Manager Management
Resume:
Basanth Rajanna
*******@*****.***
Senior Manager IT Professional
Offering visionary capability to Strategies, Communicate and Execute Business deliverables to significantly impact the organisation’s Information Technology objectives.
A seasoned Technically Savvy, Strategy-conscious and Customer-focused Senior IT Professional with 18 years of exceptional Technical, Managerial and Administrative abilities in Information Technology
Presently associated with Aricent Technologies, Bangalore as Senior Manager.
Well-crafted experience in handling larger Telecom Projects.
Astute strategist with an extensive track record of building and aligning organisation to achieve excellence, profitability and unparalleled client service.
Deft in undertaking several IT Infrastructure projects and also involved as a Solution Architect in various projects.
Highly proficient in implementing Technology in to Telecom Domain.
Extensive knowledge on Agile Principles.
Expertise in Execution of product benchmark for provision system on different platforms.
Well-versed in Solution designing, and extreme knowledge in Support, Project and Vendor processes.
Skilled relationship builder and trusted advisor with Clients in managed accounts.
Keen involvement in implementing recruitment, selection, orientation, training, counselling and in disciplinary practices
Strong communicator, adept at leading and mentoring a team towards achievement of sound business goals with documented track record of success in captivating and implementing technical as well as administrative decisions.
CORE SKILLS
IT Operations Management
Solution Architect
People / Resource Allocation & Management
Sales/Operations Management
New Business Development
Product Development
Change Management
Onsite/Offshore Team Management
Client Relationship Management
Project Management
Recruiting/Mentoring / Training & Development
Client Presentation
TELECOM DOMAIN SKILLS
Telecom BSS - Service Provisioning, Mediation, interconnect settlement, Roaming settlement, Performance management, RSA security management
TECHNOLOGY SKILLS
C, C++, VC++, Core Java, Solaris 10, IBM AIX 6.1, HPUX 11i, RHEL 6.6, 7.2, Oracle 11g, 12c, Tcl/Tk, Unix shell scripting
HIGHLIGHTS & ACCOMPLISHMENTS
Awards:
Aricent, BANGALORE
SNAP Award for Excellence Contribution toward Multiple Projects.
Received highest customer satisfaction from various clients.
SNAP Team award for TELSRA RTMS Project.
SNAP Award for Team contribution for Airtel India contribution for PAN India.
SNAP Team Award for excellent contribution towards overseas projects.
CARRER GROWTH
Sept 2004 – Present
Aricent, Bangalore INDIA
Senior Engineering Manager
Nov 2000 – Aug 2004
HCL Technologies LTD, Chennai INDIA
Member Technical Staff
Mar 2000 – Oct 2000
Datanet System Ltd, Bangalore India
Software Engineer
CONTRIBUTION
Aricent Technologies, Bangalore
Aricent BSS AMS IPR Deployment at TELSRA, Australia as RTMS, Delivery Manager
Achievement - SNAP Award for TEAM
Project planning, Tracking of Deliverables, risk and dependency management for CDRE/CDRS System Implementation
Co-ordination for requirements gathering, technical discussions, scope definitions for CDRE/CDRS project track
End to End ownership for Program management of Aricent CDRE BSS IPR product implementation.
Processing of CDRs from Metaswitch CFS, Perimeta SBC, Ericsson AXE, Alcatel S12, Gen band SBC, Measurement reports nodes from Telstra network for Release-1
Implementation of enrichment business logic (SURF and TRAX) on raw CDRs from CFS nodes
Dumping of processed output records for CFS, SBC and Measurement report files into DB.
Implementation of CDR search tool for real time analysis of processed CDRs and Tableau reporting for generation of business reports.
Primary contact and first level SPOC all customer interactions.
Daily stand up meetings with test team, Weekly Status updates to Customer team.
Aricent Technologies Bangalore
End to End Aricent BSS SPP IPR deployment at Telenor, India for prepaid provisioning business scenarios, Delivery Manager
Achievement – Highest Customer Satisfaction.
Project planning, tracking of deliverables, risk and dependency management for SPP system implementation.
Onsite co-ordination for requirements gathering, technical discussions, scope definitions for SPP project track, UAT execution
Complete ownership for Service Provisioning Requirements gathering, Solution design using Aricent Service Provisioning Platform for different Business scenarios
Provisioning Business scenarios handled are AUC, Bulk pre-Provisioning (BPP), First Time Activation (FTA)GPRS Subscriber Barring / Un Barring Service provisioning.
Integration with Wipro Order management system over Web logic JMS/XML based Interface for Provisioning.
Integration with Huawei HLR (C20 (MML), C30(SOAP/XML protocol), Telcordia IN (CORBA interface), Huawei PCRF, Smart trust OAT network elements.
Monthly program review with the Telenor, Wipro and Aricent management teams.
Involved in Provisioning SPP Performance testing, HA testing and Ops testing discussions with customer for SPP integration.
Weekly Status updates with Customer team.
Aricent Technologies Bangalore
Aricent BSS IPR AMC Support – IPR Customer Deployments
Support Manger
Project planning, tracking of deliverables, risk and dependency management for SPP system implementation.
Primary contact and first level SPOC for all customer interactions.
Kanban implementation for ticket resolution
AMC ticket classification based on severity and bifurcation of enhancement requests
Change request handling for various customer accounts
SLA management, ensuring the Applications SLA's are met, tracked and escalations are closed for smooth optimized operations
Involved in Change Request (CR) technical discussions with customer, solution preparation, effort estimations for the enhancement requests
Discussion with external vendor teams for handling and closure of external dependencies.\
Resource planning for L1/L2/L3 teams based on the type of support to be provided.
HCL Technologies Ltd. Bangalore
Performance Management System
Member Technical Staff
Involved in development and maintenance of PFM Agent for AIX/HP-UX/Linux and Solaris platforms.
Studied the impact of DLPAR configurations on the AIX-Unix Agent.
Found performance bottlenecks in the Agent and implemented the code changes that improved the performance of the Agent.
Change request handling for various customer accounts
Involved in Landmark performance works suite for Unix and Windows Agent for testing performance parameters.
Datanet Systems Ltd. Bangalore
TeleSever / D
Software Engineer.
Involved in maintenance of Tele-Sever/D software.
Creation of various service requests for Tele-Server/R application
Involved in System testing of Tele-Sever/D
TRAININGS/CERTIFICATIONS/MEMBERSHIPS
Brief list of Training on
If ANY
Certifications
EDUCATION
Bachelors of Engineering, Electronics and Communication, Kuvempu University, Aug 1998
PERSONAL DOSSIER
Date of Birth: 14th December 1976
Language Proficiency: English, Hindi, Kannada.
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