Technical Support Engineer/Team Lead

SANDEEPKUMAR YADAV

Sandeepkumar Yadav

**/*.****** ***** ***

S.G barve Marg Kurla (E).

Mumbai: 400024.

Cell: 810-***-****

E-Mail:********@*****.***

Objectives: To work under an organisation wherein I can enhance my existent skills and knowledge and also contribute with my abilities and exploring skill for the potential growth of the organization and its prestige.

Professional Synopsis:

Professionally Over 2Yearsof Experience in Zicom Electronic Security Systems ltd.

Handled Customer Care & Technical Team as an “Team Leader” for a Period of More than 1Year

Managing demand for role change, formation and managing new Team for

“Network connectivity “for Pan India ATM

Managing the Role change for Pan India Atm Technical Support Services

Well Managed the Position of “Technical Executive” for 6 Months

Diploma in CCES (Cerificate in Electronic Security) from “ASTM”

Professionally 1Yearsof Experience as a “Junior Engineer” in Technosoft Engineering Pvt Ltd

Certification in “PLC Programming & Applications (ALLEN BRADLEY SLC 5/04)” From “Advanced Training Institute”

Certification in Diploma in Embedded Systems from “ELEKTOR INDIA”.

CCNA from RST-Forum

Academic Profile:

Qualification: Bachelor in Engineering (Electronics Communication)

University/Board: VTU (Belgaum, Karnataka)

Month/Year: 2012-2013

Percentage/Class: 63.94%

Qualification: HSC (+2)

University/Board: Maharashtra Board (Mumbai Division)

Month/Year: Feb-2007

Percentage/Class: 51.17%

Qualification: S.S.C

University/Board: Maharashtra Board (Mumbai Division)

Month/Year: March-2005

Percentage/Class: 61.46%

Corporate Experience:

Company Name: Zicom Electronics security & system Limited

Duration: 2years 1 Month

Designation: Technical Support Executive

Roles and Responsibilities:

Providing Online PAN INDIA Technical Support for all the products.

Products:

CCTV, DVR,NVR,IP Cameras, Attendance System, Access control system, VDP, Intrusion Detection system, Fire Alarm System,

Brands:Zicom,FPSL,I-Safe,DSC 0585,DSC 9045 Kit.

Platform:Ammy admin,Team Viewer, Show my PC,Remote Desktop

Software Tool: Guarding Expert, Guarding Expert HD,VM EYE, Super Live pro,IVMS 4000,IVMS 4500,

CMS, CMS Client, Zitrack,

Job Description:

1. Providing online technical support Pan India for Clients on IVR TollFree.

2. Providing online technical support inbound & for outbound calls for Customer and corporate Client.

3. Assisting Field Engineer for technical Query on calls through remote access.

4. Rasing Material Request for engineers through oracle software .

5. Providing DVR password reset code for customer and engineers .

6. Providing Attendance system zitrack keys.

7. Making Zicom DDNS Account&No-IP account for remote access.

6. Providing support for cloud P2P, EZVIZ,Access Platform Cloud support,DDNS and static I.P

7. providing technical support and logging the call on oracle s/w.

8. Assisting the customer for technical support through web mail.

9. Abandon calls Follow up within TAT.

10.working on technical abandon call/ZCC Abandon Call

11. HandlingTechnical support E-Mail ID Escalation

12. FTP Document Alignment.

13.Training New Joinee assigned as Dost.

Achievement: 3Months successive Best Performer.

Roles: Team Leader (Technical & Customer Care Pan India)

Duration:1 Year

Team Strenght:15

Responsibilities:

Managing Technical and Customer CareTeam.

Products:

CCTV, Attendance System, Access control system, VDP, Intrusion Detection system, Fire Alarm System,

Platform:Ammy admin,Team Viewer, Show my PC,Remote Desktop

Software Tool: Guarding Expert, Guarding Expert HD,VM EYE, Super Live pro,IVMS 4000,IVMS 4500,

CMS,CMS Client, Zitrack,

Job Description:

1

Daily Updation of SSD&HR Attendance Sheet Update

2

Keeping leave Records and Handling leave forms for pre schedule leave

3

Managing Daily SSD Manpower Resource as per the Shift

4

Updating Monthly SSD Roster

5

Assigning Daily Technical Maas Calls/Acs/Pcm Logging

6

Preparing Daily Online Closure Report

7

Preparing Monthly Backup Policy for Tech & CC Members for SSD

8

Preparing Monthly Travelling Allowance for SSD

9

Conducting and managing Technical and CC Interviews

10

co-ordinating with Peer Internal Team during on board of Fresh Member in SSD

11

Induction of New Employee for SSD/Assigning DOST for New On Board SSD Member

Arranging and making sure New On-board member is equipped with the System and He/She has an access to all software,i.p phone,oracle,uno & Email Configured

12

Coordinating with the Peer members for getting bank Account activated/providing Tech/Non-tech training /Nurturing and keeping Track on the progress of New Onboard Member.

13

Retrieving SSD call Records and Having an Audit on Constant Basis

14

Handling ATM Calls

15

Scheduling Technical member accordingly in case of traning & Programs

16

Retrieving Data,preparing and conducting Monthly SSD Review with presentation

17

Managing CC and Technical Team as well as cordinating with engineers and state Head for any Technical issue Resolution in case of Escationand being a point of Third level support in case of Technical Help

18

Resolving Internal Day to Day Conflicts and problems/keeping Track of day to day activity properly performed and managed by team members/coordinating with subordinate Members internal team and staff,as well as high authority in case of any help assistance

Roles: Network Connectivity

Duration:4 Month

Products:ATM Panel,Routers

Brand:Smart-I,Nisa,Vignharta,GBC Panel,tech route,Multi-View router

Corporate Bank:SBI,PNB,Vijaya Bank,HSBC Bank,Indian Bank,ICICI Bank,IIFL Bank

Software/Tools:Test Kit 1.7,Aems App,Smart Zone Utility,Ping.Info,4270 parameter group,snipping tool

Client Bundle S/W,Thruk Monitoring Tools,KDM software,V-tas software

Responsibilities:

For Maintaining and Observing Overall network of Atm Site.

To handle responsible projects Given at an Instant.

Projects:L2TP for ATM Sites,HSBC Demonetization Data Recovery

Job Description:

1. Monitoring the Overall network of Pan India Atm Site.

2. Ensuring maximum Atm sites to be Active.

3. Activating the down site by technical means.

4. keeping check on the network query related to Simcards.

5. working on Thruk Monitoring tool for overall network connectivity of ATM sites.

6. Maintaining the data of total up and down sites.

7. preparing Netmon report for PAN India on daily basis.

8. working on techroute router configuration for vpn .

9. On for project related to L2TP Network for overall ATM Site Transition.

10.Providing Overall ATM Technical support for Smart-I,Nisa,Vignaharta and GBC Panel.

11. working for HSBC Project for Demonetization Data Recovery.

12. Worked on Client Bundle Software for remote viewing at client End.

Company Name: Technosoft engineering pvt Ltd.

Duration: 1year2month

Designation: Junior Engineer.

Roles and Responsibilities:

Quality Check for Map Heading Team related to Industrial technical catalogue making for U.S based Search Engine.

Software: DRGM, Thomasnet

Profile:

1.keeping updation of daily project sent by the client source.

2.working on the the heading list sent by the client and according listing dumping on the tool.

3.keeping check on Thomasnet for wrong updation listing.

4.Listing the heading according to the priority and general ranking

5.working on the portfolios and services of the company sent by the client source and

Accordingly mapping the heading as per priority.

6.providing Quality check for the daily assigned project and processing as per filtered process.

7.Training the new joiness and making them comfortable with the work atmosphere.

Achivement:

Appreciated for finishing maximum project within the cut off time window allocated during peak time.

Engineering projects:

Optical Thermino class-D Amplifier

Members:4

Microcontroller:Atmega8

Software:LABVIEW

Description:This Project was all related to the enhancement of music,where we have Explored the contribution of Electronics in the field of Music .we used Two LDR Sensor one for frequency and other for Volume.An Eectronic Music is being generated by waving our hands onto the two Sensors(without physical touch) configuring it with a Lab-View software &MY-DAQDevice,which is being fed to the Smallest Amplifier Weighing150gms,amplifying 200watts using 12Volts supply,with a special LCD screen & Controlled by Remote with less distortion & stereo Quality Audio. It is one of the smallest amplifier.

Seminar:

Title:E-Nose

Description: It was Related to how an Electronic Nose could contribute to the Electronics Field. With the detection of various smells,odour,chemicals,colour identification, pattern & bomb detection etc.which replaced human Sniffers with that of E-Nose.

Personal Profile:

Name: Sandeepkumar Yadav

Father’s Name: Arvindkumar Yadav

Date of Birth: 2nd of may 1989

Sex: Male

Marital status:Married

Nationality: Indian

Language Known: English(U.K),Hindi,Marathi

Hobbies: Travelling new places, listening music.

Sports: Basket ball,Cricket.

Address for communication: 63/D.kamgar nagar,co-op hsg scty,kurla(E),Mumbai:400 024

E-mail: ********@*****.***

Achievements: Awarded prize for Academic project by Vice-Chancellor,

1st ranks at school100mt running,

Participated at university 100mts running,

Won Basket Ball at college level

Strength:

Being Cool and Calm,

Flexible & Anxious towards learning new concepts,

Ability to deal with people,

Positive approach,

Hardworking &self confident.

Personal Skills:

Comprehensive problem solving ability, Excellent verbal & written communication skills, selfdriven, self motivated Passionate team worker.

I hereby declare that the information provided above is true as per my knowledge and belief.Thanking you,

Yours truly,

Sandeepkumar Yadav

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