Bhargavi

) 908-***-****

* ac3oag@r.postjobfree.com

PROFESSIONAL SUMMARY:

Over 9 years of IT experience with 7+ years of experience in analysis, design and development of various CRM and web-based applications, which includes Salesforce.com platform, Sales Cloud, Service Cloud, CPQ, Lightning, Java programming

Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

Good experience in integrating apps associated Sales, Marketing & Service Clouds in conjunction with standard Salesforce functionalities like configuring Assignment, Escalation, Auto -assignment, Email-to-Lead, Web- to-Case and Web-to-Lead.

Experienced in Lightning Experience which includes the Lightning Component Framework and also involved in building lightning component using the aura framework and experienced with Locker Service with Lightning Components

Proficient with Salesforce data model and customizing Objects, fields, formula fields, rollup summary fields, page layouts, search layouts, custom Tabs, record types, relationships (Lookup, Master-detail & Junction objects), custom reports, dashboards and analytic snapshots.

Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.

Enhanced Communities by adding new fields, field sets using Salesforce lightning.

Good Knowledge on steel brick- CPQ

Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.

Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.

Strong development experience with Salesforce Apex language - Classes, Triggers, Batch, Schedule and Inbound Email Services, SOAP & REST Web Services, Force.com API, VisualForce pages, Components, JavaScript and CSS.

Hands-on experience with Salesforce Object Query language - SOQL, Salesforce Object Query language SOSL (Relationship, Aggregate queries) and implementing best practices and governor limits by tuning queries.

Proficient in all phases of Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, agile, functional design, implementation and enhancement of projects in SalesForce.com

Expertise in writing Apex Batch classes in implementing Batch able interface for processing bulk data updates at scheduled intervals using Schedulable interfaces.

Proficient in developing Utility and Test classes to create test data required for all test methods and targeted for 90% of code coverage whole org level.

Expertise using Eclipse IDE withForce.com Plug -in, Developer Console, Sublime for developing business logic and manipulating for meta-data from eclipse.

Proficient with Administration setup tasks like creating Profiles, Roles, Users, Sharing rules, Communication Templates, Network Security, Single Sign-On and Email Services.

Experienced in web technologies like HTML, XML and JavaScript. Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conforms to specifications of business and quality requirements.

Possess strong logical, analytical and problem solving skills with positive attitude.

CERTIFICATIONS:

•Salesforce Certified Platform Developer I (401)

TOOLS AND TECHNOLOGIES:

Salesforce

Lightning, Apex Language, Visual force pages, Triggers, classes, Web services, Process Builder, Custom Labels, Batch & Schedule, Workflow & Approvals, Dashboards, Reports, SOQL, SOSL, Lightning pages, Case Management, Campaign Management.

Salesforce Tools

Eclipse, Force.com Eclipse IDE Plug-in, Developer Console, Force.com Data Loader, Workbench, Force.com Excel Connector, Force.com Platform (Sandbox and Production), AppExchange.

Web Technologies

HTML, CSS, JavaScript, jQuery.XML, JSP, SOAP, REST, WSDL

Database

Oracle 9i/10g/11g, Microsoft SQL Server 2008 R2, MS Access

Methodologies

Agile, SCRUM and Waterfall

PROFESSIONAL EXPERIENCE:

Client: – Boston, MA

Feb 2017 – Present

Role: Salesforce Developer/Administrator

Responsibilities:

Worked with various business user groups for gathering the requirements for CRM implementation. Customized portals for model teams to manage the programs as they go Live.

Worked as a member of development team responsible for building reusable, configurable applications to support the launch of different communities.

Built the Member Community on the Salesforce Customer Communities platform with a complete custom look and feel to meet the bank’s custom needs and identity.

Worked on Configuration like creation Objects, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.

Worked on different portals like Self Service Portal, Partner Portal and had good knowledge on Customer Portal.

Involved in implementing change requests in monthly releases.

Developed Lightning components using Aura frame work.

Developed process builder to automate the business process, migrated existing data using Lightning connector from external system.

Configured users, roles, permissions profiles as per business requirement.

Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Developed a complex document-uploading tool within a Salesforce Customer Portal that uses Visualforce as the user interface and Content as the document storage.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Developed workflows, custom settings and other inbuilt functionality. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

Developed complex triggers on various standard and custom objects for performing logic in before/after insert, update and delete events and implemented Salesforce best design practices.

Created and used Email templates in HTML and Visualforce.

Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.

Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects. Used it to read, extract, and load data from comma-separated values (CSV) files.

Worked on migrating Meta data from one Sandbox to another sandbox by using Change Sets and Force.com IDE tool.

Developed Unit test class for Apex class and worked for improving code coverage.

Participate in cross-application integration testing and system testing and worked with team members in the defect resolution process.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization

Environment: Salesforce.com, Apex Classes, Triggers, Controllers, VisualForce, Force.com, SOSL, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, HP ALM, Informatica, AJAX, JavaScript, JQuery, HTML, CSS, Oracle, Rally Windows.

Client: Clara, CA

Feb 2015–Jan 2017

Role: Salesforce Developer/Administrator

Responsibilities:

Worked on Standard objects such as leads, Opportunities, Accounts, Contacts, Campaigns associated with Sales Cloud.

Developed various custom objects, Custom Fields, Formulas, Roll-up Summary fields, Reports, Dashboards, Tabs, Profile, Permission Sets, OWD, Roles & Sharing Rules.

Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visual force pages.

Build these components in modular way by using Lightning Components Framework.

Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

Created automatic field updates via workflows.

Created Visual Force Pages to override the standard functionality of New and Edit buttons.

Loading data extracted from Siebel into salesforce.com as a part of the weekly data sync steps.

Created profiles and implemented Object and field level security

Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Used the sandbox for testing and migrating the code to the deployment instance after testing.

Dashboards to provide Department Heads an overview of the rep’s monthly performance.

Wrote customized SOQL queries to extract the data pertaining to the calls made by the reps.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Jira, Microsoft Access.

Client: – Austin, TX Aug 2012- Oct 2014

Role: Salesforce Developer

Responsibilities:

Created User Roles and Profiles, Security Controls and Shared settings.

Worked on partner portal and customer portal.

Used the Sandbox for testing and migrated the code to the Deployment Instance after testing.

Sales and Orders of different products were tracked by using Dashboards.

Integrated and Automated process of supplier’s orders and inventory.

Worked on various SFDC Standard and Custom Objects like Accounts, Contacts, Leads, Reports, Dashboard, Inventory, Orders, Planning and Scheduling.

Implemented Field Level Security, Profiles and Audit trail setup.

Created the Workflows for automated Lead Routing, Lead Escalation and Alerts.

Created various Reports (Summary Reports, Matrix Reports) and setup report folders to authenticate users based on their profiles (Permissions).

Provided training to the internal business users to use the application and develop their own custom reports.

Integrated the Web Services by generating necessary Stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML5, Java Script, Workflow & Approvals, Reports, Eclipse3.4, Windows XP

Client:, NY Jan 2011- July 2012

Role: Salesforce Developer

Responsibilities:

Understanding SFDC CRM processes to document pre-sale activities at the company based on the business life cycle.

Coordinated business process review meetings with multiple teams to establish standardized workflow processes. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.

Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.

Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Creating dashboards to present the reports according to the user profiles.

Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.

Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.

Full Administrative access to Production instances and created and refreshed sandboxes as per the need.

Developed Triggers on the object with rules for data synchronization with the system of record and applying future callouts where applicable and needed.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Developed bulk upload process to create bunch of offers at the same time.

Customizing the existing Apex classes and Visual Force pages for better performance.

Developed complex Apex batches to clean up the offers data.

Providing Support to Day-to-Day issues

Environment: Force.com Platform, Eclipse 3.6, Apex, Visual Force, JavaScript, JQuery, SOAP&REST API, WSDL, XML, Force.com Data Loader.

Client: -Boston, MA Jan 2010 - Dec 2010

Role: Salesforce Admin/Dev

Responsibilities:

Gathered requirements from the Sales, Marketing and Customer service teams.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their "sharing" settings.

Developed and Customized salesforce.com applications based on the user needs.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created Reports and Dashboards.

Imported accounts and contacts data utilizing the Data loader tool.

Created Custom objects, Custom tabs, validation rules, Page layouts, Approval Process, Workflow Rules: Tasks, Email Alerts, Field Updates and Outbound Messages.

Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account, contact, lead, campaigns.

Worked on service cloud module such as web-to-case, Escalation rules, Assignment rules.

Built processes using Process Builder and Flows.

Designed and developed Visualforce pages based on the business requirements.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Visualforce, Data loader, Workflows & Approval process, Reports, Dashboards, Sales cloud, Service cloud, Page Layout, Validation Rules, Visualforce pages, Apex, JavaScript, Angular JS, JQuery, JSP, HTML.

Client:, CA Aug 2008 - Dec 2009

Role: Junior Software Engineer

Responsibilities:

Involved in walking through the functional requirements and estimating the effort for delivering these requirements.

Developed the front-end UI screens and respective business logic for all the modules using spring core and Spring MVC frameworks.

Unit Testing and delivering a quality piece of code.

Perform Build and deployment activities by using Maven build.

Involved in Database schema design, developed stored procedures

Environment: HTML, CSS, Java Script, Java, JSP, Spring MVC framework, XML, J2DBC, Oracle, Eclipse

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