Technician Desktop Support

Dean Scott Hambel

Melbourne, Florida

Hm: 321-***-****

Cell: 321-***-****

*******@***.**.***

Work Experience:

Health First Information Technology - Field Service Technician, March 2011 to March 2017.

Field support technician covering four large hospitals, as well as the multi-specialty physician groups.

Knowledgeable in creating, closing or properly assigning cases in both Remedy and LANDesk trouble ticket systems.

Site surveyor for new and existing offices, laboratories and exam rooms for power, data and wireless access availability. Provided competitive quotes from various contractors to satisfy customers request.

Assisted customers with backing up emails for Office 365 migration.

Assured asset management and security protocols on equipment were in compliance prior to deployment.

Procured, deployed and configured computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, mobile medication carts along with supported applications.

First Responder to unplanned power, network and wireless access outages, with the ability to troubleshoot and resolve most of these issues in real time.

On Hand for vendor supported hardware and software upgrades. Offered time, space and money saving solutions.

Computer Sciences Raytheon Patrick AFB -Client Services, May 2004 to February 2011

Second tier desktop support and troubleshooting for the 45th Space Wing.

Provided superior technical assistance through verbal instructions or by the use of remote control which consisted of installing and/or reconfiguring system software. Work orders subject to Interpretation are augmented with clarification and ensuring priorities are met in a timely manner through Remedy trouble ticketing system.

Authored new and updated existing ISO procedures and implemented digital signature signing for new user policy agreements.

Responsible for Active Directory account activation, file share access and common access card authentication/PKI for all military personnel, government civilians and contractors.

DFS Inc. New Smyrna Contractor for BellSouth (Part-time) April 2003 to March 2004

Cable Locator. Information marker and installer.

Paravant Computers - DRS Palm Bay, FL. Computer Technician, June 2002 to March 2003.

Provided 24/7 technical support using TrackIT database containing work orders for over 150 clients.

Created build images for rapid deployment to administration, engineering and manufacturing workstations.

Osler Medical, Melbourne, Florida. Network and PC Support Technician November 2000 to June 2002.

Implemented the change from a Unix platform to Windows NT environment.

Configured Primary Domain Controller, SQL and Exchange 5.5 email servers to maintain user policies and email accounts.

Performed nightly mission critical backups on the domain.

Assisted in the implementation to connect thirteen remote sites using T1 or wireless technologies.

Provided Helpdesk support and training for over 400 medical professionals. Awarded "Employee of the Quarter".

NT Systems, Melbourne Florida - Computer Technician 1996 to November 2000.

Programmed, tested and installed computer based flight simulators for aircraft pilot training.

Supervised burn–in, machine shop and electronic assembly operations.

Designed and modified rudder pedal assemblies to provide real world travel.

Provided final checkout and calibration on all flight control operations prior to shipment.

Implemented inventory control on materials and provided hardware and software support to customers.

Business Owner / On-site glass etching. January 1994 to September 1996.

Sole proprietorship

Handled sales, accounting, estimating, and creating designs on glass doors, windows and mirrors.

Harris Semiconductor Palm Bay Florida, Electronic Technician November 1986 to January 1994 .

Test Sustaining Engineer, Sr. Quality Technician, and Acting Lab Manager Radiographic (Non-Destructive test).

Assigned to a special projects engineering group to identify product process problems through assembly and test operations.

Responsible for routing of several products lines through assembly and test areas.

Designed test fixtures using non-impervious materials to radiation greatly improving radiographic images on X and Y axis for various IC device packages.

Authored radiographic specifications and procedures that resulted in reduced cycle times and manpower from 12 to 3 technicians eliminating two shifts.

Provided training for radiographic personnel.

Installed and maintained xray and automatic film developing equipment.

Customer liaison for failure analysis data pass/fail determination on several product lines.

Lead Quality Assurance technician on Electro Static Discharge analysis and training.

Education /Certification

Tampa Tech. Tampa, Florida (AS/EET)

HDI Certified Desktop Support Technician

CompTIA Certified (SEC +)

CompTIA Certified (A+)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

Jet Propulsion Laps. (Radiography / Level II)

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