipts, refunds, credits, or change due to customers.
Maintain clean and orderly checkout areas and verify accurate pricing for unmarked items.
PHONE OPERATOR/ RECEPTIONIST
Answer internal and external phone calls with fast and friendly service.
Direct incoming calls to team, as appropriate for assistance.
Greet incoming callers, provide information transfer, calls and take accurate messages.
Page individuals using paging and interoffice communication equipment.
Copy and fax machine, multi line phone
Microsoft point, office word, excel office
CREW MEMBER
Cashier, hostess, waitress, stock and replace inventory.
Answer calls for take-out orders and advise customers of current promotional specials.
Clean and maintain cooking, dining, and other areas.
Interact with customers by phone and face-to-face and resolve any complaints regarding food/ service or refer to supervisor.
Package take-out foods and/ or serve pick-up orders to customers.
HOST/ HOSTESS
Provide guests with menus and escort them to tables suitable for their needs.
Answer heavy incoming calls, receive and record accurate patrons’ dining reservations.
Inspect dining and serving areas to ensure cleanliness and proper set up.
Operate cash register to accept payments for food and beverages.
Maintain contact with kitchen staff, management serving staff, and customers to ensure that dining details are handled properly and customers concern are addressed.
WAITER/ WAITRESS
Present menus to patrons, answer questions about menu items, and make recommendations.
Inform customers of daily specials.
Write patrons’ food orders and enter orders into computers for transmittal to kitchen staff.
Check with customers to ensure they are enjoying their meals and correct any problems.
Collect payments from customers.
SHIFT LEADER/ MANAGEMENT
Responsible for all aspect of operating high volume establishments including extensive cash handling and preparation of daily itinerary.
Complete various trainings associated with food borne illness, and workplace safety.
Expedite professional food service and support team to excellence.
Direct process, reconcile cash receipts and provide internal customer service.
Record all financial transactions via managers log (written and/ or electronic)
EMPLOYMENT HISTORY
Temporary Optician, Healthy Eyesight Optometry, Santa Monica, Ca 06/17-09/17
Sale Associate, Receptionist/ Phone Operator
Target, Inglewood, Ca 04/12- 08/16
Receptionist, Eduardo’s Olivas Professional Gardening Service
Inglewood, Ca. 01/08- Present
Receptionist/ Phone Operator, RentAVan.com
Los Angeles, Ca. 12/06-07/08
Cashier, Warehouse Shoe Sale, Hawthorne, Ca 11/06- 07/08
Server, El Torito Restaurant, Hawthorne, Ca 04/06- 11/06
Shift Management, Mcdonald’s, Los Angeles, Ca 01/04- 04/06
EDUCATION
Diploma, American Career College, North Hollywood, Ca. 08/16- 09/17
Diploma, Inglewood High School, Inglewood, Ca 09/99- 06/03
General Education, El Camino College, Torrance, Ca 09/03- 06/05
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