Customer Service Microsoft Office

Carolyn Wilson

https://www.linkedin.com/in/cmwpsyc 925-***-**** *******@*****.***

Summary

Dedicated professional with 5+ years customer service experience. Proficient in data entry, Microsoft Office Suite, Outlook, Photoshop, and Point of Sale. Skilled interpreting and analyzing data, creating presentations, and working with deadlines.

Experience

Produce Clerk The Fresh Market Avon, CT August 2014 – present

Minimized shrink by ensuring an accurate record of any items that were expired or of insufficient quality

Utilized product knowledge and customer service to assist customers in finding that perfect item, the right ingredient, the spiciest variety of pepper, or even just a new and exciting item to try

Prepared and packaged a wide variety of wonderful items for the prepared foods wall, utilizing prioritization and time management skills in order to ensure that all items were sufficiently stocked

Trained and mentored new hires when necessary

Sales Associate Bed Bath & Beyond Simsbury, CT October 2013 – July 2014

Improved customer experience by processing all transactions in an efficient and accurate manner

Boosted sales and enhanced customer experience using product knowledge to accurately resolve all questions or concerns customers had about products, sales, coupon policy, return policy, and ordering options (if the product wasn't available in-store)

Boosted sales by meeting or exceeding goal for the promoted "Item of the Month"

Reduced shrink by keeping vigilant for any evidence of shoplifting

Utility Support J C Penney Pleasanton, CA June 2010 – January 2011

Improved customer experience by using knowledge of products and customer service skills to help each customer find the perfect item to meet their needs

Collaborated as part of a team to ensure that all merchandise was where it was supposed to be and that the store was prepared for opening the following morning

Increased sales by helping customers to find that perfect item to meet their needs, answering all questions and concerns in the process

Improved efficiency and customer experience by working as part of an inventory team at the start of the year to ensure all items had tickets and scanned properly at the register

Education

B.A. MAY 2013 CALIFORNIA STATE UNIVERSITY - SACRAMENTO

Major: Psychology

Contact this candidate