Customer Service Human Resources

Jason Jon DiCaprio

Saratoga Springs, New York

********.*****@*****.*** 919-***-****

Objective: To obtain a position that would utilize my strong Human Resource, Payroll and technical support background and also benefit from my level of dedication, integrity and strong communication skills.

Education:

High Point University, High Point, NC Bachelor of Arts,

Major: Human Resources

Experience:

High Point Regional Hospital 60 Hours Human Resource Department

High Point Regional Hospital Internship Management/Administration

Fonseca Family Services Human Resources Manager

Xerox Benefit Specialist

Bimbo Bakeries USA September 2017-October 2017

Human Resources Generalist (Temporary)

On-boarding of all new employees

Interviewing and hiring new employees

Posting new position/closing filled positions

Organization of new employee information

Union grievance negotiation

Employee relations

Albany Molecular Research Inc., Albany, New York May 1-June 1 2017

Training Support Specialist (Temporary)

Data entry of back log courses

Created training documents for LMS (learning management system)

Help consolidate the LMS system

ACS, Xerox, Various Locations 2008-2016

Benefits Specialist / Case Administrator

Work with resources within and outside the organization to facilitate payment of all company sponsored death benefits to the designated beneficiaries

Functional expert providing a single point of contact and owner for the tracking and monitoring of retirement life event through the utilization our case management system

I have an indepth knowledge of client concepts in Health and Welfare (medical, dental, vision)

Strong organizational and analytical skills

Strong verbal and written communication skills

Ability to multiple tasks simultaneously and prioritize effectively

Knowledge of Defined Benefit (Pension), Defined Contribution (Savings/401k) and Health &

Welfare (medical, dental, vision, life insurance, etc.) processes and procedures

Trainer: Health and welfare Core, OE Core, ITT and ULA client specific

On-Boarding Specialist: On-Boarding Specialist- Entered new employees into the Xerox system to ensure data integrity. Worked with Desktop Support to ensure each employee received the proper equipment and programs within a timely manner.

Majestic Marble and Glass, Youngsville, North Carolina 2013 -2014

Human Resources & Payroll Specialist (Short-Term)

Prepared and processed payroll, ensured employee benefit enrollment, responsible for hiring, onboarding and terminating employees

Fonseca Family Services, Durham, North Carolina 2008-2008

Human Resources Manager

Hired, on-boarded and terminated employees

New hire orientations

Trained new employees on State mandates, required paperwork, current system

Client profiles, audit and maintain employee files

Perform employee reviews

Target Corporation, Various Locations 2003-2007

Training Captain, Guest Services Team leader, Floor Team Leader

Trained the trainer to ensure store trainers were training new hires according to policy and procedure

Trained employees in customer service and store operations

Supervised team members and managed front desk

Provided stellar customer service

Hudson River Bank and Trust Company, Clifton Park, New York 2002-2003

Financial Service Representative

Manage new and existing accounts

Marketing and cross selling financial products

Provide stellar customer service

Command Security, Saratoga, New York 1997-2000

Security Officer

Served as a private security officer

Patrolled events at an amphitheater to ensure orderly, appropriate conduct

Handled infractions and documented incidents

Interacted with patrons, law enforcement personnel and talent

Utilized interpersonal and communication skills

Activities:

Alpha Psi Omega National Theater Honor Society 1999 -Present

Tower Players University Theater Group 1997-2002

Technical Skills:

Proficient in Microsoft Office Suite, including Outlook, Microsoft Windows 2000, XP

Expert level ADP payroll experience

Limited exposure with MS Active Directory

Moderate QuickBooks skills

* References available upon request

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