Customer Service Microsoft Office

KYLE SANDERS

New Jersey N.Y.C Metro Area (***) **6 - 1603 *********@*****.***

PROFILE

Highly experienced in providing administrative and office services support. Excel at all office functions, including customer service, phones, document control and data entry. Recognized for exceptional interpersonal communication, exceeding client expectations, and improving efficiency. Excel at multi-tasking in a fast-paced environment and quickly learning new procedures.

PROFESSIONAL EXPERIENCE

360i, New York City, NY (May 2016 – October 2017)

Office Services Coordinator

Promoted healthy office culture by ensuring all shared space were fully stocked and maintained. Prioritized multiple office support tasks independently and coactively. Coordinated corporate catering activities for up to 500 guests, including vendor communication, event setup, and schedules.

Executed all assigned office support tasks and order logistics with accuracy

Coordinated with team members of different business areas, I.T., Facilities, and Office Services to ensure seamless operations during events and execution of client requests.

Provided pre-event and post-event support for clients, meeting and events by performing equipment setup/breakdown

Supported Mailroom, Reception, and Facilities with packages, office supplies, and employee desk changes

Utilized Microsoft Office suite to manage and fulfill time sensitive client requests/inquiries

Organized and filed catering support documents, vendor invoices and company awards

Managed inventory log and supply storage for cafés across six floors and 500+ employees

Established best practices and new process improvements for café and building facility operations

Achieved quality results/feedback by observing, studying, and redesigning protocol to promote improvements

Game Stop/Cricket, Newark, NJ (July 2014-May 2016)

Assistant Manager

Supported the General Manager in all facets of store operation. Successfully executed store opening and closing procedures. Maintained transaction records and generated sales reports. Demonstrated commitment to ensure the best guest experience.

Amplified store revenue of new and used merchandise and equipment protection plan sales

Trained staff to deliver outstanding customer service and exceed all guest expectations

Strengthened sales initiative, marketing, operation efficiency, and all other aspects of day-to-day business processes, including loss prevention

Bungalow Hotel, Long Branch, NJ (July 2012-December 2013)

Front Desk Agent

Delivered exceptional hospitality service and satisfaction to resort patrons. Authorized registration duties for room reservations, guests checking in/out; track, and report room statuses

EDUCATION

Brookdale Community College – Lincroft, NJ (2010-2011)

Keystone College – La Plume, PA (2005-2007)

TECHINCAL SKILLS

Microsoft Office Suite

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