Quality Engineer Customer Service

Armando Levario

***** ********** **; El Paso, TX. 79936.

mobile. 915-***-****; **********@*****.***

Career Summary: 17 years of experience in the manufacturing industry, in positions as maintenance, production, laboratories coordinator and Quality Management.12 years of experience in quality engineering. Leader of TS 16949:2009 audits. Follow up in customer complaints and customer service. Master degree in Design Engineering and College degree in Industrial Engineering, both in Universidad Autónoma de Ciudad Juarez (UACJ).

Areas of expertise include:

Failure Mode and Effect Analysis (FMEA),

Total Production Maintenance (TPM),

Statistical Process Control (SPC),

Control Plan,

Production Part Approval Process (PPAP)

ISO TS 9001:16949.

International Material Data System (IMDS)

8D’s Report,

Problem solving, 5why’s, Root cause analysis.

Continuous Improvement

5’s

Poke Yoke’s

Measurement System Analysis (MSA) GR & R

ERP: SAP, Glovia, QAD, Oracle.

Actuant December 2013 - June 2017

Quality Manager

Management of Quality department (for business units Power Packer and GITS). ISO TS certification. Responsible of Quality System Update. Support in solving problems on extruding process. Lead the Quality department. Follow up on Customer issues under TS 16949 normativity like Mercedes, Webasto (Corvette), Magna, Camaro, Caterpillar, Honeywell, John Deere, Mack, Paccar, valves for NASA, and other oilers and air valves. Follow up on Warranties. Lead Control of Quarantine warehouse. Leadership on Incoming department. Leadership on Suppliers quality issues. Process layered audits, Leader of Internal audits under TS 16949 rules. Coordinates Gemba walks with the core team for each Customer complaint.

Responsibilities:

Incoming department coordinator, system to focus in the important dimensions and critical part numbers reducing the Incoming receipts form 100% to 5% with a trend to eliminate Incoming and reducing suppliers PPM’s from 750 to 20 PPM’s.

Coordinate the Reduction to 0 internal PPM’s by creating system First Piece/Last Piece inspection.

Reduction of external PPM’s from 1340 to 252 by applying efficient corrective actions and marketing with colleagues in other plants.

Created close relation with customers by visiting them and organizing frequent phone meetings.

Created and coordinator of weekly meetings with engineering staff and other sites about Quality issues in order to reduce potential issues in all sites.

Quality Engineer

Customer Quality responsible, maintaining customer’s portals updated. PPAP’s preparation, Supplier’s issues follow up.

Main Accomplishments:

Created defects log.

Achieved close communication with IOWA Gits engineering department.

Improved communication with customers by using customers’ portals.

Reduced Quarantine warehouse from 26,000 to 500 USD

Coordinated with engineering to update of over 100 P/N’s components drawings.

Transfer of CAT, Honeywell lines quality systems.

BMM industries March 2013 - December 2013

Senior Quality Engineer

Plastic Manufacturing plant. To follow up on customer issues. Run the CS1 team and continuous improvement of production quality. IMDS follow up.

Main Accomplishments:

Reduction of customer complaints from 5 average in 2012 to 0 monthly from March to December 2014.

Startup of CS1 team.

Created regular meetings with customer to follow up of customers’ quality alerts.

Follow up on quality assurance of 23 molding machines.

BRP México Jul 2007 - Dec 2012

Senior Quality Engineer

To supervise QC laboratories, Metrology laboratory, Calibration laboratory and Incoming inspection. Lead four engineers, and 15 technicians. Coordinated with SQE’s the problems follow up by developing a system of regular meetings. Lead of Cross Dock Inspection audit. Lead TPM in labs. 5’s coordinator in Labs. Keep the Coordinates Measuring Machines upgraded and calibrated.

Main Accomplishments:

Organization of the department to focus on each of the three functions of the department, coordinating the five teams.

Created prioritization system of the material issues to focus on the more critic by safety, frequency, and detectability.

Implemented the cross dock incoming inspection.

Optimized of inspection plans and frequency of inspection, reducing a 70% to focus on critical defects

implemented the Problem solving system in the Quality Department.

Created the control of PPAP samples system reducing the parts in line without acceptation or deviation from 10 parts to 0 in pilot runs.

Daily programming achievements from 60% to 100%

TPM TA in labs implementation

Reduce of cost of calibrations from $340,000.00 to 215,000

Reduction of lost lots from 10 per week to 0 by tracking the time since the material arrived to receiving.

Engine Quality Engineer

To certify quality of Rotax engines made in Mexico. To analyze defects found at ATV line.

Main Accomplishments:

Develop a quality system to certify the quality of the engines.

Develop a maintenance system for the engines durability test bench

Participate in the developing of a PFMEA

SIEMENS VDO Aug 2005 – July 2007

Quality Engineer

To keep quality and production of five “Idle Air Control Valve” lines as required from the clients by teamwork and leadership;

Supervise and analyze quality according to customer specifications using APQP basis, to develop and update Control Plan and PPAP according to customer requirements, to develop quality planning, to develop action plan for corrective and preventive actions, to apply problem solving techniques; Leadership and teamwork of quality issues in production lines; coordinate visual aids elaboration of quality criteria; develop and coordinate activities related to customer complains; supervise and lead assigned personnel; supervise every product and process liberation; supervise SPC; realize process audits; control of production process; leadership in production team meetings (PPQI); Design of experiments; contact with customers and quality related departments; SQM support and teamwork with suppliers issues; leadership and coordination of preventive and corrective actions with customers; participation in quality inspectors training and certification. Customers: Honda, Daihatsu, Nissan, Izuzu, Zuzuki, Ford, GM, Renault, Mercedes Benz, and BMW.

Main Accomplishments:

Analyze and negotiate with clients the quality criteria.

Elevate Flex line from average first pass yield 83% to 99%.

Close any quality issue at line, with urgency, reinforcing our customers trust.

AVX CORPORATION Abr2004 – Ago2005

Senior Production Supervisor

Leadership to maintain required production rates, quality and service in LICA area. 2nd. shift feminine personnel supervision.

Main Accomplishments:

Elimination of good parts in scrap from 14% to 5% per week generating gains of $253,440.00 USD per year.

Cost Reduction and standardization from $8.00 to 6.00 USD per week resulting in $48,000.00 USD per year.

5’s implementation in the area resulting in a better organization, improvement of the work environment, and better workstations.

Team work between shifts, becoming a team.

ANSELL EDMONT INDUSTRIAL INC. DE MÉXICO Feb 2002 – Feb 2004

Maintenance Engineer

Design and buying of tooling for maintenance and improvement of automatic line. Responsibility of continuous analysis and improvement of a 24/7 manufacturing line parameters with the purpose of setting up an effective preventive maintenance program.

The results were an increment in 5% uptime representing an increase of productivity of $185,000.00 USD per year.

Main Accomplishments:

Improved preventive maintenance routines by planning, coordinating, and documenting machine data.

Improvement of automatic line by reducing process time with PLC.

Maintain line continue improvement using concepts of TPM Leadership, new technology, Pareto analysis, 8D’s, fishbone Diagram, 5 whys, etc.

LEAR CORPORATION

Engineer Assistant Jan 2000 – Jan 2002

Buying of Molds, Participation in dies and die tooling design, Seal applicator and dies logistic Coordinator for plants in South America and Asia.

Main Accomplishments:

Coordinate Seal applicator re–use project.

Development and implementation of seal application project resulting cost savings of $144,000.00 USD in 4 months.

Development of Seal Applicator Surplus system.

Training:

Franklin-Covey time management Course

TS 16949 Internal auditor

Minitab advanced level

G D &T

Zeiss machines CMM

Incoming inspection and Sampling methods

Teamwork and leadership

APQP, FMEAS, TPM, SPC, Control Plan, PPAP.

ISO TS 16949.

IMDS knowledge

FDA

Education and skills:

Master degree in Manufacturing

12 Years of experience in Manufacturing, 11 as quality engineer.

Earned bachelor degree as Industrial Engineer at UACJ.

100% Bilingual

AutoCAD and Solid Works, Minitab, Advanced MS Office, MS Access, MS project.

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