Electrical Engineering Customer Service

Juan (Jane) Li Executive Assistant

********@*****.*** 408-***-**** San Jose, CA 95120

Bilingual Chinese and English, results-focused technical and administrative professional combining experience in project coordination, patent development, data management, executive support, training, writing, and customer service to achieve organizational initiatives. Proven leader with expertise in researching, analyzing, comparing, and interpreting facts and figures quickly. Strong capacity to translate complex analysis into clear reports for technical and non-technical counterparties. Accomplished in taking projects from concept to launch to completion while applying sound judgment to drive strong internal control resolutions. Skilled in training staff on new policies and collaborating with all members of the organization to accomplish objectives. Proven track record as a quick learner that grasps new ideas, programs, and technologies easily. Technical proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Stanford trained writer fluent in English and Chinese.

Areas of Expertise include:

Efficiency Improvements

Data Analysis & Reconciliation

Research & Queries

International/Domestic Travel

Documentation & Reporting

Database Management

Presentations & Guidelines

Meeting & Event Preparation

Correspondence Writing

Project Team Assistance

Expense Tracking

Technical Team Training

Key Accomplishments

Leveraged a technical expertise to self-study US and international trademark concepts, rules, and regulations; discovered what caused confusions resulting in repetitive rejections and authored “Cavium Trademark Guidelines” to implement corrective processes.

Ensured accuracy in patent tracking, document management, and presentations for delivery to executives and staff stakeholders by cross-referencing data accuracy and creating reports reflective of their vision at Cavium.

Increased transparency for upcoming meetings through advanced preparation of reports while also assisting with research/background information, content development, creating presentations, and meeting arrangements at Cavium.

Boosted communication between the multiple departments and the executive team by fostering a sense of teamwork and collaboration to implement new trademark processes at Cavium.

Professional Experience

CAVIUM • San Jose, CA • 2016 to 2017

Patent Engineer / Legal Aid

Achieved efficiency with the organization and prioritization of assignments according to project timelines and milestones reached, resulting in consistent administration of correspondence, scheduling, training, research, reporting, event planning, and document creation/management for the organization with #? staff.

Navigated the complexities of providing support to multiple teams on simultaneous projects by anticipating administrative needs, resulting in streamlined coordination, meeting preparation, and project organization.

Upheld accuracy by cross-referencing application filings, reviewing declarations and assignments, coordinating all parties, gathering signatures/notarization, and mailing documentation to involved parties.

Maximized schedules by strategically managing calendars with allocation of time by planning, coordinating, and prioritizing professional/personal agendas to schedule conferences and staff/inventor interview meetings.

Improved administration of reports, memos, correspondences, spreadsheets, and bookkeeping by leveraging an ability to research, compile reports that highlight statistics, and clearly outline the current positioning.

Exercised discretion and sound judgment in a “gatekeeper” role by carefully handling correspondence while also serving as the main point of contact for issue resolution regarding patents.

Minimized discrepancies with strict controls in place to track files and maintain the archive to ensure data is up to date.

Enhanced employee integration by helping with on-boarding and handling training to keep staff compliant.

Managed heavy correspondence/email with numerous outside counsels, inventors, engineers, notary, marketing teams, process team, on patent and trademark related matters.

INDIANA TECHNICAL VOCATIONAL COLLEGE • Indianapolis, IN

College Instructor

Advanced learning initiatives with smooth integration of course material and supplemental content for 16 different electronics, semiconductor, computer courses. Organized lessons to ensure understanding of technical content, resulting in gaining a reputation for translating technical concepts into understandable language using attention grabbing presentations.

Boosted participation in courses that included diverse student populations by customizing instructional tools and adopting a comfortable environment conducive to learning.

Improved results by setting high performance standards in the preparation of educational teaching and training aids including books, demonstration models, multimedia visual aids, tutorials, and reference works.

Reduce the amount of non-essential material, applying course rationalization to streamline a broad range of technical and operational areas while customizing the curriculum.

Engaged students by introducing complex material in creative ways to appeal to varying interests, resulting in improved performance and productivity.

Increased the passing rate with the deployment of measurable systems to identify progress and strategically prioritize, plan, and develop targeted lesson plans and supplementary projects to optimize results.

***Additional history available on LinkedIn***

Advisor Engineer, IBM, Nortel, Rhapsody Networks

Education & Credentials

Doctor of Philosophy (PhD), Electrical Engineering, Purdue University, West Lafayette, IN

Master of Science (MS), Electrical Engineering, State University of New York at Stony Brook, Stony Brook, NY

Journalism Writing, Journalism Department, West Valley College

Creative Writing, Creative Writing Department, West Valley College

Book-Writing Certificate Program, Stanford Online Writing Program

Fiction/Nonfiction Writing Courses, Great Courses, The Teaching Company

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