Microsoft Office Manager
Resume:
Lanette Brown
New York, NY 10037
347-***-**** (cell)
EXPERIENCE:
The Jewish Guild for the Blind, New York, NY
Member Service Assistant 2/2017 – Present
Assist members in accessing all necessary covered service in conjunction with the plan of care. Inputs electronic authorizations and reauthorizations as directed by the plan of care and /or Nurse Case Manager. Implements referrals for members services in accordance with the plan of care and/or direction of Nurse Case Manager. Responds to inquires from pending and communication between members, subcontractors, and GuildNet Case Managers. Communicates effectively with members with special needs by utilizing mechanisms such as: Language Line, TTY/Telebraille, large print/braille, talking adaptive equipment, etc. Logs member and subcontractors complaints/grievances. Resolves complaints/grievances relevant to MSA role. Reports unresolved and clinical complaints/grievances to the Nurse Case Manager. Provides new information to new members and their families. Participates in member team meetings and/or plan of car review as scheduled. Participates in special projects in respones to program needs. Performs other duties assigned. Responsible for maintaining the privacy of patient, client or protected member health information.
The Jewish Guild for the Blind, New York, NY
Administrative Assistant 3/2006 – 2/20/2017
Performs large volumes of data entry into Guildnet database. Clarifies and obtains missing documentation or unclear handwriting with senior staff members. Manages the required components for utilizing the various Guildnet database systems. Insure that all necessary information is uploaded in the Tracking Assessment Guild Systems. Provides various clerical; administrative and customer service tasks. Maintain records, logs and other systems within the guidelines of Guildnet policy and procedures. Performs other duties as assigned.
The Jewish Guild for the Blind, New York, NY
Development Assistant 5/2002 – 3/2006
Responsibilities included clerical and administrative support to the development department, processing donor acknowledgements and daily lockbox transactions. Worked closely with Development Director to coordinate mailing of direct appeal letters for major donors. Maintain donor records in Raiser’s Edge database, including creating new records, tracking contributions, database clean up and updating donor addresses. Answer all general inquires via telephone, email and mail. Provided support in other areas of department as needed.
EDUCATION:
Associates Degree, Monroe College Bronx, NY
SKILLS:
Microsoft Office, Word Perfect, TAGS, UAS-NY and internet research.
References available upon request.
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