High School Quality Assurance
Resume:
●TIFFANY NICOLE BURRIS
●**** Spring Garden Lane • Charlotte, NC 28213 • United States
●*.*.*******@*****.***• 704-***-****
SUMMARY
●Over ten years of experience in the call center, direct customer contact, sales and financial services
●Over four years of experience with mortgage accounts, quality assurance, foreclosures and loan modifications
●Sufficient with prioritizing time and simultaneously manages multiple projects, tasks, and activities
●Excellent communication, organizational and interpersonal skills
SKILLS
●Microsoft: Word, Excel, PowerPoint, and Outlook
●Introduction to Underwriting Certification
EXPERIENCE
Bank of America Charlotte, NC
Home Service Specialist I 03/2016-08/2017
●Currently responsible for credit signing authority within delegated limits
●Responsible for verifying conditions of approval of conforming and non-conforming loans
●Resolving routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens conveyances; may processes subordinations; resolves appraisal disputes
Wells Fargo Home Mortgage Fort Mill, SC
Home Preservation Specialist I & II 10/2010-12/2015
●Reviewed credit reports, origination documents, BPO’s and legal documents to verify lien status
●Special projects and other duties as needed
●Serves as the single point of contact to the borrowers and/or agencies whose loans are delinquent or at high risk for delinquency
Wells Fargo Home Mortgage Collections Specialist
Charlotte, NC 06/2009 - 10/2011
●Worked directly with management on developing new innovative techniques to reduce department risk and fines from federal agencies and to maintain top Tier status
●Researched, analyzed, and resolved loans to make certain government compliances were met on time
●Acted as a liaison between the mortgagor, the attorney and Wells Fargo
EDUCATION
●Independence High School 06/1999
●High School Diploma
REFERENCES AVAILABLE UPON REQUEST
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