Customer Service Representative
Resume:
VANDELA A JOHNSON
Tallahassee, FL 32303
Phone:850-***-****
Email: **********@*****.***
Objective
Looking for a professional career with a fast paced company with many chances of advancement opportunities. Ability Summary
Over 10 years of experience in cashiering, customer service and general office. Hardworking and Dependable
Microsoft Word, Excel, and PowerPoint.
Have excellent customer service skills.
Employment History
Benfits Specialist
10/2017 - Current People First Tallahassee, FL
Accept inbound calls for active, retired, and withdrawn State of Florida employees. Handle complaints, process enrollment, and provide information about account updates. Listen to customers' questions and concerns, and provide answers or responses. Provide information about enrollment and prices of plans. Calculate charges, and payments options.
Review or make changes to customer accounts.
Record details of customer contacts and actions taken. Refer customers to supervisors or insurance companies. Make changes to State of Florida employee accounts, such as updating addresses or username and password reset. Providing information about a plan information, payment history, and enrollment of benefits. Customer Service Representative
11/2013 - 10/2017 General Dynamics Info Tech Panama City, FL Accepted inbound calls for Center of Medical Services. Provided excellent customer service skills.
Unlocked and password recovery for customers.
Assisted consumers with completion of application for health insurance. Read and provided consumers with eligibility results of plans available to the consumer. Enrolled consumers in there plan selection.
Assistant Manager
01/2006 - 11/2013 Stop & Go Tallahassee, FL
Greeted customers in a friendly professional manner. Accepted payments from customers and give change and receipts Bagged and wrapped customers' purchases. Processed returns and exchanges of merchandise. Answered customers' questions and provided information about store policies. Counted the money in registers at the beginning and end of each shift. Checked the age of their customers when selling age-restricted products, such as alcohol and tobacco. Provided excellent customer service, and other duties included mopping floors, taking out the trash, and other custodial tasks.
Stocked shelves and mark prices on items. Uses scanners, registers, or calculators to process payments and returns or exchanges of merchandise.
Education and Training
Completion
Date
Issuing Institution Location Degree Received Course of Study 02/2010
Faulkner Community College Adult
Educati
AL
High School Equivalency
Diploma
General High School
Curriculum
03/2004 Earl C. Clements Job Corps KY
Vocational School
Certificate
Auto Parts
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