Customer Service Sales
Resume:
REGINALD (FRED) BAILEY III
********@*****.*** 281-***-****
OBJECTIVE
Experienced professional with operations management, procurement, inventory control and customer service experience. Seeking a position where analytical, communication, and management skills can be used to enhance operations and procedures and to enhance business opportunities.
EXPERIENCE
February 2016 – Present Lowe’s of Cypress Cypress, TX. Sales Specialist, Plumbing
June 2014 – November 2015 TOP-CO CEMENTING PRODUCTS Houston, TX Director, U.S. Field Service Operations
Direct day to day operations mentoring employees and promoting customer satisfaction
Assist sales team to promote the company’s products and services.
Work with financial teams and accountants to study operational expenses and revenues.
Ensure compliance with all government authorities including OSHA safety standards, fire codes and warehouse EPA guidelines.
Streamline policies and procedures to cut down on waste, reduce expenses and improve operational production.
Recruit, hire and train employees including performance appraisals, recommended promotions and recognition.
Responsible for P&L.
October 2010 – June 2014 GULFSTREAM SERVICES, INC. Sealy, TX/Williamsport, Pa. Operations Manager
Opened office for GSI’s northeast operations.
Ensure the smooth running of the day-to-day operations and managing issues at both warehouse and customer’s work sites.
Responsible for employee competencies; equipment repair and rig site application.
Responsible for training and instruction to ensure activities conform to the Quality Management system.
Ensure that the local operations are in accordance with the HSE Policy and objectives.
Managed budget and prepared monthly tempo reports for the VP of Operations.
Responsible for inventory management.
Frequent communication with other areas on operational events; Sales/Marketing/ Operations.
Provided technical support for new product launches and new service introduction. Field Sales Representative
Field sales promoting GSI equipment and services.
Working with clients in maintaining and negotiating MSAs.
Developing customer relations and maintaining and enhancing existing relationships; pursuing new business opportunities.
July 1980–October 2010 BAKER HUGHES – BAKER OIL TOOLS Houston, TX Sr. Buyer / Team Lead
Team leader for global procurement.
Ensure purchases for required goods or services met BHI's goals for timely manufacturing, delivery and cost.
Collaborated with manufacturers and freight carriers to continuously improve total supply desired outcomes.
Ensured offered items are available when and where needed.
Responsible for effective functioning of Procurement, Planning & Scheduling, Logistics & Warehousing, Order Management, Quotations departments and functional testing of equipment.
1st point of contact for external customers to provide feedback on quotations, lead times, deliveries, and capacity planning.
Responsible for the planning, coordination and direction of all assigned manufacturing functions to ensure maximum throughput and quality.
Liaison with vendors to ensure equipment was designed, fabricated and tested to specifications.
Customer Service Representative
Received and filled internal and external customers’ orders.
Develop and maintain long- term customer relationships.
Supports sales and service efforts to new and existing customers.
Worked on ISO qualification.
Maintained inventory levels in warehouse.
Technical Specialist
Technical Specialist responsible for accurate running of downhole tools and surface equipment.
Discussed the running of the job with customers on rig locations. EDUCATION
Incoterms, Hazardous Freight, Corrupt Practices – Baker Oil Tools - Houston, TX
Microsoft Excel/PowerPoint/Word
Business Management Course – Louisiana State University, Baton Rouge, LA
Graduated June 1978, Iowa High School, Iowa, LA
REFERENCES - Available upon request and on LinkedIn.com ********@*****.***
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