Service Microsoft Office

Mohamed Moustafa Mohamed Abdel Hak

Mobile No. : +97-150-*******

Email : ***************@*****.**.**

Sheikh Zayed Road Dubai, UAE

Objective

To acquire the best from all experience paving to the way of success

SKILLS SUMMARY

Noteworthy organizational skills; detail-oriented. Prioritize workload and complete tasks. Tenacious under pressure; persevere with commitments to satisfactory conclusion. Demonstrate respect for authority and organizational structure.

Service-oriented. Motivated to work efficiently without direct supervision in busy environment. Flexible to changing priorities. Learn new skills rapidly.

A team player. Interact positively with a wide range of people; considerate, compassionate and accepting.

Understand and carefully follow instructions. Pay strict attention to set standards and guidelines. Gather information before making decisions. Accept responsibility for accuracy of work.

Professional Experiences

v Concierge Receptionist – Property Management

Burj Khalifa Residences (Emaar Properties - PJSC)

May 2010 to Present

Prepare all the report which is required for the daily processing.

Handling all the telephone call (guest request).

Coordinate with the entire department

Delivering messages & packages to guest

Welcoming of guests at the lobby/sky lobbies

Maintain a high standard of personal appearance & hygiene at all times.

Answers telephone call at the Reception Desk.

To understand & strictly adhere to rules & regulations established in the handbook

Answers Residents queries & handles in a polite & efficient manner

Act as an information resource by being well-informed and aware of all activities and events happening within Emaar Properties as well as throughout Dubai

Maintain an in-depth knowledge about sites, tours and restaurants in Dubai

Keep the Concierge Desk stocked with brochures, leaflets, maps, guides, and a range of information that are of interest to guests/tenant

Raise service request and dispatch it to concerned department accordingly

Following up pending work orders and setting appointment between residents & technical team to attend work orders

Use MS Outlook to correspond and to answer queries & notify Gatehouse for any visitors

v Guest Service - Concierge

Kempinski Hotel Dubai (MOE)

July 2008 - May 2010

Principals Responsibilities:

Answers guest questions & handles guest request in a polite & efficient manner

Always up to date w/ all information concerning the hotel services

Keep records delivers & distributes all incoming & outgoing mails, fax, message & parcel

Supervise the luggage service to ensure a smooth & efficient operation & minimum delay & damage.

To ensure that the lobby function notice board is up to date at all times.

Performs any other duties as assigned to me by management.

v Guest Service - Bell desk

Kempinski Hotel Dubai (MOE)

March 2006 - July 2008

Principals Responsibilities:

Checking In / Checking out of guest

Delivering messages & packages to guest & office

Welcoming of guests at the lobby

Maintain a high standard of personal appearance & hygiene at all times.

Answers telephone call at the bell service counter.

Handle receipts of guest luggage for temporary of long term storage.

To have a complete understanding of the hotel employee handbook

To attend all Front office meeting & training.

To understand & strictly adhere to rules & regulations established in the employee handbook.

v Guest Service - Concierge

Ritz Carlton Doha - Qatar

March 2005- Feb 2006

v Guest Service -Bell desk

Ritz Carlton Doha - Qatar

March 2004 - Feb 2005

v Housekeeping Order Taker

Oasis Hotel, Tuba- Egypt

Jan 2003 - Feb 2004

Principals Responsibilities:

Prepare all the report which is required for the daily HKs processing.

Handling all the telephone call (guest request).

Coordinate with the entire department to ensure the inspection of room before check in the guest.

Controlling all the supplies & amenities item which we need it for guest room & prepare all the order on the time

Make the inventory for all guest supplies & amenities on weekly basis.

To take the feedback from the guest on continuous basis to facilitate personalized

v Lobby Host

Hilton Hotel, Taba- Egypt

Jan 2001 - April 2002

Trainings & Qualifications

ü Guest Services Training

ü Leadership, Internship Communications Training

ü Cross training in Guest Relations Department

ü Grooming standard.

ü Basic knowledge of Microsoft Word, Excel & PowerPoint.

ü Guest Service - Basics of five stars service.

ü Maximio & Oracle Systems related to Technical Issues

Education

College Degree in Science, University of Zagazig, Egypt Year 2001

Technical Skills and Knowledge

Microsoft Office

Windows 1998,2000,2007 and XP versions

Word, Excel, PowerPoint, Outlook

Reservation programs

Opera and GroupWise

Personality, Skills And Attitude

Master in Arabic and English

Interact with Customers, Guests, Colleagues and Superiors professionally

Good team-spirit, Enthusiastic, Hard Working, Discipline and Punctual

Hobbies

Reading

Watching TV

Football

Personal information

Date of Birth: 16th August 1980

Nationality: Egyptian

Status: Married

Religion: Muslim

References :

Available upon request

Contact this candidate