MANAGED IT SERVICES IT PROJECT MANAGEMENT ENTERPRISE DATA CENTRES

Resourceful and solutions-oriented professional with 20+ years of experience supporting business units and enterprise operations as an outsourced IT services manager over modern data center environments. Functions as go to subject matter expert regarding IT infrastructure enhancements, leveraging technical proficiency with industry-best servers, operating systems, databases, applications, hardware, software and diagnostic tools to contribute to IT- based projects, data security and overall business performance. Approaches company ownership and senior management with well-planned IT initiatives and projects that meet current needs, defining budget, scope and timeline for project implementation.

CORE COMPETENCIES

IT Project Management

Interdisciplinary Collaboration

Change Management

IT Systems & Network Administration

Data Center Performance Tuning

Department Training/Desktop Support

Virtual Environments

Disaster Recovery Planning

Enterprise Systems

CAREER SYNOPSIS

Co-Founder & IT Services Manager Cooper & Browny Houston, TX Apr. 2017 – Present

Co-Founder & Operations Director DimaCorp C.A. Caracas, Venezuela May 1997 – Present

Outsource IT Manager Contimaca C.A. Caracas, Venezuela Feb. 2006 – Dec. 2016

Outsource IT Consultant Betasil Consultores C.A. Caracas, Venezuela Sept. 1994 – Jun. 1996

CAREER HIGHLIGHTS

Founded and established range of service offerings, managing IT infrastructure, data warehousing, business intelligence tools, system integration, data analytics, networks, and other industry-leading IT solutions for small and mid-size organizations (with Cooper & Browny)

Managed 200+ web and application development projects, overseeing contract developers and programmers needed to deliver projects and lead operations of a webhosting provider platform (with DimaCorp C.A.)

Directed IT systems and infrastructure management for user-base of 150+ with operations located in Venezuela, Cost Rica, Nicaragua, and Panama. Managed IT related budgets, purchases, and contractual relationships with third party service providers (with Contimaca C.A.)

Installed, configured, and managed IT infrastructure consisting of Windows and Linux servers, 5 SQL servers, 1 proxy server, Juniper firewalls, SharePoint Intranet, 5 SAP Business One ERP systems, Citrix XenApp, Hyper-V servers, and NAS back-up devices among other solutions involved in complex IT environment (with Contimaca C.A.)

Deployed live ticketing system used to support users and monitor health and performance of IT infrastructure. Managed IT Support and Systems Administrator responsible for daily issues resolution (with Contimaca C.A.)

AREAS OF EXPERTISE

Strategic Planning & Direction: Meets with senior executives, department heads, and other management teams across all departments to review upcoming business needs and operational inefficiencies, producing enterprise-wide IT solutions that meet service objectives and budget constraints. Researches and proposes innovative IT solutions.

Managed IT Services: Manages data center environments, networks, servers, applications, and overall performance of IT infrastructure on behalf of clients as integrated service provider. Leads implementation projects, teams, and budgets to deliver industry-standard, custom IT solutions that support client business operations and user groups.

Business Analysis & Project Scope: Establishes parameters for IT implementation projects, providing estimate for IT and infrastructure services through client-side discovery process. Prepares project workflow, scope, cost, and deliverables, delegating project tasks according to technical skillsets of in-house team administrators and IT support.

Network & Server Administration: Manages and implements Active Directory for clients, providing administration for users with corresponding virtual servers, LAN/WAN network, Exchange email, SQL databases, firewall protection, DHCP, DNS, and VPN configuration for all users. Manages, routers, switches and mobile with PTP protocol.

Performance Monitoring: Utilizes remote monitoring methods and testing to assess data center servers, bandwidth, blades, hardware, availability, traffic, connectivity, severity of risk and threats, security, and other system health concerns, leading or overseeing immediate on-site or remote response for high-level risk.

Support Department Management: Manages and tracks performance of IT support personnel and system administrators through daily resolution of tickets and performance issues, ensuring support-related SLAs are adhered to and meet customer contract expectations.

Data Storage & Recovery: Structures data security policies, business continuity plans, multi-tiered data backup methodology, detailed disaster recovery plan, offsite server duplication, and other options to secure enterprise data from potential loss or breach.

Roll-Out Support: Prepare training material, informational resources, and other items used to educate affected user groups on change to IT environment, conducting presentations where required to deliver training directly.

EARLIER NOTEWORTHY EXPERIENCE

Marketing & Sales Associate Infotel C.A. Caracas, Venezuela Sept. 1991 – May 1993

Analyst & Programmer Computer Center S.R.L. Pisa, Italy Jun. 1990 – May 1991

EDUCATION

Bachelor’s Degree, Computer Science Pisa University Pisa, Italy

TECHNICAL ACUMEN

Platforms/OS

Windows Server 2000/ 2003/ 2008/ 2012 Windows 95/ NT/ 2000/ XP/ Vista/ 7/ 8 RedHat Enterprise Linux/ SuSe Linux/ Fedora

Networking

LAN/WAN TCP/IP DNS DHCP Proxy Routers Switches Firewalls VPN VLAN

Data & Web Server

SQLServer Sybase MySQL MS Access IIS Apache EAServer

Virtualization

Citrix XenServer Citrix XenApp Citrix XenDesktop Hyper-V

Mail Server & MTA

MS Exchange Imail MailEnable Sendmail PostOffice Qmail Postfix

Programming

Pascal C COBOL Clipper ASP VBScript JavaScript PHP HTML XML CSS ASP.NET

Development Tools

MS Visual Studio PowerBuilder Dreamweaver Flash SQL/Developer DBDesigner MS Sharepoint Clarion (RAD) Authorware Wicat Systems

Performance

Load Balancing Data Replication Failover Clustering SAN Storage Backup

Languages

English Italian Spanish French German

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