Customer Service Manager

CARLA P. PREIMAN

** ******** **** ********, ** 06798 203-***-**** *******@*******.***

Administrator / Office Manager

Self-motivated professional with 20 years multi-industry experience in office management and administration. Demonstrated ability to multi-task without compromising quality or deadlines for individual assignments. Able to assess, implement and streamline procedures to increase revenue. Effective and innovative problem solver. Fosters teamwork and loyalty with staff, colleagues and clients resulting in higher levels of productivity. Highly organized. Strong written and oral communication skills. Computer Skills include Microsoft Word, Excel, Outlook and custom industry programs.

Office Management Project Planning/Coordination Executive Support

Customer Service Training and Instruction Organization & Prioritization

Procedure Manuals Dependable Accounts Payable / Accounts Receivable

EMPLOYMENT HISTORY

VAZ REALTY LLC AND AFFILIATES 2014-2017

Property Manager Administrator

Accounts Payable – review invoices for accuracy, data entry into AP software (PROMAS)

Accounts Receivable – receiving payments in timely manner

Reconciliation of accounts

Customer Service – Tenant / Landlord issues

Initiated and processed evictions to completion if needed

Ran credit and criminal checks on perspective tenants

Worked with a variety of Housing Authorities

Prepared tax documents for municipalities for all affiliates

GENERAL LINEN, Stratford, CT (acquisitioned from Swisher Hygiene) 2013-2014

Administrative Supervisor

Interfaced with Corporate offices for a smooth transition after acquisitions

Ensured all financials were communicated to corporate accountants

Educated corporate staff on current computer programs and office operations

Successfully handled challenging customer situations ensuring customer satisfaction and retention

SWISHER HYGIENE, Stratford, CT (acquisitioned from Savoy Linen) 2012-2013

Operations Manager

Oversaw all office procedures.

Managed all employees, including plant workers.

Reviewed hourly time, processed payroll and communicated with outside payroll firm

Technical support to all staff members keeping them updated in program changes

Relieved current customers’ anxieties after acquisition resulting in retention of customer base

SAVOY LINEN, Stratford, CT 2011-2012

Office Manager

Oversaw office procedures, including Customer Service, and Accounts Receivable

Ensured all employee hours were correct, entered payroll online using PayChex

Made certain multiple state sales taxes were recorded and disbursed meeting state time limit

Assisted bookkeeper with a range of inquires; reporting sales tax amounts, account payable and account receivable figures

Ran month end reports for outside accounting firm

Recruited and hired office personnel, assisted with hiring of plant employees

CARLA PREIMAN

ST. PAUL’S CHURCH, WOODBURY, CT 2001-2010

Parish Administrator

Constructed and maintained master calendar for all areas of the building used by inside and outside groups

Created various bulletins including monthly newsletter, prepared year end Parish Report.

Communicated weekly news using Constant Contact

Assisted with diverse tasks such as procuring volunteers, writing letters, curriculums, and computer assistance

Prepared monthly reports for treasurer and accountant using QuickBooks

Maintained parish records, parish list, mailing and voting lists (Power Church)

EDUCATION

Bachelor of Science, Education/Earth Science, Eastern Connecticut State University, Willimantic, CT.

References upon request.

Contact this candidate