Quality Assurance Manager

SUMMARY

An INNOVATIVE, STRATEGIC and TACTICAL quality assurance professional with more than 22 years of experience with Software Quality Assurance (SQA), Software Systems and Process Test Engineering, Business & Management Analyst/Architect; Principal Business Reengineering Specialist, and Project Management.

Specialization in a wide range of disciplines including functional analysis, business process "as-is" and "to-be" Modelling, functional requirements solicitation, systems and data quality assurance, forward engineering, and information engineering expertise. Experienced in data Modelling methodologies including IDEF, James Martin and others.

Experience is built around studying and decomposing business processes and analysing and reengineering those processes using improved business processes and information technology solutions which increase productivity, streamline processes to reduce overall resource costs in man hours and technology, improve quality and recommends solutions that coincides with organizations vision and future goals. In his more than 21 years of total experience, Mr. Null has at least 10 years’ experience with Software Quality Assurance (SQA), including 7 years as a SQA Manager.

●Development of, implementation, and execution of test strategies for complex systems

●Test automation and acceptance test driven development; white-box, black-box and experience based testing

●Perform Independent Verification and Validations (IV&V) for processes and systems.

●Systems Quality Assurance (QA) Testing (white/ black-box, manual and automated testing frameworks)

●Software Quality Assurance (SQA)

●Experienced in Agile software development, Behavioural driven Development and Test-Driven Development

●Specializes in Business Process Reengineering and Quality Assurance Practices

●Use Case development, Business and Functional Requirements elicitation.

●Workflow: analysis, development, testing and implementation

●Specializes in Full SDLC projects, Quality Assurance, BPMN, RUP, and BPR

●Facilitates JAD and RAD sessions for systems development and design, including front and back end web based applications.

●Performs "as-is" and "to-be" process and data Modelling, conceptual database design, data standardization, and data model integration.

●Facilitate workshops to rapidly model data and processes as part of larger systems analysis projects.

●Experience entails use of the Integrated Computer-Aided Definition Language (IDEF).

●Lead analyst on projects to document and analyse systems to develop functional and technical requirements.

●Analysis of “as-is” enterprise wide business processes and reengineer the process to meet business needs, including software applications and performing gap analysis between as-is systems requirements and business model to the future state “to-be” model and requirements and is experienced in analysing COTS applications against business and functional requirements and objectively document the results and recommend the business solutions that will meet the enterprise wide business needs.

●COTS Implementation Expertise

Proven leadership that is shown by consistently being ranked in the top tiers for Managers at PwC and recognized by peers, Directors, and Partners as a “go too” person for consultations or analysis on quality assurance matters.

Coached and mentored peers and associates in quality assurance practices. Have trained quality assurance teams from the “ground-up” from resources not having backgrounds in quality assurance or testing to high performing resources that are sought after within PwCs PS practice.

Serving as a Career Coach for many individuals both formally and in-formally. Routinely engaged for consultation by peers and associates for advice, feedback, and quality reviews of business development and client deliverables.

EMPLOYMNET HISTORY

Halfaker and Associates, LLC

Senior Principal

August 2017 to Present

Price Waterhouse Coopers, LLC

Manager

December 2012 to August 2017

Ray Group International

Manager

December 2011to November 2012

MedTrends Inc

Manager

December 2010 to December 2011

Harris Corporation

Senior Consultant

September 2008 to December 2010

Sigman & Summerfield

Principal BPR Specialist

August 2007 to August 2008

PowerTek Corporation

Senior Consultant, SME

October 2006 to August 2007

T. Rowe Price

Senior Business Analyst

March 2006 to October 2006

Vision Technology

Senior Business Analyst

October 2004 to March 2006

United Parcel Service

Senior Business Analyst

September 2001 to October 2004

Magellan Behavioral Health

Data Administrator

May 2001 to August 2001

Decision System Technology Inc.

Sr. Information Engineer

August 200 through March 2001

Thomas and Herbert Consulting

Sr. Management Analyst

August 1997 to August 2000

Capitol College

Systems Administrator

January 1994 to August 1997

SELECTED PROFESSIONAL AND BUSINESS EXPERIENCE

Halfaker and Associates LLC August 2017 to Present

Veterans Administration, OIT; Supporting the Vet360 project, building and leading the Automated Testing team and am the Integrated Testing Lead.

PwC Public Sector December 2011 to August 1017

Department of State, Office of the Global AIDs Coordinator; Quality Lead supporting the development of comprehensive test strategy, implementation and execution for various systems including Data Accountability, Transparency and Impact (DATIM).

Department of Transportation (DoT) Federal Transit Agency (FTA); Conducted activities to define the data strategy and future state architecture solution for the FTAs approach to support a Safety Management System. This three-month effort entailed interviewing over 30 stake-holders and experts both external to and across the different modes of the DoT. The deliverable included a robust data strategy, conceptual data model, a set of capabilities, conceptual architecture model, as well as a notational implementation roadmap.

General Services Administration (GSA); Development of Live Test Demonstration test scripts and test strategy, Electronic Assess Systems (EAS) requirements, and fraud analytics requirements in support of the SmartPay 3 acquisition support.

Veterans Administration, Veterans Health Administration; As a Manager on the Virtual Lifetime Electronic Medical Record (VLER) Program Management Office (PMO) support team Eddie managed the SQA team. After transitioning his team and taking over from the outgoing incumbent, severe gaps in testing was discovered as well as significant oversights in planning and documentation resulting in having to redo 6 months of work partially completed by the outgoing team. With stringent and robust processes implemented, under his leadership the SQA team was able to clear the backlog of SQA testing, delivering quality documentation, and bring the team current and on pace with the published development and production schedules. Eddie managed a team of test engineers, developed test strategies and lead teams to execute them to successfully deliver SQA assessments. Test strategies included both black box and white box testing, cross coordination between multiple teams across multiple and complex technology platforms, and meeting tight deadlines.

Veterans Administration, Veteran Affairs Center for Innovation (VACI); Manager on the Making Allergy Information More Accessible project. This project is one of the innovations projects with a focus on developing a proof of concept within the Electronic Health Management Platform (eHMP) to make allergy information more visible on a patients’ electronic medical record at the point of care. With collaboration of the innovation stakeholders and medical experts, the team developed within the eHMP framework methods to highlight and make prevalent patient’s allergies at the point of care and when medications are prescribed and before orders are fulfilled. The proof of concept can be leverages for future eHMP development projects.

Veterans Administration, Veteran Affairs Center for Innovation (VACI); As the Project Manager for t the Implementation Readiness Analysis and Review (IRAR) contract, Eddie led a team of twenty resources test and evaluate five innovation projects. The IRAR support contract was awarded to standardize processes in the areas of Quality Assurance, IV&V, to prepare documentation for security certifications as well as accreditation and to assist the Veterans Administration to evaluate the innovation projects against the Office of Information Technology’s (OIT) Class 1 deployment requirements.

Veterans Administration, Veterans Health Administration; As a PwC Manager, Eddie manages testing resources for the VA Medical Appointment Scheduling Contest (21 CMS). He directly managed and was responsible for developing evaluation and test strategies for the contest, conducting evaluation and providing recommendations to the VA for consideration. http://vascheduling.challenge.gov/ The Veterans Administration benefitted from the 21CMS Contest in several ways including using the findings to shape future Medical Appointment Scheduling Systems (MASS) procurements for systems development and testing.

Veterans Administration, Veterans Benefit Administration; As a PwC Manager Eddie is supporting the Veterans Benefit Management System) VBMS Rating Board Automation 2000 (RBA2000) Modernization project managing a team of test engineers, developed test strategies and lead teams to execute them to successfully deliver quality software. Test strategies included both black box and white box testing, cross coordination between multiple teams across multiple and complex technology platforms, and meeting tight deadlines.

Med Trends Inc December 2010 to December 2011

Veterans Administration, Veterans Benefit Administration; As QA Manager and Sr. Consultant Eddie is supported the Veterans Benefit Management System) VBMS Rating Board Automation 2000 (RBA2000) Modernization project. Eddie is a Lead/Senior Test Engineer for the reengineered VBMS-Rating (VBMS-R) application which is replacing RBA2000. VBMS is an overarching application that the Veterans Benefits Administration (VBA) is building to process veterans claims electronically from Claim to Rating to Award to Payment. Eddie’s duties included test case and test script development and execution, training members of the Test Team (peers), managing testing resources across the project, requirements elicitation, facilitation, and authoring functional and technical documents including the Master Test Plan for the project. He served as a liaison between Government SMEs, external teams such as the Section 508 Compliance Test Team, the IV&V teams and others providing updates and training when needed. Eddie provided detailed analysis of defects that were found through his testing, the test team, IV&V and other resources such as UAT to provide recommendations for Triaging Defects. The project is managed using AGILE SCRUM and was performed in the Agile Integrated Development Environment (AIDE) using tools such as the Rational Team Concert (RTC), Rational Quality Manager (RQM), and rational Requirements Composer (RRC).

Harris Corporation September 2008 to December 2010

Veterans Administration, Veterans Health Administration; As a Sr. Consultant Eddie supported the Veterans Information Systems and Technology Architecture (VISTA) Imaging Team working with the Clinical Display and Capture application. Eddie writes software development documents such as RSD, SDD, patch descriptions as well as end to end user documentation. Eddie is responsible for identifying and documenting functional and system requirements through systems analysis and working with SMEs and stake holders as well as the VISTA Imaging development team. Eddie supports cross functional initiatives across VA systems which interface with the VISTA Imaging Display and Capture applications. He is also responsible for requirements management and traceability for the VISTA Imaging Display and Capture applications. Eddie is also supporting VISTA Imaging business model development through detailed analysis of use cases and requirements for each of the VISTA Imaging domains as well as establishing and maintaining a requirements management database.

Sigman & Summerfield August 2007 to August 2008

Executive Offices of the President (EOP) of the United States; Office of Administration; Information Systems and Technology (IS&T) Directorate; Service Delivery Improvement (SDI) Branch

As a sub-contractor working at the Office of Administration, Eddie supported the IS&T Directorate while providing services through the SDI Branch of the EOP. The services provided are software evaluations (commercial COTS and Government owned), business and functional requirements solicitation, business process improvement, operational assessments and feasibility studies researching and documenting standard operating procedures (SOP) and validating standard installation procedure (SIP) documents, research, develop, document, implement and train branches in best practices for document management and business process improvements on a variety of operational and managerial subject areas.

Duties also included documenting Business Case Studies, Concepts of Operations, Project Charters, assessments and other project artefacts and documentation to include use cases, requirement specifications and definition of project scope and planning.

Provided project management expertise to other EOP OA, IS&T staff as well as reviewing contractor deliverables for completeness and ensuring that the quality is acceptable to the EOP.

PowerTek Corp October 2006 to August 2007

Department of Housing and Urban Development’s (HUD) Public and Indian Housing Information Technology (PIH-IT); Systems Engineering and Technical Assessment (SETA) included completing detailed system analysis, assessments for requirements management, configuration management, and re-engineering key components of the HUD SDM.

Completed and presented assessments and recommended improvements on PIH-IT Software Engineering methodology while assessing System and Segment Specifications (A Requirements), Development Specifications (B Requirements), and Production Specifications (C Requirements). As an Independent Verification and Validation (IV&V) component, worked closely with project teams in assessing SE and SDM artefacts throughout various stages of the SDLC.

Performed research and provided recommendations for key methodologies to improve IT processes to support CMMI Level 2 compliance efforts including authoring CMMI PPQA, Measurements and Analysis plans, and project costing methodologies and project management practices. Authored and maintained a Concept of Operations for HUD PIH-IT’s implementation of the Asset Management Protocols. Supported PIH-IT with Exhibit 300 submissions and provided OMB300 training. Provided specialized support to PIH-IT project teams to include independent assessments and recommendations to support and mitigate potential issues that may arise, as well as to independently analyse events and make recommendations for improvements.

T. Rowe Price Investment Technology (TRPIT) March 2006 to October 2006

Provided support to TRPIT in defining, developing, testing and implementing a large-scale marketing and investment data repository by defining business and functional design requirements through documenting functional design specifications, use cases, process and state diagrams while working closely with the business owners, end users, and TRPIT technical teams. This repository consolidates data from numerous information providers for stocks, bonds and other investment vehicles and market measures.

Primary responsibilities were to interface directly with vendors to ensure timely delivery of data, creating and verifying data specifications, creation and execution of test plans as well as facilitating requirements sessions, documentation and serving as a liaison between the T. Rowe Price business units, data providers (vendors) and development groups.

This project required the use of requirements analysis, information engineering, and facilitation between internal and external resources in the organization as well as test planning, test case execution, defect tracking, documentation and Verification and Validation.

Vision Technologies October 2004 to March 2006

T. Rowe Price Investment Technology (TRPIT) Provided consulting services in the capacity of a Sr. Business Analyst to T. Rowe Price, TRPIT (Investment Technology). Responsibilities included facilitating meetings and workshops to gather, document and present business and functional requirements to support a full life cycle development project, detailed design and facilitated the execution of systems, functional and User Acceptance (UAT) testing. The documentation included investigation documents, use cases, process, and flow and data models.

Supported the project with project management responsibilities in managing resources, budgeting, and project planning and cost control. Documented full business and functional design specifications, use cases, process and state diagrams, design specifications through UST and post implementation artefacts.

United Parcel Service September 2001 to October 2004

As a Senior Business Analyst writing functional requirements supported and lead initiatives and projects to support the expansion and deployment of shipping systems. Performed detailed analysis on project definition documents to decompose the business need and provided estimates for the scope of the projects. Performed analysis of the initiatives to define business requirements and the scope of the business need. Provided a complete analysis of the functional impacts to the shipping systems the initiative impacted. As a part of performing the analysis of the functional impacts to systems, wrote functional design documentation which includes use cases, use case diagrams, process and data flow diagrams, and functional design specifications.

Coordinated and facilitated meetings between different business units across the organizations to support the functional analysis process. These meetings were attended by project stake holders from development teams, quality assurance and test groups, user groups and up to system level managers.

Magellan Behavioural Health March 2001 to August 2001

Performed Data Administration functions for key business areas. Duties included analysing work flows for systems, developing functional and technical requirement documents, data integrity and building of data models. Served as project lead on Customer Product systems analysis and sub team lead on systems development projects.

Decision System Technologies Inc. August 2000 to March 2001

Department of Defence (DoD), Defence Environmental Security Corporate Information Management (DESCIM), Deputy Under Secretary of Defence for Environmental Security (DUSD ES)

Preformed Data Administration functions which included using DoD standards, IDEF 1X, to refine data models, create and validate logical data models and the denormalization of logical models to a physical model schema for software development projects. Utilized the Defence Data Dictionary System and data models from the Defence Information Systems Agency for standard data and DoD publication 8320x for data standards.

Thomas & Herbert Consulting LLC August 1997 to August 2000

United States Army, Corps of Engineers; Supported efforts to perform data Modelling and data requirements analysis for the United States Army Corps of Engineers (USACE) Program and Project Management Information System (PROMIS) and Resident Management System (RMS) in support of refining existing data structures. Utilize reverse engineering

Techniques, analysed complex Oracle physical data structures, isolated and modelled current end-user data requirements; identified and integrated overlapping business areas; identified and refined corrupt business rules; and developed new, robust business rules. These duties were performed within proscribed IDEF0 and IDEF1X methodologies.

Following the reverse engineering of several geospatial utility databases supported development of conceptual Modelling of the systems and subsequent preparation of the data for standardization at the DoD level. Purged data structures of redundant data in accordance with Data Normalization rules, modelled the data in accordance with the IDEF1X data Modelling notation, and integrated numerous data model views with the U.S. Army Corps of Engineers Integrated Enterprise Data Model. These activities resulted in the

reduction of duplicate data objects and increased data sharing and interoperability within the Corps.

Federal Energy Regulatory Commission (FERC); Developed a Y2K solution that integrated three legacy systems into one custom knowledge management and workload tracking system. This required the project team to analyse the three legacy systems to determine business processes, functional and technical requirements, and to reverse engineer the systems to their basic functions. Supported business-reengineering efforts analysing requirements, developing software tools conforming to specific requirements. Served on several teams that forward engineered these components utilizing Live link, a knowledge management and workflow tracking system and Visual Fox Pro with Live Link O-script into one software application.

Utilizing Live link’s workflow painter developed custom workflow-tracking models based on requirements. Conforming to the functional requirements painted workflow maps using Livelink to automate manual business processes.

Wrote technical documentation for the system and training material. Developed Standard Graphical Interface standards for the system. The software was written in a combination of Visual Fox Pro and Live link O script. Designed office specific training material and documentation used by instructors for the workload tracking system. He also facilitated training sessions with users. Authored technical design documentation for the workflow tracking aspects of the system. Developed technical documentation of the processes.

US Small Business Administration (SBA); Conducted extensive evaluations of several COTS software packages against specific functional requirements. The COTS packages evaluated were for systems specific to client tracking and reporting.

Gathered data requirements through interview and facilitation sessions. Analysed and compiled the requirements, and assessed the software functionality against the requirements. Based on the evaluation of the various packages and recommendation, the SBA moved forward to develop a system to meet them

Requirements.

Led the development of the client tracking and reporting system software for the SBA and the One-Stop Capitol Shops (OSCS).

Facilitated several sessions to enhance the specific data and functional requirements and to determine the specifications of the various user screens to be designed into the software. Developed the data requirements for the MS-Access based application, and served as the data Modelling expert in translating user data and functional requirements to programmers who developed the application.

MCI Worldcom; Lead a project team to analyse and document 14 TELCO systems specific to auditing and track billing information. As the project leader conduct interviews with developers and end users for each of the systems to gather detailed design information of the RDBMS, functions and table and field definitions and documentation and evaluation of system requirements functional and technical. Using the collected information, I authored technical papers detailing the system including functions, table and field definitions, inputs and outputs, and provided process and data models for each system.

Conduct Impact Analysis reports for TELCO systems that require upgrades as dictated by Carrier Access Billing Systems. Systems are specific to collecting billing information from the local phone companies across the Unites States, Canada and Mexico.

Capitol College Puente Library January 1994 to August 1997

Provided monitoring and maintenance of the LAN. Authored several technical manuals currently in use by the academic community and other professionals of Capitol College.

PROFESSIONAL AND BUSINESS AFFILIATIONS

Certified SCRUM Master

American Society for Quality

TECHNOLOGY CAPABILITIES

Selenium; Test Automation; Test Driven Development (TDD); Behaviour Driven Development (BDD); GHERKIN; YAML

Application Software – Microsoft Office Suite, Microsoft Project

Use Case SME; Functional Design Specifications; Design Specifications; UAT;

Production Deployment and Support.

MS Project; Visio; Rational Rose; Requisite Pro; Rational Suite

Technical Writing

Training in IDEF1X Data Modelling and CASE tools such as Erwin 3.x.

Experience in Graphical Library Interface Systems, CAD and CAM software, (i.e.Auto CAD and Corel Office).

Proficient in using Internet and Internet applications for research and analysis.

Implement and support computer network systems including back-ups and CD ROM servers.

Proficient in Timbuktu Pro and other network monitoring software.

Experience in capturing functional and technical requirements for software and equipment evaluations.

Experience analysing, installing, upgrading, testing and evaluating Enterprise Software packages for LAN systems.

Expert trouble-shooter for all types of software applications.

Proven leader demonstrating outstanding organizational planning and decision-making skills.

Software: Rapid SQL, Erwin 3.x, BPwin, Visio Professional, Process Charter, MS Office Suite, Microsoft Back Office Suite, Corel Office Suite, Livelink, Graphical Library, Timbuktu Pro (network monitoring), Graphical Library Interface Systems (GLASS), CAD and CAM software, Opentext Livelink, Opentext Livelink Adobe Forms, Defence Data Dictionary systems. Proficient in Requisite Pro; Test Director; Spufi; IBM Query Management facility (QMF); Quick Test Professional (QTP) and DB2

Methodologies: ISO 1900:2000, CCMI, Rational Unified Process (RUP), IDEF1X Data Modelling, IDEF0 Process Modelling

AWARDS

Eagle Scout, 1987 Boy Scouts of America

Employee of the Year Award 1999, Thomas & Herbert Consulting LLC

UPS Certificate of Excellence Award, 2004, United Parcel Service

Vision Technology Performance Award, 2005

PowerTek ISO Auditor, 2007

*Others

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