Customer Service Manager

Mark Carrillo

Las Vegas, NV ***** • *************@*****.*** • Cell 307-***-****

Manager/supervisor

Applied Service Management Degree • Health & Safety (OSHA & MSHA) • Quality control • Product Management • Office Systems • Inventory • Logistics • Training • Policies & Procedures • Relationship Management • Staff Development & Performance • Manufacturing & Quality • UCE Hands-on Service Manager and Quality Control with extensive operations, leadership experience and a proven ability to maximize revenue and minimize costs by building a fully engaged workforce. Oversee daily operations, including core business functions such as customer service, quoting, inventory, equipment, P&L, staff scheduling, commercial & residential maintenance, office systems, training and payroll. Create high-performance teams, cross training employees and fostering a goal-focused environment. Continuously improve process to achieve better results.

Professional Experience

Lil Family LLC Independent Living Systems

Maintenance/Manager: September 5, 2016 to Present

Residential and Commercial maintenance, HVAC, electrical, plumbing, tile, drywall, painting, carpentry, framework, janitorial and flooring.

Office management; quoting, estimating, sourcing parts, taking and transferring pictures, creating PDF files, customer service, administrative reports, payroll and billing.

Facilities management; building maintenance, DDC Controls, Electrical, HVAC contracts, estimates, work orders, preventive maintenance, legal liabilities, DOT CDL NT endorsement.

Integrated Power Service Rock Springs Wyoming

Customer Service Manager: October 2015 to August 2016 Provide managerial leadership to $10 million in annual sales and service businesses in southwestern Wyoming and neighboring states

Achievements

Customer Service human resource objectives by recruiting, selecting, orienting, assigning, scheduling, documenting, recordkeeping, coaching and disciplining employees.

Safety training/site specific safety policies and procedures, industrial hygiene testing and implement corrective action as needed, approve safety supplies and PPE, enforce safety rules and develop good employee safety attitudes,

Office systems; quoting, receiving, accounting, billing, purchase orders, requisitions, entering jobs, sourcing parts, contact customers, forecasting requirements.

Audit for safety and environmental compliance; follow up to ensure correction of deficiencies, investigates incidents and near misses.

Preparing an annual budget; scheduling expenditures; analyzing variances; digital marketing, production meetings, administrative reports, explaining procedures, interpreting customer questions, quality control, collection, ordering (vendor relationships), delivery, logistics, payroll and tracking jobs. Supervisor: Joy Heemsoth

Shop closed August 2016 due to flood.

FMC Tronox Alkali Green River Wyoming

Mine Mechanic/Safety Leader: March 25, 2013 to October 2015 Provide mechanical and electrical support for mine machinery of $3.5 million in production annual

Safety representative for maintenance crew, fire boss, permissibility, ventilation, CO2 methane gas detection, equipment, last opening, longwall and evacuation

Journeyman Mine Mechanic/Electrical; work on and operate bore miner, drum miner, roof bolter, shuttle car, work on rebuild circuit centers, disconnect, breakers, switches, cable entry, etc.

Electrician; PLC Controls, cable splicing, repair/replace (switches, heaters, fuses, relays), ohmmeter test and equipment (Soft starts, reverse polarity, etc.). Supervisor: Cory Prettyman

Reason for leaving to pursue Management position.

Maxam US LLC, Point of Rocks Wyoming

Maintenance Plant Manager: May 28, 2012 to March 2013 Provide managerial support for $1.3 million annual coal mine operations in southwestern Wyoming, northern Colorado and eastern Utah.

Achievements

Assist Plant Manager, Coordinate, Plan and facilitate work to contractors, (Welding, Plant maintenance, Delivery) ATF clearance, quality control, service accounts receivable, inventory, customer service, operations, tractor, trailer (pneumatic, box) hauling, safety coordinator representative.

Supervisor/Plant Manager: Bob Lawson

Reason for leaving, reduction of workforce.

Simplot Phosphates LLC. Rock Springs Wyoming

Warehouse Manager /Welder/Mechanic/Coordinator: May 6, 1996 to March 25, 2012 Provide coordination leadership to 30 contract employees at southwestern Wyoming plant during turnaround Achievements

Journeyman Mechanic, Welder/Fabricater (carbon, stainless steal, structure and pipe) plant maintenance & operation of load out equipment, Phosphoric Acid Plants, Super Acid Plant, Rock Receiving, Sulfuric Plant, Granulation Plant. Rebuild, replace and stock pumps

(Wilfley, Warman, Ingersol, Allis-Chalmers, Sala, Hazelton and Gould), Valves (Fisher, Wroe, Unival, Saunders, Clarkston, Tufline, Jamesbury and Wareman).

Warehouse Manager Shipping and receiving of equipment and lubricants, office systems

(Microsoft, ERP, Batch), training, inventory, annual cycle count, audit, accounts receivable, billing of accounts, ordering, stocking, customer service, collections and equipment operator.

Maintenance Coordinator, Lead man, Safety Coordinator, Capital Projects (Designate and coordinate work to crews, Lockout Tag Out, JSA Inspect and quality control), generate work orders, parts list (JDE), generate work orders, parts list (JDE).

Supervisor: Kelly Rasmussen

Reason for leaving pursue other interests no advancement. Mark Carrillo • page 2

Mark Carrillo • page 3

Education and Credentials

Applied Service Management (ASM) • Automotive Collision & Re finishing, Wyoming Technical Institute, Laramie Wyoming

Business Management Quality Control • CMMS, Real estate literacy, Business Accounting, Safety, Welding I-IV Certification, Industrial Mechanics I, II, III (Advanced Alignment, Advanced Hydraulics, Bearing & Lubrication, Advanced Rigging, Pumps & Valves, Lubrication Analysis, Math, Mechanical Drives, Piping, Blueprints & Schematics) MSHA (Surface, Underground [New Minor, Annual Refresher and Experienced Minor], OSHA (Defensive Driving, Bloodborne Pathogens, Confined Space, Control of Hazardous Energy – Lock Out/Tag out for Employees & Supervisors, CPR First Aid, Fall Protection, Fire Extinguisher, Forklift, H2S Annual Certification

& Testing, HAZWOPER, Safeland USA, PEC) (40 Semester credit hours equivalent) Western Wyoming Community College, Rock Springs, WY

Insurance License • Property & Casualty, Life, Accident and Health License 280046, Pearson Vue

Nevada Division of Insurance • Independent Insurance Adjuster casualty property 3195655 Professional Development

BTE (Business Training Experts), QMS (Quality Management Systems) CRM (Customer Relationship Management) UCE (Unmatched Customer Experience) References

Brad Profaizer 122 Victor Dr Rock Springs, WY Sweetwater County School District #1-307-***-**** Mike Easton 904 Peachwood Dr Rock Springs, WY TATA Chemical 307-***-**** Tom Wyant 2078 Westgate Dr. Rock Springs, WY Killer B Trucking 307-***-****

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