Quality Engineer Continuous Improvement
Resume:
Lori A. Gioia
Winston-Salem, NC 27103
*******@*****.***
Summary of Qualifications
** ***** ******* ******** *** Continuous Improvement experience
* ****s of Project Management experience
Bachelor degree in a science field, including studies in data analysis and statistics
Six Sigma Green Belt, Lean Six Sigma Black Belt, Kaizen Leader
Auditing and training experience with ISO9001, TS16949, MIL STD, and VDA
Professional Development
Continuous Improvement:
Six Sigma Green Belt- Rohm and Haas 2005
Certified Quality Engineer training – ASQ 2005
Kaizen Leader and Lean Six Sigma Green Belt – Arbitron 2010
Lean Six Sigma Black Belt – Henkel 2011
ASQ Certified Six Sigma Black Belt - 2012
Auditing:
ISO9001/TS16949 Auditor – QSG of NE 2006, ISO19011 Eagle Group 2012
ASQ Certified Quality Auditor – 2009
VDA 6.3 Process Auditor – VDA/AIAG 2014
ISO9001:2015, IATF16949:2016 Auditor - 2017
Experience
Lydall Thermal Acoustical, Hamptonville, NC (10/14 – present) – Automotive Industry
Senior Quality Engineer
Manage Quality functions of the APQP process for new product launch
Liaison between customer and project team for new launch programs
Investigate root cause analysis of nonconforming product through resolution
Manage internal, supplier, and customer audits to industry and customer specific standards
Henkel Corporation Richmond, MO (6/11 – 5/14) – Automotive Industry
Quality Engineer Manager / Six Sigma Black Belt
Implemented continuous improvement projects as a Black Belt by leading teams through the DMAIC method of problem solving and Kaizen events
Contributed to the development of the business unit six sigma program including development of templates, processes, and training /mentoring of green belts and black belts
Coordinated the steps of new product launch from concept to customer using APQP processes
Monitored program metrics (flawless launch, CAPA effectiveness, MRB) to evaluate opportunities for improvement to feed the continuous improvement program
Evaluated machine, tool, part, and process designs for manufacturing feasibility and quality risks, and assisted / lead customer complaint investigation and resolution.
ISO/TS16949, VDA certified Internal Auditor
Arbitron Inc. Columbia, MD (6/10 – 6/11) – Service Industry
Principal Quality Assurance Analyst
Led a team to develop and implement a Quality Management System including developing and conducting training and workshops, and building tools for the organization to help with implementation
Modified the internal audit program to align with the current business needs
Participated as a Kaizen leader in continuous improvement projects
Led continuous improvement projects as a Green Belt to address inefficiencies in the Business Process Maps, trained to certify as a Black Belt
Developed and conducted training programs and provided mentoring to the internal audit staff
AVX Corporation Conway, SC (5/07 – 6/10) – Medical, Military, Automotive, Commercial Industries
Senior Quality Engineer
Established and led an internal audit program for ISO9001 and MIL-STD-790, a Gage R&R program, and visual inspection training programs for continuous improvements of the QMS
Organized and analyzed capability studies to determine and negotiate specifications for new product introduction
Participated in and led Material Review Boards, continuous improvement programs, and Corrective and Preventive Action projects
Conducted investigations, root cause analysis, implementation of action plans and verification of effectiveness for customer corrective action reports including procedural and control plan updates
Worked with a sister plant to ensure alignment of quality programs and product output
Rohm and Haas Electronic Materials Marlboro, MA (09/96 - 4/07) – Bulk Chemical, Electronics Industry
Product Quality Engineer (2002 – 2007)
Participated in cross-functional continuous improvement teams, Six Sigma projects, analytical, functional, and production SPC, control planning initiatives, DOEs and FMEAs
Established test and product disposition methodologies, out of control action plans, and was a Material Review Board member
Quality contact for global Rohm and Haas sites and regional Tier 1 customers
Established and rationalized product specifications based on capability assessments and customer requirements
Participated in the implementation of a global Quality Module of the SAP system including conducting site wide training and provided assistance as a site QM and BW Super User
Conducted root cause analysis of product and process non-conformances, completed procedural updates, and conducted audits to TS16949 and ISO14001 standards
Implemented design and administrative updates for an Access based test parameter database
Transitioned functional tests from R&D to manufacturing through review of new process and product introductions
Implemented and led a departmental training program (supervising four shift trainers)
Conducted data analysis and troubleshooting of functional test data for raw materials, intermediate and final products
Lab Technician (1996 – 2002)
Conducted analytical and functional tests in both a lab and clean room environment
Analyzed and documented results per standard operating procedures
Assisted in the implementation of a new functional testing department
Performed and provided production support to improve Critical Dimension testing
Provided training and mentoring to shift technicians and shift leads
Performed photolithography testing and data analysis for R&D projects and final product production release
Performed troubleshooting of raw materials, intermediate and final product
Conducted instrument calibrations
Trained new technicians on test procedures and coordinated informational sessions for test equipment mechanics as the Advanced Training Coordinator
Skills: Working as an individual contributor and a team member, leading others and being led, following and defining procedures, statistical data analysis and process control, root cause analysis, DOE, VOC, PDCA, TPM, project management, training, audit and observation, 5S, APQP, PPAP, CAPA, Kaizen, Lean, Cpk, SPC, GR&R, FMEA, 8D, A3, SIPOC, VSM, Hoshin-Kanri, Visual Factory, compliance to and understanding of ISO9001, ISO14001, OSHAS18001, TS16949, MIL-STD-790, VDA 6.3
Software: Microsoft Office Suite, Lotus Notes, Outlook, Minitab, SAP, Visio, Jmp, Oracle
Education: Bachelor of Science, Natural Resource Management and Engineering
University of Connecticut, Storrs, CT 1992-1996
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