Manager Retail, F&B, Hospitality, Food, Restaurants
Resume:
Sara Danish
Email:
**********@*****.*** Cell
Objectives
To contribute towards the growth of a progressive organization and want to become dynamic component of an esteemed organization by using practical experience and diverse academic education background, expertise in management, planning and implementation of System and Policies.
Work Experience
- Additional Supporting role as Acting Area Manager for all Female Starbucks Stores.
RESPONSIBILITIES:
- Taking care of partners development and training of all Female Store
- Responsible for outlining a comprehensive recruiting and training program for new Female Store Managers to follow
- Monitor the P & L Reports for all female store and develop effective ways to fill in any gapes between actual performance and company projections
- Act as a Coach to the Store Managers and as a resource to each store employee to help inspire the success of each store
- Ensure all Female Stores are following SOP
- Making detail Store visits to different female stores depending upon the need
- Making spot checks of Female Stores
- Transfer of near expiry items depending upon high selling ratio
- Ensure all Stores are fully stocked by product/merchandise to get high sales
- Transfer decisions of partner between stores depending on need and Sales requirements
- Leading Mockups for newly launched products
- Serve as a resource: Provide expertise on key customer issues, Management and Store operations with problem solving skills
- Coaching Female Store Managers to achieve their budget and Sales target
- Currently Working as Store Manager in Starbucks (PNU Library) since 01 May, 2016.
RESPONSIBILITIES:
- Promote Reward and Recognition within the store and offer feedback on a regular basis.
- Monitor & manage store staffing levels to ensure Partner development & talent acquisition to achieve and maintain Store operational requirements.
- Use existing tools to identify & prioritize communications & regularly use discretion to filter communications to the store team.
- Provide coaching & direction to the store team to take action & to achieve operational goals.
- Plan, identify, communicate, & delegate appropriate responsibilities & practices to Store Partners to ensure smooth flow of Operations.
- Constantly review Store environment & key business indicators to identify problems, concerns, & opportunities for improvement to provide coaching & direction to the Store team to achieve operational goals.
- Demonstrate a calm demeanor during periods of high volume or unusual events & manage smooth transitions thereafter to keep store operating to standard & to set a positive example for the Store team.
- Display a customer-comes-first attitude by training & holding Partners accountable for delivering legendary customer service.
- Manage with integrity, honesty & knowledge that promote the culture, values, & mission of Starbucks
- Drive the implementation of company programs by developing action plans & directly motivating & instructing the store team to implement them to meet operational & organizational objectives.
- Communicate clearly, concisely, & accurately to ensure effective Store operations
• Worked as Operations Manager at Café et le dessert (Ladies Only) Riyadh, KSA since 16 July, 2014 to 28 December, 2015.
RESPONSIBILITIES:
- Ensure that the day-to-day operations of a business run smoothly.
- Ensure project milestones are met.
- Oversee the supervision of employees.
- Ensure safety regulations are adhered met.
- Motivate employees.
- Multitask.
- Lead people.
- Work within an established team.
- Manage projects successfully till their completion.
- Manage offices.
- Draw up annual budgets and report on performance against budget
- Dealing with Hiring and contracts of employees
- Dealing with Suppliers
- Managing stocks
- Attending regular progress meetings with Senior Managers and Directors.
• Worked as Business Development Officer (BDO) at Pearl Continental Hotel Peshawar, Pakistan From August, 2012 to December, 2013 RESPONSIBILITIES:
- To generate events business from warm business leads and where possible new business contacts through attending face to face sales meetings in order to build lasting relationships
- Working with the Head of Hospitality Sales and marketing department to create inspirational and cost-effective proposals and pitching to the client/prospect
- Establish positive links with potential partners and stakeholders and target number of referrals for proposal
- The role will be focused on nurturing the existing client base as well as focusing on new business exploiting exceptional sales skills with effective and successful results
- To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of the venue
• Worked as Public Relation Officer (PRO) at Pearl Continental Hotel Peshawar Pakistan From March, 2011 to July, 2012
RESPONSIBILITIES:
- Handling enquiries form a range of local and national media
- Help develop short and long term PR strategies
- Write media releases to reflect foundation policies and strategic initiatives
- Use social media platforms to create buzz and broaden reach
- Hold internal communication workshops for staff
- Liaise with the director and other staff regarding public announcements Academic
Qualification
2015 Bachelor in Arts 2015
From University of the Punjab
2008 Intermediate & Secondary
Education: Pre – Medical: 2008
Pakistan International School, Riyadh K.S.A
2006 Matriculation:
Pakistan International School, Riyadh K.S.A
Certifications
- Certified Coffee Master
- Basic Food Safety
- Basic Food Safety Advanced Level 3
- Certified Barista Trainer
- Manager Training Program (MTP)
Achievements
- Awarded Best Store Manager of the 4th Quarter in KSA in December, 2016. Key Skills and Competencies
- Ability to influence across all levels of the business.
- Negotiating contracts and deals.
- Understands the organizations financial performance
- Tracks and measures staff performance
- Experience of working in a fast paced environment.
- Strong networking, promotion and advertising skills.
- Ability to manage and develop a large team of Store Managers.
- Responding favorably and quickly to all business opportunities.
- Achieving outstanding business results
- Decision making in a pressured, commercial driven environment.
- Strong organizational skills, with ability to handle multiple, detailed projects.
- Good personal presentation and professionalism
- Good organization and prioritization skills
- Strong administrative skills
- Good verbal and written communication skills
- Confident presentation skills
- Strong interpersonal skills
- Ability to work under pressure and to strong targets
- The ability to manage own work load
- Ability to use initiative to work alone or with a team Languages
• English
• Arabic
• Urdu
• Hindi
Personal Information
Nationality : Pakistani
Date of Birth : December 25, 1990
Marital Status : Married
Visa Status : Transferable
Address : Riyadh, Saudi Arabia
Contact this candidate