Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Boiling Springs, SC, 29316
Salary:
70000
Posted:
December 10, 2017

Contact this candidate

Resume:

Ronald J. Glenn

e-mail: ac3nym@r.postjobfree.com cell: 908-***-****

*** ***** *****, ******* *******, S.C. 29316

Manufacturing Engineer with a dynamic management career in automotive style metal fab, metal stamping & contract manufacturing. Have 30+ years of tactical operations management experiences that includes strong strategic, technical & tactical leadership skills and effective problem solving skills.. Complimented with “hands on” tooling and process concepts that yield methods within cost targets & “zero defect Quality levels. Results can be validated with Six Sigma strategies and monitored / measured using ISO9001: 2015 / IATF 16949: 2015 compliant procedures.

Core Competencies

Good tactical Management skills, technical & strategic

Good tactical Engineering & Manufacturing, Tooling & Process expertise

Good Estimating and costing expertise

Good Product Risk & performance evaluations

Business Development & Organizational Development skills

Sales, Marketing and Customer Service skills

Negotiation and Customer Liaison expertise

Leadership and training skills

Recruiting, Interviewing and Employee discipline skills

Materials Management expertise

Consultive Solutions expertise

“Hands on” Quality Assurance & Metrology skills

Notable Manufacturing, Engineering & Quality Process Improvements &Achievements:

Updated QA manuals & procedures for ISO 9001: 2015 / IATF 16949:2015

Installed “Lights out” Fiber Optics laser cell

Installed “lights out” automated punching cell

Installed automated “automotive style” punching & forming cells

Configured robotic spotwelder for auto self calibration each cycle

Installed “Dual welding robot cell

Configured auto MIG & TIG welding cells

Installed automated pad stamping and silk screening cells

Installed Laser CMM

Configured Brown & Sharpe Validator for auto measuring of metal weldments

Worked with suppliers for zero defect processes & defect free materials

Designed packaging for zero defect global shipping

Designed& installed tooling for auto deburring of punched parts

Developed auto threading tools and cells for zero defect threading

Installed sensors and audibles to auto monitoring quality of parts

Configured auto weld pickle & passivation processes

Configured auto weld removal for repair procedures

Professional Experiences:

Moreng Metal Products, Totowa, NJ (a custom metal fabricator & contract manufacturer serving multiple levels of government regulated industries)– 2/2003 to 8-1-17: Operations Manager– Duties included tactical and strategic running of the company, managing all departments including QA & problem solving

Atlantic Metal Products, Springfield, NJ (a major automotive style metal stamper, fabricator, contract manufacturer & benchmark supplier for large corporations that include IBM, Knoll Furniture and more)2-15-70 until company closure in 2/2003:

VP & tactical manager in charge of all technical positions including Engineering, Tool & Die, QA & QC, Customer Service and more. Major functions included cost estimating, process and tool planning, new technologies, managing tool, jig & fixture designs & concepts, the building and approving of new tooling and managing all problem solving

Education**

** I am a self made man with multiple college credits but. without a degree. I have accumulated “night school” credits from multiple schools and when added together would qualify me for a degree. However, this has not been proceeded with and I do not have a degree.

Mechanical Engineering : Wichita State University, Wichita, KS

Management: Union County College in Union, NJ

Metallurgy: Ferrous & non-ferrous, including physical testing of materials Union County College, Union, NJ

Technical speaking & writing: Union County College, Union, NJ

Business Accounting: Union County College, Union, NJ

Statistics: Kean College, Union, NJ

Six Sigma Inspection: trained at IBM Corp, Poughkeepsie, NY

GDT Tolerancing: trained at Xerox Corp & Storage Technology

Welding School, Union county VoTech

AWS Weld Inspection: Trained at IBM Corp, Poughkeepsie, NY

CAD / CAM: trained at Merry Mechanization in Forrest Lake, MN

Main Frame Computer Programming: Union College, Union, NJ

Tool & Die – Union County Votech

Lean Manufacturing – NJ Technologies

I am a user and trainer for ISO9001: 2015 / IATF 16949: 2015

I am a user and teacher for the UL1439 Product Safety specification

I am a user and teacher of other automotive / aero space specifications

I am a user and teacher of GDT positional tolerancing

I am a user and teacher for threading geometries, tolerances and tooling

I am a user and teacher for CNC saw blade geometries and applications

I am a user and teacher for drill & cutter geometries and applications

I am a user and teacher of trigonometry

I have other areas of expertise too numerous to list.



Contact this candidate