Customer Service Food Service Management Hospitality

M R

**** **** ***** **** ***.****, Tampa, FL ****7 ■ H: 407-***-**** ■ *******.********@*****.***

Service-oriented waitress with 4 year background in high volume restaurants. Core competencies include customer service, English language and multitasking as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Customer and Personal Service Speaking

Monitoring Judgment and Decision Making

Negotiation English Language

Service Orientation Food Production

Food Service Managers, 10/2017 to Present

Panera Bread – Tampa, FL

Greet guests, escort them to their seats, and present them with menus and wine lists. Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner. Count money and make bank deposits.

Investigate and resolve complaints regarding food quality, service, or accommodations. Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

Maintain food and equipment inventories, and keep inventory records. Schedule staff hours and assign duties.

Take dining reservations.

Waiters and Waitresses, 06/2017 to 11/2017

The Berrymore Hotel – Tampa, FL

Greet guests and seat them at tables or in waiting areas. Provide guests with menus.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive Professional Summary

Skills

Experience

an appropriate number of seatings.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Answer telephone calls and respond to inquiries or transfer calls. Operate cash registers to accept payments for food and beverages. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmial to kitchen staff.

Prepare checks that itemize and total meal costs and sales taxes. Collect payments from customers.

Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. Clean tables or counters after patrons have finished dining. Prepare hot, cold, and mixed drinks for patrons, and chill boles of wine. Manager, 01/2017 to 07/2017

West Financial Acceptance LLC – Tampa, FL

Supervise the work of logistics specialists, planners, or schedulers. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Perform payroll functions, such as maintaining timekeeping information and processing and submiing payroll.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Monitoring the bought and sold vehicles in an organized system. Carefully determine the sale price of the vehicles for the sale day. Keep records of purchases, sales, and requisitions. Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Retail Associate, 11/2016 to 04/2017

Uniform Destination – Tampa, FL

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment. Help customers try on or fit merchandise.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Inventory stock and requisition new stock.

Server/Bartender, 10/2014 to 01/2017

Sakura Steakhouse – Winter Haven, FL

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmial to kitchen staff.

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Clean tables or counters after patrons have finished dining. Inform customers of daily specials.

Check identification of customers to verify age requirements for purchase of alcohol. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Take beverage orders from serving staff or directly from patrons. Mix ingredients, such as liquor, soda, water, sugar, and biers, to prepare cocktails and other drinks.

Create drink recipes.

Collect money for drinks served.

High School Diploma: May 2015

Lake Region High School - Eagle Lake, FL

Member, LRHS Law Academy.

Captain, Volleyball Team

Member, French club.

Education

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