Manager Customer Service

Nayla Cepero, RN, BSN, LCSW

Miami, FL

*******@***.*** - 305-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Population Health Nurse Manager

CCP - Fort Lauderdale, FL - 2016-08 - 2017-08

Pediatric and adult chronic disease management. Transition of care. Post-discharge coordination of care. RN Clinical Case Manager

United HomeCare/Amerigroup - 2015 - 2016

Complex Case Management. Transition of care.

Lead utilization Review and Utilization Management. Coordination of skilled and non-skilled services.

RN Chronic Disease Care Manager

Memorial Health Systems Hospitals - 2014 - 2015

Dovetail Heath

Management of Medicaid/Medicare patients with chronic Illnesses. Prevention of 30 day hospital re-admissions. Face-to-face and telephonic case management.

RN Director/Program Administrator

- 2012 - 2014

JCS/ Miami Beach Senior Center

Management of daily operations, staff supervision, outpatient nursing duties. Case management.

RN Case Manager/Therapist

GMBHC - 2009 - 2012

Turning Point CMHC/Per-diem clinics

Medicare PHP/IOP group and individual psychotherapy. Outpatient nursing duties. Case Management.

Program Director/Psychotherapist

Star of Life HIV - 2007 - 2009

Medicaid/Medicare census development. Psychotherapy. Supervision of staff. Case Management.

Manager/Psychotherapist

Jackson Memorial Mental Health Hospital - 2002 - 2006 Management of Intake and assessments for inpatient and outpatient units. Psychotherapy. Staff supervision. Crisis/Suicide hotline supervisor.

Director/Administrator

Catholic Charities Care Center - 1997 - 2002

Administration of county/state programs for children and families. Case Management, supervision of staff. Counseling. EDUCATION

BSN in Nursing

Chamberlain College of Nursing - Miami, FL

2016-12

Associates in Science in Nursing (RN) in Nursing

Miami Dade College - Miami, FL

2006 - 2008

MSW in Social Work

Barry University - Miami Shores, FL

1996 - 1997

SKILLS

Bilingual: English/Spanish

CERTIFICATIONS/LICENSES

Registered Nurse (RN)

Licensed Clinical Social Worker (LCSW)

ADDITIONAL INFORMATION

Customer Service Ambassador for Jackson Memorial Hospitals; United Way speaker for funding campaigns; Mayor-appointed member of the Miami Dade Partnership for AIDS; Member of the Barry University Alumni Association.

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