Customer Service Manager

Education

McGill University, Montreal - Joint Honors Economics and Finance – 3.0 CGPA- Expected Graduation 2018.

Courses include: Microeconomics, Macroeconomics, Statistics, Financial Accounting, Applied Corporate Finance, Investment Management, Financial Derivatives, International Finance, Econometrics, Advanced Economic Theory, Advanced Finance Seminar.

Expected to complete before graduation: International Corporate Finance, Topics in Finance, Fixed Income Analysis, Government Policy towards businesses.

Jakarta International School (2013- 2015) - International Baccalaureate – Total IB points: 37 Courses:

English Language and Literature (Score: 5/7) Business and Management (Score: 6/7) Economics (Score: 7/7) Environmental Studies and Societies (Score: 5/7) Mathematics (Score: 7/7) Spanish Ab initio (Score: 5/7) CAS and ToK (2/3)

Aitchison College (1999-2013) – Primary and Secondary school.

Experience

MCB Bank – Credit Department Internee and Customer Service, Lahore – July – August 2017

Assisted as an Internee in the credit department, carried out several tasks such as Mark-up statements and sending letters to business clients. Also had shifts at the customer service desk, filling out deposit slips and checking statement balances.

McMUN – Committee Director, McGill University, - Jan 2017

Committee Director for Kongo Civil war. 4 days event held by the McGill Models United Nations. Delegate from different universities attended. The role of the committee director was to facilitate these delegates with their arguments and help them agree to a formal resolution

BCM Partners Internship- Accounting firm – Summer 2016

Was involved in creating tax return statements, bank reconciliation and using softwares such as QuickBooks to construct income statements and balance sheet.

Bata Shoe Organization- Student Analyst – January 2015

Analyzed a new investment proposal for a multinational shoe company as part of a school project, which the company was generous enough to allow the student to do so. It involved interviewing key members who proposed the project and doing many different financial analyses.

JIS Student Union -Ticket supervisor – November 2014 - April 2015

Oversaw the entrance and handled the tickets at PMU’s events such as JISstock.

Interactive Football Association Jakarta - Manager IFA- Oct 2014 – May 2015

Interactive Football Association was a school club founded by a group of fellow students and myself; planned to organize drills and coach young local students.

Key Skills

Communication: Developed excellent communication through frequent presentations during university course: Applied Corporate Finance. I was also the Founder and Coach of my school’s club, IFA, where messages of the kids we coached and other students were conveyed to the supervisor of the club.

Adaptability: Willing to learn and operate new skills. Learnt the use of Quickbooks, an accounting software, during internship at BCM partners. I’m a fast learner and I believe I will settle into an organization quickly.

Team player: worked with other students at my high school clubs and university events. Worked as a committee director during McMUN and worked with five other directors and the chair members of the committee.

Computer Skills and software knowledge: Able to operate and use MS Word, Excel, PowerPoint and Quickbooks.

Interests

Football/Soccer and travelling

*References available upon request.

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