CCNA, (CCNP) Routing, Switching-T-Shoot (in-process)-ID-CSCO10792005

Address: *** ********* ***** *-****: *******@*******.***

River Edge, NJ 07661 Telephone: 201-***-****

SUMMARY OF

QUALIFICATIONS: 8+ years of successful employment history in Network Operations. Extensive technical

trouble shooting experience with a wide range of network hardware and software.

CCNA and Linux Certified. Currently working on my last CCNP exam (T-Shoot)

Areas of Expertise:

Wireless Network infrastructure, BTS, EVDO/CDMA, GSM, VoLTE, DAS, Small Cell, Airscale, Alcatel- Lucent, Motorola, Nortel and Ericsson

Assisted customers with the setup of Avaya IP office gateways as well as Asterisk based gateways.

Installed Polycom VVX phones via auto-provisioning server for customers

Experienced troubleshooting SIP call flows / VoIP termination issues using Wireshark.

Experienced setting up SIP trunks on PBX platforms, mainly Asterisk based solutions.

Analyzed SIP call flows using Wireshark.

Real Time Tool (RTT), Chicago Performance Tool, Motorola Performance Tool, Nortel Performance Tool (NPT)

Configured Cisco Routers and Switches and troubleshoot routing protocols (BGP, EIGRP and OSPF) problems.

Supported mainframe IBM 3270 equipment, Netview, CICS, TSO’s, EFTs and EBTs.

Software:

VMware, SeveONE, Iris view, SANE, Market Launcher, Alcatel-Lucent-SAM-GUI, Ericsson-(ENM), Nokia-NSP, HP Openview, Concord Ehealth, Cisco works, Wireshark,VAX SCP / Illuminet, SecurCRT, Share Point, Microsoft Windows, Solarwinds,Tellabs, JDSU-NetAnayst, Remedy ticketing system, Citrix, Shell and Unix,

EXPERIENCE: Verizon Wireless, Bedminster, NJ

Technician –NOC East, Verizon Wireless (12/2010 to Present)

Associated NOC Technician

Addressed Wireless outages and escalations with accuracy, attention to details and with a Sense of urgency

Partner with the regions to troubleshoot and pursue trouble resolution

Provided effective network leadership and technical contributions on outage bridges

Performed operational routines of interacting with surveillance technicians and monitoring filters to ensure no missed alarms or un-ticketed / responded alarms

Navigated and support NOC tech to navigate and resolve NOC tools and NOC Systems issues

Reviewed NOC and Regional Process and Procedures with NOC techs

Performed internal Tier 2 and 3 troubleshooting and investigation

Excellent problem solving, analytical and organizational skills

Demonstrated composure and professionalism under pressure

Demonstrated ability to train and mentor new employees by providing effective coaching and feedback

Demonstrated positive and pro-active leadership abilities

Performed facilities testing (DS0, DS1, and DS3) with Field technicians

Knowledge of Alcatel-Lucent, Nortel, Tellabs, Motorola,VoLTE, CDMA/EVDO, GSM Voice and Data networks

Followed established guidelines, policies, and procedures within the Verizon Wireless organization.

Experienced working in a high-pressure dynamic team environment where priority changes occur frequently.

Provided 24x7 Tier 2 on call support to the NOC operations staff when issues arise.

Trained other NOC personnel as needed on technical or non-technical matters.

FCC Lead Technician:

Maintaining, reporting and tracking Voice and Volte outages to the FCC

Followed established guidelines, policies, and procedures within the Verizon Wireless organization and the PSAPs.

HEAVY WATER TELECOM LTD, NEW ROCHELLE, NY

NOC Engineer (Contractor) (5/2010 to 12/2010)

Configured Cisco routers and switches for new clients

Installed Polycom VVX phones via auto-provisioning server for customers

Assisted customers with the setup of Avaya IP office gateways as well as Asterisk based gateways.

Analyze SIP call flows using Wireshark.

Active Directory – updated Users, Passwords, Accounts, and Group Policy

Updated the Remedy Ticketing System, adding New Client and Users

Maintained network outage and escalations logs

Provided 24x7 Tier 2 on call support to the NOC operations staff when issues arise.

Served as a point of escalation of unresolved issues within the network

THE GREAT A&P TEA CO. (A&P SUPERMARKETS), MONTVALE, NJ

NOC Engineer (02/2000 to 03/2010)

Supported A&P’s WAN/LAN production network which included

Over 500 supermarkets nationwide

Troubleshoot data circuits (ISDN, DSL, DS3, E1, T1, Frame Relay, and PES Hughes

VOC Satellite)

Supported A&P’s Corporate network infrastructure of 14,000 employees within various offices.

Updated A&P’s NMS monitoring tools (HP Openview / Concord)

Trained NOC staff on new network changes / deployments.

Established troubleshooting procedures for the NOC.

Maintained accurate and current logs of all network outage, escalations and downtime notifications.

Provided 24x7 Tier 2 on call support to the NOC operations staff when issues arise.

Professional level of supporting mainframe IBM 3270 equipment, Netview, CICS, TSO’s, EFTs and EBTs.

EDUCATION: UPSALA COLLEGE, NEW JERSEY

BS Economics

UNITED STATES ARMY

Honorably Discharged Sept

BERGEN COUNTY TECHNICAL SCHOOL

Electrical House wiring course

CERTIFICATIONS: CCNA, Cisco Certified Network Professional (CCNP) – Routing, Switching,

T-Shoot (in-process)- Candidate ID: CSCO10792005

Comptia Linux+ LPI-1, LPI-2

(LPI ID: LPI000385250 )

ACTIVITIES: Long Distance Running, Biking and Skiing.

REFERENCES: Excellent references provided upon request.

Contact this candidate