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Manager Management

Bengaluru, Karnataka, India
December 10, 2017

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Basanth Rajanna

Senior Manager IT Professional


Offering visionary capability to Strategies, Communicate and Execute Business deliverables to significantly impact the organisation’s Information Technology objectives.

A seasoned Technically Savvy, Strategy-conscious and Customer-focused Senior IT Professional with 18 years of exceptional Technical, Managerial and Administrative abilities in Information Technology

Presently associated with Aricent Technologies, Bangalore as Senior Manager.

Well-crafted experience in handling larger Telecom Projects.

Astute strategist with an extensive track record of building and aligning organisation to achieve excellence, profitability and unparalleled client service.

Deft in undertaking several IT Infrastructure projects and also involved as a Solution Architect in various projects.

Highly proficient in implementing Technology in to Telecom Domain.

Extensive knowledge on Agile Principles.

Expertise in Execution of product benchmark for provision system on different platforms.

Well-versed in Solution designing, and extreme knowledge in Support, Project and Vendor processes.

Skilled relationship builder and trusted advisor with Clients in managed accounts.

Keen involvement in implementing recruitment, selection, orientation, training, counselling and in disciplinary practices

Strong communicator, adept at leading and mentoring a team towards achievement of sound business goals with documented track record of success in captivating and implementing technical as well as administrative decisions.


IT Operations Management

Solution Architect

People / Resource Allocation & Management

Sales/Operations Management

New Business Development

Product Development

Change Management

Onsite/Offshore Team Management

Client Relationship Management

Project Management

Recruiting/Mentoring / Training & Development

Client Presentation


Telecom BSS - Service Provisioning, Mediation, interconnect settlement, Roaming settlement, Performance management, RSA security management


C, C++, VC++, Core Java, Solaris 10, IBM AIX 6.1, HPUX 11i, RHEL 6.6, 7.2, Oracle 11g, 12c, Tcl/Tk, Unix shell scripting




SNAP Award for Excellence Contribution toward Multiple Projects.

Received highest customer satisfaction from various clients.

SNAP Team award for TELSRA RTMS Project.

SNAP Award for Team contribution for Airtel India contribution for PAN India.

SNAP Team Award for excellent contribution towards overseas projects.


Sept 2004 – Present

Aricent, Bangalore INDIA

Senior Engineering Manager

Nov 2000 – Aug 2004

HCL Technologies LTD, Chennai INDIA

Member Technical Staff

Mar 2000 – Oct 2000

Datanet System Ltd, Bangalore India

Software Engineer


Aricent Technologies, Bangalore

Aricent BSS AMS IPR Deployment at TELSRA, Australia as RTMS, Delivery Manager

Achievement - SNAP Award for TEAM

Project planning, Tracking of Deliverables, risk and dependency management for CDRE/CDRS System Implementation

Co-ordination for requirements gathering, technical discussions, scope definitions for CDRE/CDRS project track

End to End ownership for Program management of Aricent CDRE BSS IPR product implementation.

Processing of CDRs from Metaswitch CFS, Perimeta SBC, Ericsson AXE, Alcatel S12, Gen band SBC, Measurement reports nodes from Telstra network for Release-1

Implementation of enrichment business logic (SURF and TRAX) on raw CDRs from CFS nodes

Dumping of processed output records for CFS, SBC and Measurement report files into DB.

Implementation of CDR search tool for real time analysis of processed CDRs and Tableau reporting for generation of business reports.

Primary contact and first level SPOC all customer interactions.

Daily stand up meetings with test team, Weekly Status updates to Customer team.

Aricent Technologies Bangalore

End to End Aricent BSS SPP IPR deployment at Telenor, India for prepaid provisioning business scenarios, Delivery Manager

Achievement – Highest Customer Satisfaction.

Project planning, tracking of deliverables, risk and dependency management for SPP system implementation.

Onsite co-ordination for requirements gathering, technical discussions, scope definitions for SPP project track, UAT execution

Complete ownership for Service Provisioning Requirements gathering, Solution design using Aricent Service Provisioning Platform for different Business scenarios

Provisioning Business scenarios handled are AUC, Bulk pre-Provisioning (BPP), First Time Activation (FTA)GPRS Subscriber Barring / Un Barring Service provisioning.

Integration with Wipro Order management system over Web logic JMS/XML based Interface for Provisioning.

Integration with Huawei HLR (C20 (MML), C30(SOAP/XML protocol), Telcordia IN (CORBA interface), Huawei PCRF, Smart trust OAT network elements.

Monthly program review with the Telenor, Wipro and Aricent management teams.

Involved in Provisioning SPP Performance testing, HA testing and Ops testing discussions with customer for SPP integration.

Weekly Status updates with Customer team.

Aricent Technologies Bangalore

Aricent BSS IPR AMC Support – IPR Customer Deployments

Support Manger

Project planning, tracking of deliverables, risk and dependency management for SPP system implementation.

Primary contact and first level SPOC for all customer interactions.

Kanban implementation for ticket resolution

AMC ticket classification based on severity and bifurcation of enhancement requests

Change request handling for various customer accounts

SLA management, ensuring the Applications SLA's are met, tracked and escalations are closed for smooth optimized operations

Involved in Change Request (CR) technical discussions with customer, solution preparation, effort estimations for the enhancement requests

Discussion with external vendor teams for handling and closure of external dependencies.\

Resource planning for L1/L2/L3 teams based on the type of support to be provided.

HCL Technologies Ltd. Bangalore

Performance Management System

Member Technical Staff

Involved in development and maintenance of PFM Agent for AIX/HP-UX/Linux and Solaris platforms.

Studied the impact of DLPAR configurations on the AIX-Unix Agent.

Found performance bottlenecks in the Agent and implemented the code changes that improved the performance of the Agent.

Change request handling for various customer accounts

Involved in Landmark performance works suite for Unix and Windows Agent for testing performance parameters.

Datanet Systems Ltd. Bangalore

TeleSever / D

Software Engineer.

Involved in maintenance of Tele-Sever/D software.

Creation of various service requests for Tele-Server/R application

Involved in System testing of Tele-Sever/D


Brief list of Training on




Bachelors of Engineering, Electronics and Communication, Kuvempu University, Aug 1998


Date of Birth: 14th December 1976

Language Proficiency: English, Hindi, Kannada.

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