Lisa Wolski

***** **** ****, *******, ** ***** 832-***-**** ac3nkb@r.postjobfree.com

Global Service Delivery Manager

Profile of Qualifications

Over 14 years of leadership and hands-on experience in fast-paced technical environments.

Regarded for the ability to streamline technical processes to significantly increase efficiency and ensure prompt resolution of issues.

Skilled in utilizing strong organizational abilities to manage $2M budgets.

Dynamic interpersonal skills key to simplifying complex technical concepts and providing end-user training.

Recognized for the ability to maintain quality control and regulatory compliance throughout all operations.

Key Areas of Expertise

Operations Management

Process Improvement

Leadership

Problem-Solving

Technical Support

Training & Development

Professional Synopsis

Campus Living Villages 2013-Present

Global Service Desk Manager

Demonstrate top notch leadership and technical skills while directing daily operations of 4 IT service desks globally.

Closely monitor activities of 8 team members; implement strategies to boost performance as necessary.

Successfully create effective policies, procedures, service catalogs and SLAs.

Monitor service tickets to ensure prompt resolution of issues.

Leverage strong interpersonal skills to maintain open lines of communication between business units and technical teams.

Intertek USA, Houston, TX 2008-2013

Wireless Communications Coordinator

Fulfilled critical technical support role responsible for managing three wireless accounts with 3,800 lines.

Utilized strong technical knowledge to conduct in-depth training to boost service desk performance.

Maintained adherence to policies / procedures throughout all operations.

Used excellent organizational abilities to ensure quality control throughout all billing, coding, inventory control and out-sourcing.

Key Achievements:

Streamlined process improvement initiatives, leading to $10k in equipment cost savings within an 18-month period.

Revamped existing processes to close a 1,200 sprint account resulting in $10k of monthly savings.

Adam Resources, Houston, TX 2003-2008

IT Administrator

Demonstrated strong organizational abilities while facilitating travel training for IT team members.

Utilized excellent IT knowledge to provide level one technical support.

Education & Professional Development

55035 Microsoft SharePoint Server 2013 for the Site Owner/Power User

55033 SharePoint 2013 Site Collection and Site Administration (OLL)

Leadership and Influence (ILT/OLL)

ITIL® Foundation 2011 Edition

LVN Basic & Administrator, North Harris Community College, Houston, TX

EMT / CNA, North Harris Community College, Houston, TX

High School Diploma, J.L. McCullough High School, The Woodlands, TX

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