Customer Service Microsoft Office
Resume:
Paula Hibbs
Effective Logistics & Operations Executive Consultant
Greater Los Angeles Area ***********@*****.***
213-***-**** www.linkedin.com/in/paula-hibbs
PROFESSIONAL SUMMARY
Accomplished leader and strategist with a successful record of positioning operations for growth and improved performance. A curious, high-energy, well-organnized problem-solver described by others as a confident leader who can make tough decisions to drive positive change to achieve performance metrics. Excellent communicator who takes time for developing others and creates an environment of involvement and inclusion across all levels of the organization resulting in high engagement and positive work atmosphere. PROFESSIONAL EXPERIENCE
Macy’s, Inc. (Macys Logistics & Operations Division), City of Industry, CA Facility Vice President 2008 to 2017
4-wall responsibility for all operational and support functions in a 1.2MM sq. ft. distribution center and 7 satellite hubs
Led a team of 45 executives including Vice Presidents, Directors and Managers and 450 associates in the day-to-day activities in processing cartons for 135 Macy’s, Bloomingdale’s and Bloomingdale’s Outlet stores in Southern California, Arizona, Nevada, Colorado, New Mexico, Texas and Hawaii.
Directed Furniture and Bedding operations with annual sales of $215 million and 45 Home Delivery trucks in the greater Los Angeles area and other Western US markets.
Instrumental in the sale of 1.8MM sq. ft. distribution center, closure of facility and project champion for consolidation of all operations into another location
Managed Central Returns processing over 11MM units annually for 345 stores.
Directed Facilities Maintenance, Accuracy and Inventory Control, Customer Service Center, Human Resources, Safety and Asset Protection teams
Facilitated the establishment, analysis, submission and achievement of annual facility budgets exceeding $46MM, prepared capital expenditure requests
Assisted in the selection, supervision, and development of personnel including succession planning, training, education and mentorship of executives to advancement
Designed and implemented workplace satisfaction improvement program that achieved such exceptional results that it was implemented nationally
Guided cross functional workflow improvement teams for the Macy’s Logistics distribution network of 16 locations solving complex problems, implementing change, establishing best practices and enhancing levels of efficiency
Ensured adherence to company requirements, standards, and policies and procedures
Established excellent external working relationships with 3rd party transportation providers, contractors, city officials, lessors and OSHA Page 2 of 2
Macy’s, Inc. (Federated Logistics & Operations Division), Los Angeles, CA Facility Vice President (Promotion) 2006 to 2008
Led a team of directors, managers, supervisors and 300 associates in all distribution activities servicing 65 Macy’s and Bloomingdale’s stores, Central Returns Operations, Human Resources, Safety, Facilities Maintenance, and Asset Protection in a 1.8MM sq. ft. center
Facilitated process improvement activities utilizing Six Sigma methodology resulting in continual productivity improvements
Developed and managed expectations of team resources to exceed financial, operational and leadership goals
Maintained collaborative internal partnerships with stores, merchants, vendors and central support areas to provide excellent customer satisfaction
Accountable for company owned fleet and delivery of merchandise to stores
Developed and implemented initiatives improving performance, service, quality and safety metrics
Vice President Operations (Promotion) 2000 to 2006 Responsible for 12 Executives and 150 associates
Drove service levels in expediting the movement of goods to the selling floor to grow company sales
Ensured compliance of all operational policies and procedures for merchandise receipt to delivery to stores via truck, air and ocean
Reviewed trends and impact analysis of service levels to ensure KPI expectations were met, improving facility productivity year over year
Lead and participated in people development strategies for hourly associates
Responsible for streamlining processes, formulating efficient work methods and rolling out system enhancements
EDUCATION
Bachelor of Science, Business Administration
Arizona State University, Tempe, AZ
Leadership Journey Executive Development Program University of Pennsylvania, Wharton School of Business
Attended Macy’s Leadership Institute for Executive Development
Six Sigma Green Belt Certification
RELEVANT AWARDS AND SKILLS
Recipient of several Network Operational Excellence Awards for Teamwork, Driving Results, Customer Service, Quality, Mentoring, Safety and Giving (2006 - 2016)
Named Facility of the Year (2006)
Named Business Partner of the Year by San Gabriel Region of Catholic Charities of Los Angeles, Inc. (2006 and 2014)
Subject matter expert in design and implementation of state of the art, automated sortation system
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio)
Lotus Notes, Quickbooks
Spanish (Conversational) (Oral, read and written)
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