Technical Writer Project

Yogini Gunabalan T

IT Administrator

Flat No. *, Building 9, Street 37, Block 8, Fahaheel, Kuwait

****.****@*****.*** +965-********

Summary

Highly adaptable and versed Technical Administrator with 6 years career experience in Technical Administrative Office environments. Possess superior competency in technical writing process improvement and research. Also, possess strong business & technical skills, fast in learning new technologies, amiable and works well in team and independent environments. Acquisition & Deployment Technical Writing

Strategic Planning Research & Process Improvement

Website creation (WordPress) Technical Support

Office Administration Data Entry

Online Help Documentation Excel Macros

Business Analysis Editing & Proof Reading

Work Experience

Global English Indian School, Kuwait Nov 2017 – Present Role: IT Administrator

Design and manage the website using WordPress as per school requirements.

Handle the school portal in maintaining the student and parent database. Update the portal with the latest

subject module for the teachers to teach the students.

Update the daily activities of each student and their performance in the portal.

Work on the Admission process of the school in providing the parents with details on admission related queries.

Complete appropriate paperwork, documentation, and system entry without errors.

Monitor phones, e-mails, and personal inquiries in a professional manner. InSync Healthcare Solutions, India April 2014 – May 2015 Project: InSync EMR and PM, US

Role: Technical Writer

Took ownership of documentation responsibilities for InSync PM and InSync EMR products for 5 releases. Created, organized,

and published high-quality online and print-based documentation for both technical and non-technical users.

Worked on Help & Manual 6 tool to maintain the Help File of the application from one place. Implemented macros, wherever

needed, for effective writing.

Reviewed, and edited all documents to ensure consistency in standards and formatting.

Gathered business requirements and translated them to create detailed, comprehensive, and well-structured test plans and

test cases.

Performed testing and worked with the development teams to drive defects to resolution.

Liaised with the Business Analyst and SMEs to ensure quality, timeliness, and efficiency of technical document updates. Tata Consultancy Services, India Sep 2008 – May 2013 Project: Wolters Kluwer, US

Role: Technical Writer

Research on information, interviewed subject matter experts, and translated technical concepts into easy-to-understand

documentation.

Tested the application. Checked if it needed customer's requirements.

Created, organized, and published high-quality documentation, such as User Manuals, Functional Specification Documents,

Test Cases, Release Notes, Troubleshooting guides and Video Tutorials.

Maintained a comprehensive library of technical terminology and documentation.

Reviewed and edited documents from other projects as well. Identified and worked on documentation gaps. Project: SAP Enterprise Portal, US

Role: Technical Writer

Worked with subject matter experts and business analyst, and translated technical concepts into easy-to-understand

documentation.

Core Qualifications

Planned, developed, organized, wrote, and edited operational procedures and manuals.

Reviewed, and edited all print and online documents to ensure consistency in standards and formatting.

Liaised with the development team members to ensure quality, timeliness, and efficiency of technical document updates.

Worked on CamStudio and captured videos on how to work on each section of the application along with callouts to

Increase user's understanding.

Project: Chep Material Intelligence, Australia

Role: Technical Writer

Deputed to Kolkata office to work with development team and business analyst for information gathering. Created,

organised, and published high quality User Manuals with all the functionalities incorporated.

Reviewed, and edited all documents to ensure consistency in standards and formatting. Formatted the documents in a

manner consistent with the accepted standards for the project.

Communicated effectively with the team about the time requirements and project priorities.

Received award from the client for good clarity in writing. Project: Citicards, US

Role: Systems Engineer/ Technical Writer

Worked on VB6.0 and developed new screens for the Single Collection Desktop application (Windows based).

Tested the developed screens in the testing environment and checked for errors, bugs, and interoperability.

Focused on Information Gathering & Planning, System Analysis, Coding, Testing, Implementation, and Operations and

Maintenance of the Software Development Life Cycle.

Gathered information from the development team to document the Induction Manual for the end users. Used photographs,

drawings, and charts that increased user's understanding. Technical Skills

Languages : Excel VBA, VB.Net, HTML5, XML

Database : MS SQL

Documentation Tools : JIRA, Help&Manual6, Confluence Wiki, Doc-To-Help, RoboHelp, FrameMaker, Help Console, HelpIQ

Other Tools : DISQUS, MS Office, MS VISIO, CamStudio, Greenshot, SnagIT, Photoshop

Style Guide : Microsoft Manual of Style for Technical Publications (MSTP)

Domains : Banking, Healthcare, Retail, Insurance

Deliverables : User Manuals, Release Notes, Online Help, How-To documents, Quick Reference Guides, Trouble

Shooting Guides,, FAQs, Video Tutorials, Power Point Shows, Training Materials Education

Alagappa College of Technology, Anna University (India) Aug 2004 - May 2008 Bachelor of Technology - Ceramic Technology CGPA 7.2 / 10 Rosary Matriculation Higher Secondary School (India) June 2003 - May 2004 Higher Secondary Education - Computer Science % 96 / 100 Date of Birth : 24-01-1987

Marital Status : Married

Languages known : English, Hindi, Tamil

Passport No : N4517865

Civil ID No : 287*********

Areas of Interest : Online Help Documentation, Visual Basic for Applications (VBA), Technical Writing, Video Tutorials, Business Analysis, Software Documentation, and Documentation Tools.

Completed training on Dr.Scheme and Dot Net in the Initial Learning Program and Stream Training Program in TCS(2008).

Completed internal Certification on Payment Cards(2009), General Banking(2010), and Technical writing(2011) in TCS.

Completed training on Communication Series, Client Communication Skills, RoboHelp, and FrameMaker(2011).

Awarded by the CITI team, TCS, for successful implementation of the major release of CITI Desktop project(2010).

Attended training sessions on manual and automated testing.

Conducted weekly training sessions on Effective Writing/ Technical Writing for junior technical writers.

Conduction training sessions on Project Management for junior managers. Personal Information

Trainings / Certifications / Awards

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