Customer Service Representative

Professional Summary

Skills

Work History

LASHUNDA STRAIN

**** ***** ******* *****, *******, TX 77028 (C) 346-***-**** **************@*****.*** Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Exceptional communication skills

MS Windows proficient

Quick learner

Creative problem solver

Trusted key holder

Administrative Assistant 09/2017 to Current

Manpower Group – Houston, Texas

Screened applicant resumes and coordinated both phone and in-person interviews. Compiled company information and related material and distributed it to candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Remodel Supervisor 01/2017 to 08/2017

Manpower Group – Houston, Texas

Supervised 20-25 associates in fast pasted environment. Trained new staff and organized meetings

Made sure that each task was completed before deadline. Developed new process for employee evaluation which resulted in marked performance improvements. Customer Service Representative 07/2016 to 12/2016 Randstad – Houston, Texas

Processed Annual Enrollments for Medical, Dental, and Vision insurance Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims

Thoroughly documents inquiry outcomes for accurate tracking and analysis Customer Service Representative 03/2014 to 06/2016 Just Energy – Houston, TX

Extensive experience opening and managing client needs while ensuring company objectives were met or exceeded expectations.

Support for credit approval; Scheduled installation and service calls while ensuring appropriate billing. Created and implement special events, meetings and conferences Telemarketer Customer Service 08/2012 to 08/2013

Manpower Group – Houston, Texas

Performed in/outbound calls offering auto and home insurance quotes. Assisted with scanning and filing paper work to ensure that clients important information was kept secure at all times Follow-ups to ensure that clients were satisfied with service that was provided. Education

GED:

Houston Community College - Northline - Houston, TX

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