Technical Support Customer Service

Charles C. Harris

Cell: *** - *** – ****

Address: **** ******* ********** **** *** Colorado Springs, CO 80910

Email: **************@*******.***

EDUCATION

Master of Business Administration 09/2014

Kaplan University

Bachelor of Science in Computer Information Systems

Computer Forensics 06/2011

DeVry University

SKILLS

MS Office

Windows (3.1-10)

Networking

Hardware/software Installation

Dreamweaver

VoIP

Citrix

Remedy

DHCP

Computer re-imaging

Active Directory

VMWare

Computer Operation

Customer Service

TCP/IP

Next Day Support Team 07/2016-08/2016

Apex/United Health Group, Colorado Springs, CO

Imaged machines.

Provided next day IT support to users.

Worked with off-site team to increase the efficiency of the deployment team

Assisted overnight team with achieving output goals.

Application Support

Robert Half/Advanced Recovery Solutions, Maitland, FL 09/2015- 02/2016

Provide support for the center’s electronic medical record application.

Added Users using Active Directory.

Troubleshot users software issues within scope of electronic medical record application.

Review ticketing system to resolve systems issues within medical record application.

Help Desk Analyst 09/2014 - 07/2015

Parrish Medical Center, Titusville, FL

Troubleshot user access issues.

Added users to groups in AD

Troubleshot VoIP phones.

Encrypted company laptops.

Advanced Technical Support Representative 06/2010 - 09/2014

Centurylink, Altamonte Springs, FL

Offered high speed internet technical support to customers via the telephone.

Provided guidance for tier 1 team members.

Instructed in policy and education of tier 1 representatives.

Worked with customer’s windows or Mac based PC’s.

Technical Support Representative 12/2008 - 06/2009

Cablevision, Shelton, CT

Offered high speed internet technical support to customers via the telephone.

Changed clients’ system configurations to work with Cablevision’s products.

Repaired and the updated customers’ device drivers via the telephone.

Worked with customer’s windows or Mac based PC’s

Human Resource Specialist 04/2006 - 11/2008

Illinois Action for Children, Chicago, IL

Analyzed incoming paperwork for errors, inconsistences or missing information or false data.

Contacted providers to verify capacity as well as educate them on policy changes.

Met with Clients to make sure that they understood the needs and policies so they could gain care.

Accepted role as team point of contact for technical issues and training for software.

Contact this candidate