Microsoft Office Customer Service

Shelby Bendick

*********@*****.*** ● 724-***-**** ● White Oak, PA 15131 ●

Summary

Recent graduate of a highly ranked university with experience working for a Fortune 100 Company. Proven ability to handle high stress situations and provide meaningful results. Seeking opportunities to utilize customer relationship management and content marketing skills in a collaborative environment. Developed an understanding in the following areas:

Microsoft Office (Word, PowerPoint, Excel) ● Business Processes ● Event Planning ● Administrative Duties

education

Penn State University ● McKeesport, PA (May 2017)

Bachelor of Science (BS) in Business: Marketing and Management (GPA: 3.35/4.00)

Experience

PNC Bank ● Pittsburgh, Pennsylvania (July 2017 - Present)

Contract Analyst:

●Analyzing contract requests, verifying supplier information, and inputting contracts into the Contract Management Repository

●Communicating with all parties involved in the contract request process

Primerica ● Monroeville, Pennsylvania (February 2017 - May 2017)

Insurance and financial services company, which uses a hybrid model of direct selling, franchising and distribution.

Intern:

●Worked with the Vice President to provide financial education to clients

●Created marketing materials for college career visits

●Developed posters that showcased Primerica

Walt Disney World ● Orlando, Florida (May 2016 - January 2017)

Disney College Program Intern:

●Demonstrated excellent guest service for a Fortune 100 Company

●Performed problem solving and decision making on a daily basis

●Worked with a multi-functional, diverse team that served high volume crowds

Jim Shorkey Family Auto Group ● Irwin, Pennsylvania (August 2015 - April 2016)

Well recognized, family-run automotive business in Western Pennsylvania.

Front Desk Receptionist:

●Answered incoming calls and screened to correct departments

●Greeted visitors, answered basic questions, and provided information about the business

●Administrative duties such as distribute mail, time cards, and keep log of visitors

Dunkin' Donuts ● McKeesport, Pennsylvania (August 2014 - August 2015)

Crew Member:

●Have expertise knowledge of beverages and food

●Provided great and friendly guest service

●Knowledge and confidence to handle cash in fast work environment

Kennywood Amusement Park ● West Mifflin, Pennsylvania (May 2012 - May 2014)

One of America’s “finest traditional amusement parks.”

Ride Operator:

●Managed and operated rides

●Provided safety for both guests and team members

●Showed great customer service

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