Project Management Manager

KENNETH BENAVIDES

PMP – Six Sigma Green Belt – ITIL v3

Houston, TX 77042 • 281-***-**** • ******@****************.*** • www.linkedin.com/in/kennethbenavides SENIOR TECHNOLOGY MANAGEMENT / PROJECT MANAGEMENT PROFESSIONAL IT Manager – Project Manager – Program Manager

CAREER SUMMARY

Exceptional record of success in the management of IT departments, programs, and projects. Proven ability to improve efficiency by producing innovative solutions to meet changing business needs. Special expertise in process reengineering, system integration, business transformation, software development, and solution delivery. Excel at building and leading top-performing teams, serving as a liaison between technical and business units, and acting as a trusted technical advisor for senior executives. Strong background in systems design and implementation, IT infrastructure, process optimization, Agile project management, relationship management, and information architecture. Highly experienced in directing global IT initiatives. Excellent problem solving skills.

Core Competencies:

ü Project Management

ü Solution Development

ü Business Transformation

ü Disruptive Innovation

ü Storage Solutions

ü Standardization

ü Virtualization

ü Cloud Computing

ü Strategic Planning

ü Best Practices

CAREER HIGHLIGHTS

• Earned 2 Cloud & Infrastructure awards with T-Systems.

• Recipient of more than 6 major awards with BMC Software, including an Enterprise Resource Planning Award, a Supply Chain Distribution Management Award, and an Enterprise Software Award.

• Facilitated $20M in new revenue by managing a critical SAP HANA business continuity project that later drove added sales by becoming a use case for other gas and oil sector clients.

• Improved system availability from less than 70% to 99.99% through automation, standardization, and the improvement of the front and back office framework with 40-plus 3rd-party vendors.

• Improved software development and delivery by creating an SDLC framework for the Middleware unit.

• Facilitated sales and allowed a 360O customer view by implementing a unified Salesforce CRM solution. This also lowered costs by eliminating several off-the-shelf data management solution licenses and infrastructure.

• Managed the delivery of 300-plus integrations and led a global CRM enterprise transition for BMC Software.

• Led an ERP Oracle-based project to migrate legacy 3rd-party financial systems to a standard framework.

• Saved more than $3M by streamlining the office space reservation process, working with IS&T and Facilities to implement an on-board hosting solution to meet a goal of eliminating 5 floors of office space. PROFESSIONAL EXPERIENCE

T-SYSTEMS N.A. (subsidiary of Deutsche Telekom), Houston, TX 2012 – Oct 2017 Solutions Manager

Oversee the development, sale, planning, and implementation of IT services to drive revenue growth with one of the company’s largest clients, a global oil and gas company. Coordinate project managers in the delivery of on- demand services and ITIL-based processes. Manage the creation of custom solutions and the customization of 3rd- party offerings. Direct complete project life cycles, with responsibility for onshore and offshore personnel, cost estimates, ROI analysis, scheduling, change management, vendor management, documentation, reporting, client relations, quality, and new technology evaluations. Prepare and deliver demonstrations and presentations.

• Reduced hardware footprint for client by implementing a cloud hosting solution that also provided a 224% ROI while minimizing data security risk and improving system availability.

• Spearheaded multiple deals in the digital services area that enabled more than $1M in new revenue and led to securing additional projects from client.

KENNETH BENAVIDES • Page 2

BMC SOFTWARE, Houston, TX 1999 – 2012

Senior IT Manager, Integration Platforms (2008-2012) Promoted to manage the planning, framework, and scheduling of middleware projects and work with IT leadership to align a technology roadmap with the enterprise organization’s strategic plans. Led the development of new processes and best practices. Implemented innovative solutions and new products. Administered project budgets as large as $5M and oversaw as many as 15 projects simultaneously. Supervised 30 reports and coordinated virtual teams and offshore resources. Led fixes and maintenance efforts.

• Reduced costs by managing more than 300 SaaS/Cloud-based communication channel integrations with providers, which streamlined the infrastructure footprint and enabled the elimination of several positions.

• Enabled 24x7 data center and business operations by managing a complete data center relocation with the implementation of a secondary center outside of Houston. Senior Team Lead (1999-2008)

Managed product development and integration for the Middleware unit. Performed business process modeling, supervised up to 12 persons per project, and coordinated onshore and offshore development teams. Directed system upgrades, maintenance, fixes, and patches. Integrated vendor solutions into the global IT infrastructure.

• Led a large-scale SoftwareAG webMethods and Oracle SOA Fusion implementation.

• Earned 4 Project awards. Recognized on multiple occasions by CIO for improving efficiency and savings. EXXONMOBIL, Houston, TX 1994 – 1999

Senior Software Developer

Carried out software project management, including customizations, fixes, and upgrades.

• Provided critical development and support functions to facilitate the implementation of a Maritime Management Software Tool. Selected to manage the program and supervised junior developers. EDUCATION

Executive Leadership, S.C. Johnson Graduate School of Management, Cornell University, Ithaca, NY BS in Computer Science, University of Houston, Houston, TX CERTIFICATIONS & TRAINING

PMI Project Management Professional (PMP)

Agile Scrum Foundation

ITIL v3 Foundations Certification

Exin (Cloud) Foundation Certification

CompTIA (Cloud) Essentials Certification

Amazon Web Services Essentials (AWS) Certification Six Sigma Green Belt

PROFESSIONAL ORGANIZATIONS

Project Management Institute (PMI)

TECHNICAL SKILLS

MS Office, Visio, Project, Project Server, Office365, VirtualBox, BMC Atrium (CMDB), Remedy Service Management Suite, Control-M, Oracle SOA Fusion, SoftwareAG webMethods, Salesforce, Rational Suite, Atlassian Jira, Fieldglass, LRN, Skillsoft, Synlogy NaS, FTP, SSH, Cornerstone, Dun & Bradstreet, Oracle Business Suite, NetApp Storage, PL/SQL, HTML, XML, Java, Website Hosting & Design, Web Service Testing, Cisco UCS Hardware, Master Data Management, Business Intelligence Systems, Linux, Windows, DevOps, Azure

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