Ran large global Service organization, ran Customer Success Team.

Thomas Lipscomb

Customer Success Leadership

Leadership Overview

I’ve spent decades helping companies understand and deliver unrivaled value to their customers. I’m T-shaped... I’m great across disciplines and deep on building teams that turn ideas into results that scale. I’m good at strategy, but love to roll up my sleeves and get stuff done. I thrive on results like:

• Growth to $200M in revenue from an Irate Customer

• $100M in EBITDA by optimizing Customer Facing Operations

• $20M contract from a game changing Customer Value Proposition

• $17M in cross-sells from defining Customer Value Path Journeys The graphic to the right outlines the foundation of my customer success expertise. I’m a customer success fanatic. Companies exist to create value in the markets they serve. I’ve been focused on this for 20+ years. I’m data-driven; metrics and analytics are in my DNA. I’m also really deep in agile operational methods... playbooks, processes, and project methodologies that enable you to grow and scale. Finally, I’m a servant leader. I love building and leading teams. I lead by example and spend a lot of time helping people to grow and reach their potential. As a result, my teams love what they do and are phenomenal at getting things done. Professional Experience

Datanyze – Head of Customer Success 2015 - 2016

Datanyze (~ $10M/Yr.) delivers value by Building Pipeline for Sales and Marketing teams. At Datanyze I ran CS, which was all post-sales activities including support, onboarding, renewals and upsells. In six months we reduced churn by ~40% and then built out processes across the company while nearly tripling in size. SweetIQ – Head of Enterprise Account Development 2015 SweetIQ (~ $2M/Yr.) is on the leading edge of Local Search Analytics and Optimization. At SweetIQ I was responsible for understanding if we could achieve “success” for Enterprise customers. Ultimately we went “down market” which lead to being acquired by Gannett Media (USA Today). Software AG – Head of Retail Strategy 2011 - 2014

Software AG ($1.4B/Yr.) is the world’s leader in technologies that enable operational excellence. At Software AG I did strategy and “value engineering” building ROI models for customers and working with them to vet that value. I was responsible for the retail strategy and delivering results, like $34.6M of incremental revenue. EcoSyz - Founder 2009 - 2010

EcoSyz provided renewable energy technology financing strategies to diverse business clients globally. Helping others is important to me. EcoSyz was an opportunity to help “save the world tough job! Hyperion/Oracle Corporation – Created SaaS SBU 2006 - 2008 Hyperion ($765M/Yr.) Acquired by Oracle ($22B/Yr.) I joined Hyperion and worked with the leadership team to get consensus around a SaaS SBU. I’ve worked across a lot of organizations, but this refined it. The ability to do this is critical because Customer Success is everyone’s job. Other Relevant Experience

Confoe: Founder – Applied Materials: Head of Lean Service Installation – Motorola: Various From the company I founded which was focused on onboarding between companies, to doing statistical research at a Fortune 50 company; these years were foundational to my Customer Success expertise. This is also where I refined my leadership skills having run a half dozen teams ranging from a few to almost 1,000 people in North America, Europe, and Asia. I spent more than ten years with these companies in customer facing roles. Customer

Success

Operational

Excellence

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