Manager, customer service

Hunter A. Brooks

*** ****** ****** ****** • Seymour, Tennessee 37865

865-***-**** • *************@*****.***

PROFILE

Creative and motivated team player with leadership experience and a wealth of practical knowledge that turns concepts into tangible results. Placing an emphasis on integrity and energy, I pay attention to details without losing the “big picture” goals of a project, event, or organization.

SKILLS

Sales Maintaining current knowledge of a company’s products and communicating how those products can meet the particular needs of the prospective client.

Customer care Increasing the confidence of existing clientele in the company’s ability to meet their ongoing needs.

Problem solving Exploring cost-effective methods to resolve administrative issues in a timely fashion.

EXPERIENCE

Store Manager - The Fudgery, Inc. Sevierville, Tenn.: April 2016 - December 2017

Customer service, office management, trained and supervised personnel, order

placement, weekly inventory, payroll

Store Manager - Easy Money, LLC, Sevierville, Tenn.; May 2014 - April 2016

Customer service, office management, trained and supervised personnel.

Retail Manager - Mellow Mushroom, Inc, Gatlinburg, TN.; August 2013 - May 2014

In charge of running the retail store, training new personnel, greeting customers and inviting them into restaurant.

Personal Assistant/Office Management - Knoxville Internet, Knoxville, Tenn.; February 2013 - August 2013

Professional office, marketing and production work. Personal assistant to the head of the company.

Customer Care Representative - AIL Insurance, Knoxville, Tenn.; June2012 - February 2013

Delivered benefits to union members; customer service; trained and supervised junior agents.

Courier Express Courier Inc., Maryville, Tenn.; January 2010 – June 2012

HIPPA certified; customer service, route logistics.

Sales Representative/Concierge WestGate Smoky Mountain Resort, Gatlinburg, Tenn.; July 2009 – December 2009.

Received guests and unit owners upon check-in, addressed issues during their stay, and advised them of available unit/contract upgrades. Worked closely with sales supervisors to close sales to new clients. Received many “Ambassador Awards” for customer service during tenure. Sales reached top 10 percent among sales staff of 70. Average sale: $10,000.

Sales Representative Contour Adjustable Beds, Baltimore, Maryland; January 2009 – July 2009.

Served in-home presentations across six-state territory. Approximately 12 presentations per week. Average sale: $3,500.

Inventory Specialist MountainLoft (a Bluegreen resort), Gatlinburg, Tennessee; May 2008 – January 2009.

Began as guest representative giving sales presentations. Excelled in customer service, sales,. Sales averaged over $1000 in revenue per presentation; specific 30-day periods averaged over $3,000 per presentation.

Real Estate Agent Gilbert Realty, Mountain Home, Arkansas; December 2007–May 2008

Associate Pastor Living Word Ministries, Mountain Home, Arkansas June 2005–June 2008

Supervised audio/visual department, Built and maintained Web site, managed content, including webstreaming video and archived video files. Prepared age-appropriate Bible lessons and activities for children and youth. Planned church-wide events, community service projects, weddings, receptions, and funerals.

Estimator/Account Manager Casa Noble, Central Florida, January 2005 – June 2006.

Assisted in business expansion from Orlando into Boca Raton area, including establishing office and creating client base. Generated leads, supplied cost estimates to potential customers, and obtained contracts. Continued customer contact throughout process of installation, inspection, and bill reconciliation. Throughout tenure, contracts exceeded $3 million.

Estimator/Sales Representative ProSource Roofing, Orlando, Florida August–December 2004.

Helped develop company presence in residential market throughout central Florida following a four-hurricane season. Worked cold leads, initiated advertising, lead generation, pricing, and customer presentations. Coordinated with office and warehouse personnel and construction crews. During tenure, team generated over $850,000 in sales.

Associate/Youth Minister Alabama Bible Church, Blountsville, Alabama June 1997–June 2004

Education

JB Pennington High School, Blountsville, Alabama 1999

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