Objective:

To obtain a position in the administrative support field that will utilize my skills and provide the opportunity for professional growth based on performance.

Experience:

Eteam Staffing,South Plainfield, NJ. June 2016 - Current Temporary Position

CSR Consumer Affairs Representative

● Research and respond to customer inquiries.

● Review and update customer records on computerized data base.

● Resolve problems and refer to responsible parties.

● Perform due diligence on customer inquiries through oral communication.

● Enter Customer Complaints in system

● Customer service internal and external

Dunkin Donuts, Dorchester, MA April 2012 - Current Shift Manager

● Supervise and manage employees 15-20

● Train on new products when needed

● Customer Service internal and external

● Complete assigned duties

● Handles Cash Box, deposits..

● Assist store manager with day to day duties

US Tech Solutions, New Jersey, September 2010 - July 2011 Technical Assistant ( Temporary )

● KOR'S

● Customer Service Inbound

● Data Entry

● Mailing

● Answering phones and respond to customers inquires Liberty Mutual Insurance, Weston, MA September 2007 - November 2007 Sr. Liability Claims Assistant

● Handled Liability Auto PIP claim auto

● Entered claims in system

● Negotiated and settled claims

● Internal and external customers

● Strong writing skills and work accurately with numbers Liberty Mutual Insurance, Weston, MA January 2001 - September 2007 Technical Assistant

● Provides administrative support.

● Acts as a liaison for technical staff and internal and external customers.

● Strong writing skills and work accurately with numbers

● Handle no lost time, long and short term pension Worker's Comp claims Adecco Staffing, Norwood, MA June 2000 - January 2001 Temporary Help

● Entered Information into Excel - based database.

● Handled answering multiple phone lines.

● Assisted customers with locating proper departments.

● Performed data entry and filing as necessary.

● Accepted cash and credit card payments for local dealership. Law Offices of Attorney Burks, Brockton, MA October 1998 - November 1998 Office Support

● Organized and filed legal filed for easy retrieval.

● Answered multiple phones lines

● Directed clients to the proper staff members.

Education:

Brockton High School, Brockton, MA

High School June 1999

Sullivan and Cogliano Training Centers, Inc, Brockton, MA Other - Microsoft Office Proficient, May 2000

Skills:

● Ms Word

● Ms Access

● Ms Windows

● Ms Powerpoint

● Ms Excel

● Ms Outlook

● Medical Coding ICD, CPT Codes

● PIP Claims

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