Office Manager Medical

Kimberly J. Scheve

***** *. *********** **. ■ Olathe, KS 66062 ■ **************@*****.*** ■ 913-***-****

PROFESSIONAL PROFILE

Strategic leader and billing/collections manager with over 8 years’ management experience with a strong background of customer service skills. In-depth understanding of managing operations, budgets and maintaining accounting and financial controls. Analytical problem-solver committed to resolving issues and mitigating risks in compliance with regulatory requirements. Proven track record leading organizations to business growth and development. Highly skilled at streamlining operations to increase accuracy and efficiency. Build high-performing teams, and mentor staff to increased productivity and successful outcomes. Effective communication, interpersonal and presentation skills, with proven record of partnering at all levels. Reliable individual contributor and collaborative team player. Provide leadership and guidance to direct reports, and spearhead performance evaluations, HR initiatives, performance improvement plans, hiring and terminations. Implement strategic planning, provides direction, and develop policies and procedures.

SKILLS & CORE COMPETENCIES

Business Analysis & Strategy Development

Operations Management

Regulatory Compliance

Data Analysis & Reporting

Financial Management & Accounting

Budgets Analysis

Relationship Building

New Business Acquisitions

Public Speaking & Communication

Technical Writing & Research

Policies & Procedures Development

Issue Resolution & Risk Mitigation

Team Management & Mentoring

Training & Development

Performance Goals & Metrics

Trends Analysis

PROFESSIONAL EXPERIENCE

Lincare, INC. 2008-2017

Regional Billing & Collections Office Manager (August 2015 - August 2017)

Oversee medical billing and collections for durable medical equipment. Manage multiple projects consisting of data entry, medical documentation review and billing of medical claims. Manage high dollar accounts to ensure payment is received by appropriate insurance agency. Ensure compliance with company policies, procedures, safety and occupational hazards guidelines, and regulatory requirements.

Direct, supervise and evaluate work activities of 30 plus personal to ensure daily workload was completed as required.

Charged with responsibilities for staff recruitment, employee coaching and development, and ensuring proper staffing allocation to support office needs.

Evaluate information to determine compliance with standards set by Medicare, Medicaid and other insurance agencies.

Prepare progress reports to inform management of the status and implementation plans of monthly goals, office changes and any changes made by insurance agencies.

Educate staff and stayed current on HCPCS codes and ICD 10 codes to ensure proper billing procedures were being followed.

Ensured monthly goals of $2.6 M were met for cash collections.

Implemented new pilot office for company that was successful in meeting the corporate goals given.

Supervisor, Upfront Review & Patient Account Coordinator (July 2011 - August 2015)

Managed upfront review and collections teams that maintained accuracy and compliance with all regulatory requirements. Responsible for ensuring office process and guidelines are being followed within the departments assigned.

Managed workflow across multiple departments to ensure full operational activities are completed.

Administered employee recruitment, retention, training, resource allocation, and employee relations matters.

Traveled extensively across the country to complete due diligence for possible acquisitions, assist with new office development for struggling offices throughout the company, and for training/education.

Kimberly J. Scheve **************@*****.*** ■ 913-***-**** ■ Page 2/2

Group Lead, Upfront Review (October 2009 - July 2011)

Charged with overseeing department daily paperwork was processed and worked with center staff to ensure all questions and needs were met. Manage workload and assignments for each staff member.

Reviewed and analyzed regulatory requirements to ensure all documentation being processed met the requirements of Medicare, Medicaid, and other private insurance agencies.

Managed project timeline progression, ensuring projects stayed on schedule and deadlines were met.

Processed and reviewed medical documentation for durable medical equipment.

Conducted weekly conference calls with center staff to resolve questions and release accounts for billing.

Upfront Review Clerk (March 2009 - October 2009)

Responsible for final review and entry of medical documentation for durable medical equipment.

Answer questions from customers and center staff to resolve accounts.

Maintained accuracy and efficiency in a deadline driven enviroment.

Customer Service Representative, Omaha, NE (June 2008 – March 2009)

Answered phones and took referrals from hospitals, Doctors offices, and patients.

Ensured all required documentation was obtained from patient and referral source to ensure proper billing could be conducted.

Partnered with office staff to schedule and route all deliveries of durable medical equipment.

EDUCATION

Associates of Arts & Sciences - Cloud County Community College, Concordia, KS 2001

TECHNICAL SKILLS

Microsoft Office (Excel, Word, Access, PowerPoint, Outlook) MedFORCE Technologies Workflow

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