Customer Service Forklift Operator

JASON P. DUFORD

**** *. **** ***. #****, Phoenix, AZ 85051 360-***-**** ***********@*******.***

SKILLS

My skills are diverse and can be applied in any situation and/or position. I have extensive background working as a skilled laborer, customer service, and leadership positions. I work well under pressure and think outside-the-box to complete by duties within given deadlines while maintaining safety and quality standards. I also possess the ability to work independently and as part of a team, or in a leadership role.

Over 20 years of forklift operating experience and warehouse operations

Strong customer service skills that include conflict resolution, accurate monetary transactions, and inventory control in a high-volume sales/retail environment

OHSA Certified

“Old-School” Work ethic, excellent attendance record, hard-working, and highly motivated

Owned and operated several thriving companies

WORK HISTORY

WAREHOUSE LEAD HUTTIG BUILDING PRODUCTS, PHOENIX, AZ 01/03/2017-11/01/2017

Facilitated pulling orders, reviewed orders for accuracy, supervised employees to ensure safety and quality were maintained while meeting deadlines.

Delegated workload to maintain positive and continuous workflow

Implemented and maintained warehouse organization including cleaning of all areas to ensure proper inventory control

Processed returns, merchandise receiving, & truck routing while evenly dispersing employee & driver schedules and weekly hours, loaded trucks for delivery as needed.

Problem solving and close of business procedures nightly.

Communicated any/all issues that arose during the shift to the Operations Manager and how they were solved.

FORKLIFT OPERATOR CAPITAL LUMBER CO., PHOENIX, AZ 03/01/2015-01/01/2017

Band lumber for proper storage or shipping while maintaining OHSA standards and accuracy

Moved inventory, rotated stock, organized returns, cleaned common areas

Met deadlines as instructed by supervisor. Worked independently and as a team to work towards common goals

Led warehouse improvement initiatives that improved workflow efficiency and productivity

Calculated weights, heights, and centers of balance for precise placements

Accomplished personal goals for fulfilling the most orders daily.

CUSTOMER SERVICE REP. LOWES HOME IMPROVEMENT, LONGVIEW, WA 05/2013-02/2015

Cultivated a positive environment for customers to enjoy their shopping experience.

100% accuracy with all transactions

Processed customer returns and/or exchanges within company guidelines.

Helped identify potential loss of merchandise via shoplifting and alerted loss prevention

Solved customer complaints and diffused potentially hostile customers in a polite and gracious manner

Trained new cashiers on procedures, sales techniques, and company policies

EDUCATION AND REFERENCES

Available Upon Request

Contact this candidate